Beyond typical Supervisor responsibilities like talent development, onboarding, and coaching to SLA& KPIs, I also have a knack for operationalization of workflows, policy writing & process improvements!

As part of my role in Claims - Host liability insurance, I managed team scheduling, created their engagement team, and supported specialist with day to day operations.

In this role, I focused on cross-functional collaborations, communications with stakeholders, policy and workflow expertise, case delegations and team support.

As a front-liner worker, I developed trauma-informed methodologies to properly assist users in highly sensitive situations, risk assess for emergencies, de-escalated users facing difficult situations like Intimate Partner Violence, Suicide & Self harm, Human Trafficking & Exploitation, Sexual Misconduct, and more.

Scope included urgent support line to assist with on-site issues, emergencies & requests, last minute bookings and concierge services.

Assisted with workshop development focused on self empowerment for children

Facilitated workshops and programs with youth to promote leadership, respect, cooperation & team building through play.