Strategic Leadership: Spearheading company-wide strategies and initiatives, driving overall organizational growth and ensuring alignment with the company’s long-term goals.Business Expansion: Identified and executed key opportunities for expansion into new markets like unsecured business loan package, leading to a significant increase in the company's market share and revenue growth.Financial Oversight: Providing comprehensive financial oversight by setting corporate financial targets, analyzing financial performance, and ensuring profitability and cost efficiency across all branches.Operational Optimization: Implementing operational improvements and innovations across the four branches, enhancing efficiency, productivity, and scalability, while reducing operational costs.Executive Team Development: Fostering a high-performing executive leadership team by mentorship programs, encouraging professional development, and promoting a culture of accountability and success across all levels of the organization.

Team leadership and development: Was responsible for leading and managing the branch team. This included setting clear expectations, providing guidance and support, and fostering a positive work environment.Client relationship management: I ensured an excellent customer service, addresses client inquiries or concerns, and promotes a client-centric approach within the branch.Business development: I was responsible for identifying potential markets and target segments, developing and implementing marketing strategies, and building partnerships with local organizations and stakeholders to generate leads and referrals to ensure development and growth of the institution.Credit and risk management: I was responsible for ensuring proper credit assessment and underwriting processes are followed, monitoring loan portfolios for delinquencies, and implementing risk mitigation measures including conducting regular portfolio reviews, providing guidance on loan approvals, and overseeing collections and recovery efforts. Financial performance and reporting: As the branch manager, I was accountable for the financial performance of the branch. This involves setting and achieving branch targets, monitoring key performance indicators, analyzing financial data, and preparing regular reports for management financial parameters.

Sales Strategy Development: I worked closely with the management team to develop a comprehensive sales strategy that increased sales and helped the company achieve its targets.Team Management and Motivation: I was responsible for managing and motivating the sales team. This includes training sales representatives, setting sales targets, monitoring performance, providing regular feedback, and conducting performance evaluations.Compliance and Risk Management: I ensured that the sales team follows all legal and regulatory requirements. Also I ensured they are aware of the potential risks associated with lending, collection practices, and client confidentiality, and implemented measures to mitigate those risks.Relationship Management: I encouraged the team to establish trust and rapport with clients, provide exceptional customer service, and address client inquiries or concerns promptly.Continuous Improvement: I fostered a culture of continuous improvement within the sales team and the broader institution through enhancing, implementing best practices, and driving innovation to enhance the overall sales performance and customer experience.

Worked as a tour guide, October 20th, 2018- February 20th, 2019 During this period, I was able to perform various tasks, including;• Guiding tourists through the park and attractions• Giving lectures to students and pupils of all levels• Front office management• Wildlife management practices• Front office and customer care• General Park and restaurant management practices

I worked in various departments in the travel agency, including;• Customer care department• Marketing department• Tour guiding department