Cleo Elbilia

Cleo Elbilia Email and Phone Number

Interim Community Policy Manager @ Airbnb
Montreal, QC, CA
Cleo Elbilia's Location
Montreal, Quebec, Canada, Canada
About Cleo Elbilia

Cleo Elbilia is a Interim Community Policy Manager at Airbnb. They possess expertise in effective communication, remarkable customer service, children's programming, child development, undersanding managerial practices.

Cleo Elbilia's Current Company Details
Airbnb

Airbnb

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Interim Community Policy Manager
Montreal, QC, CA
Website:
airbnb.com
Employees:
57741
Cleo Elbilia Work Experience Details
  • Airbnb
    Interim Community Policy Manager
    Airbnb
    Montreal, Qc, Ca
  • Airbnb
    Safety Supervisor
    Airbnb May 2022 - Present
    Beyond typical Supervisor responsibilities like talent development, onboarding, and coaching to SLA& KPIs, I also have a knack for operationalization of workflows, policy writing & process improvements!
  • Airbnb
    Claims Supervisor - Stretch Assignment
    Airbnb Mar 2022 - Aug 2022
    As part of my role in Claims - Host liability insurance, I managed team scheduling, created their engagement team, and supported specialist with day to day operations.
  • Airbnb
    Safety Team Coordinator
    Airbnb Oct 2020 - May 2022
    In this role, I focused on cross-functional collaborations, communications with stakeholders, policy and workflow expertise, case delegations and team support.
  • Airbnb
    Safety Specialist
    Airbnb Mar 2020 - Oct 2020
    As a front-liner worker, I developed trauma-informed methodologies to properly assist users in highly sensitive situations, risk assess for emergencies, de-escalated users facing difficult situations like Intimate Partner Violence, Suicide & Self harm, Human Trafficking & Exploitation, Sexual Misconduct, and more.
  • Luxury Retreats
    24Seven Specialist
    Luxury Retreats Jan 2019 - Mar 2020
    Scope included urgent support line to assist with on-site issues, emergencies & requests, last minute bookings and concierge services.
  • Starbucks
    Shift Supervisor
    Starbucks Sep 2013 - Jan 2019
    Fairview Pointe-Claire
  • Kidz Mpowered
    Holistic Empowerment Educator
    Kidz Mpowered Apr 2017 - Dec 2018
    Assisted with workshop development focused on self empowerment for children
  • Dynamix Adventures Inc.
    Lead Facilitator
    Dynamix Adventures Inc. Sep 2010 - Jun 2016
    Montreal, Canada Area
    Facilitated workshops and programs with youth to promote leadership, respect, cooperation & team building through play.

Cleo Elbilia Skills

Effective Communication Remarkable Customer Service Children's Programming Child Development Undersanding Managerial Practices

Cleo Elbilia Education Details

Frequently Asked Questions about Cleo Elbilia

What company does Cleo Elbilia work for?

Cleo Elbilia works for Airbnb

What is Cleo Elbilia's role at the current company?

Cleo Elbilia's current role is Interim Community Policy Manager.

What schools did Cleo Elbilia attend?

Cleo Elbilia attended Concordia University.

What skills is Cleo Elbilia known for?

Cleo Elbilia has skills like Effective Communication, Remarkable Customer Service, Children's Programming, Child Development, Undersanding Managerial Practices.

Who are Cleo Elbilia's colleagues?

Cleo Elbilia's colleagues are William Kamp, Raquel Tito Velasquez, Murat Pala, Nurul Lutfiati, Feni Indriani, Muhammad Ayaz, Jackie Oyamo.

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