Working closely with the community supporting digital enablement and providing front line customer service as well as telephony support.Addressing customer requirements to ensure exceptional service.Addressing, and where appropriate, investigating customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer. Proactively developing the necessary knowledge and skills needed to provide accurate and current advice, and… Show more Working closely with the community supporting digital enablement and providing front line customer service as well as telephony support.Addressing customer requirements to ensure exceptional service.Addressing, and where appropriate, investigating customer queries, complaints and feedback effectively, to achieve the best possible outcome for the customer. Proactively developing the necessary knowledge and skills needed to provide accurate and current advice, and appropriate support to customers and colleagues by effectively managing own learning time.Proactively identifying customer needs and sales opportunities, and referring them to a Personal Banker or the most appropriate Specialist colleague. Show less

Forecasting and ordering/controlling branch cash and consumables.Undertaking till balancing, ‘back office’ and organisational activities to ensure effective, efficient and compliant operation of the branch.

Customer service, processing payments, reconciling accounts.

First point of contact for clients (including a number of high profile organisations) over the phone, via email and in person, leading to taking and processing customer orders. Customer service follow up calls, fielding general calls, managing contacts, preparing post, filing, photocopying, printing and scanning. Liaising with production to manage stock levels, assembling orders and preparing them for dispatch, scheduling pick ups and deliveries. Preparing quotes… Show more First point of contact for clients (including a number of high profile organisations) over the phone, via email and in person, leading to taking and processing customer orders. Customer service follow up calls, fielding general calls, managing contacts, preparing post, filing, photocopying, printing and scanning. Liaising with production to manage stock levels, assembling orders and preparing them for dispatch, scheduling pick ups and deliveries. Preparing quotes, negotiating rates, invoicing, receiving payment (cash, card and online), making payments and refunds. Show less

Scheduling/coordinating shoots, attaining filming permissions, crewing, booking talent, booking kit, arranging carnets, coordinating flights, transfers and further transport. Planning routes, arranging accommodation, scheduling/coordinating edits. Preparing quotes, negotiating rates, keeping track of production expenses, invoicing, receiving and making payments, reconciling the bank account, reconciling company credit cards, petty cash management, raising purchase orders… Show more Scheduling/coordinating shoots, attaining filming permissions, crewing, booking talent, booking kit, arranging carnets, coordinating flights, transfers and further transport. Planning routes, arranging accommodation, scheduling/coordinating edits. Preparing quotes, negotiating rates, keeping track of production expenses, invoicing, receiving and making payments, reconciling the bank account, reconciling company credit cards, petty cash management, raising purchase orders. Scheduling meetings, managing diaries and correspondence, setting up conference calls.First point of contact for clients, client care in edits/meetings, fielding telephone calls, managing contacts, making car hire arrangements, booking client cars, arranging couriers. Ordering and organisation of stationary and consumables, managing supplier accounts. Word processing, photocopying, printing, post duties. Show less

Responsible for the running of reception. Being the first point of contact for clients and guests, fielding and redirecting telephone calls, scheduling meetings and venue bookings, tending to clients and directors in meetings, inducting new starters, making car bookings, organising car hire, arranging couriers, filing, faxing, photocopying, post duties.Managing Directors diaries and correspondence, setting up conference calls and video conferences, arranging travel and accommodation… Show more Responsible for the running of reception. Being the first point of contact for clients and guests, fielding and redirecting telephone calls, scheduling meetings and venue bookings, tending to clients and directors in meetings, inducting new starters, making car bookings, organising car hire, arranging couriers, filing, faxing, photocopying, post duties.Managing Directors diaries and correspondence, setting up conference calls and video conferences, arranging travel and accommodation, assembling treatments and tasters etc.General administrative tasks and office duties. Petty cash management, credit card returns, ordering and organisation of stationary, raising purchase orders, changing backup tapes, keeping kitchen stocked and organised, keeping meeting areas and general office space clear and tidy etc. Show less

Reception/Team assistant duties (as above), plus being responsible for the management of the office e.g. Health and Safety, managing accounts, looking after Directors, maintaining consumables, keeping on top of all office finances.Organising events and generally ensuring the office runs smoothly. Liaising with HR regarding team holiday and sickness records, keeping track of training requirements, maintaining department budgets and managing invoices.