Customer Success Manager
Current-Building out a Customer Success department and developing optimal customer journeys.-Running onboarding workshops and training sessions for clients.-Managing technical support for our data and GIS software.
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@advanced-infrastructure.co.uk
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Cleo Amrine is listed as Customer Success Manager at Advanced Infrastructure, a with 4 employees, based in United Kingdom. AeroLeads shows a work email signal at advanced-infrastructure.co.uk and a matched LinkedIn profile for Cleo Amrine.
Cleo Amrine previously worked as Technical Specialist for VIP Accounts at Ezoic and Technical Support Manager at Ezoic. Cleo Amrine holds Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, 2:1 from Newcastle University.
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Customer Success Manager at Advanced Infrastructure, helping local authorities use data to develop Local Area Energy Plans and collaborate with their District Network Operators. American with a Bachelor of Science living in the UK!
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-Building out a Customer Success department and developing optimal customer journeys.-Running onboarding workshops and training sessions for clients.-Managing technical support for our data and GIS software.
Newcastle-Upon-Tyne, England, United Kingdom
-Spearheaded a team dedicated to enhancing the post-sales experience for top-tier clients, delivering white glove technical support.-Performed comprehensive website optimisation reviews to drive revenue growth and achieve competitive Core Web Vitals for site speed.-Improved Google ranking positions and increased organic traffic by conducting SEO audits for customers.-Maximised account retention by consulting with customers on Ezoic's Premium program, upselling additional tools, and collaborating with account managers.-Utilised big data analytics to make data-driven decisions regarding revenue, traffic, and content metrics.
Newcastle Upon Tyne, England, United Kingdom
-Communicated with web publishers to troubleshoot technical issues, involving caching, DNS, SSL, CSS, HTML, JS, and other website technologies related to Ezoic's tools (AWS infrastructure with global CDN).-Liaised with engineering teams to identify and resolve advanced internal and external technical issues.-Designed and executed projects to drive product improvements and enhance the customer experience, using Wekan and Scrum. -Collaboratively upkept the company's Knowledge Base, providing instructive up-to-date guides to publishers and internal teams.-Created and managed dynamic employee rotations to ensure support coverage for live chat, ticketing systems, and the community forum. -Developed and lead trainings for employees from multiple departments.-Leveraged AI tools to streamline business processes.
Seattle, Washington, United States
Ticket and concession sales, food preparation, ushering, and customer service.
Other employees you can reach at advanced-infrastructure.co.uk. View company contacts for 4 employees →
Raziya Sultana S V
Colleague at Advanced InfrastructureBengaluru, Karnataka, India
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Danielle Tinsley
Colleague at Advanced InfrastructureLondon, England, United Kingdom
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Shashank Borkar
Colleague at Advanced InfrastructurePune, Maharashtra, India
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Nikhil Patil
Colleague at Advanced InfrastructureBengaluru, Karnataka, India
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Rajagopala Acharya
Colleague at Advanced InfrastructureUdupi, Karnataka, India
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Mounika Nallapati
Colleague at Advanced InfrastructureEluru, Andhra Pradesh, India
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Suryansh Yadav
Colleague at Advanced InfrastructureJabalpur, Madhya Pradesh, India
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Olena Durnieva
Colleague at Advanced InfrastructureKharkiv, Ukraine
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Grace Matthews
Colleague at Advanced InfrastructureGateshead, England, United Kingdom
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Alexander Shukhobodskiy
Colleague at Advanced InfrastructureBrussels, Brussels Region, Belgium
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Completed modules and practical sessions which covered the anatomy and behaviour of marine organisms, oceanography, and marine.
Advanced Placement courses in Calculus, Biology, English, World History, US History, and French
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Cleo Amrine works for Advanced Infrastructure.
Cleo Amrine is listed as Customer Success Manager at Advanced Infrastructure.
AeroLeads has found 1 work email signal at @advanced-infrastructure.co.uk for Cleo Amrine at Advanced Infrastructure.
Cleo Amrine is based in United Kingdom while working with Advanced Infrastructure.
Cleo Amrine has worked for Advanced Infrastructure, Ezoic, and Majestic Bay Theatres.
Cleo Amrine's colleagues at Advanced Infrastructure include Raziya Sultana S V, Danielle Tinsley, Shashank Borkar, Nikhil Patil, and Rajagopala Acharya.
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Cleo Amrine holds Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, 2:1 from Newcastle University.
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