Training, Development and Quality Assurance linked consulting projects for various companies which include:ISO 9001:2015 Standards re-written for an Educational Institute in the Middle East. Refresher Teacher Training for a Hospitality college in India.People Management support for several corporate organizations. (Including Training needs Analysis, Career pathways, Leadership development, Strategy Planning and Activation, etc.)Several consultations on setup/upgrade of training departments for different organisation’s.Training has included Food Safety (Different Levels) with certification from Highfield, UK. Training on the FoSTaC (FSSAI) Food Safety Supervisor for Catering (Basic and Advance)Training material and curriculum development for several Training organizations located Worldwide.External Examiner for Research Projects (Hospitality Final Year students)

Assist in the process of strategic decision making and preparation of budgets and business plans.Design and develop curriculum and create new, profitable and necessary Training and Development programs based on the organizations, local Ministry of Manpower (Custom designed for the MoM funded vocational courses for local students) and individual needs. To regularly review effectiveness of training programmes.To liaise with International Awarding bodies to get and maintain course approvals for International certifications.Monitoring of teaching staff performance to ensure agreed standards are adhered to taking appropriate corrective action. Oversee all Operations from Classroom training to Restaurant and Kitchen Operations to Food Safety Management systems and Guest Rooms.Identify staff training requirements by conducting TNA and produce yearly staff training and development plans – internal and external requirements.Produce training plans/schedules for all courses.Co-ordinate the work of team leaders; hold and minute regular meetings of the group to facilitate clear communications, integration and a common approach to standards etc.Keep up-to-date with developments in training by actively participating in meetings/ seminars/workshops, networking with peers within industry.Delivery of International Travel, Safety training and Hospitality training as necessary.Exam Invigilation for International certification bodies – AHLA(USA), IATA(Canada)-Local Coordinator for Oman(2013-2018), City & Guilds (UK), Highfield (UK), CTH (UK)Conduct appraisals.Recruitment – Assess and shortlist CV’s; Interview and select Instructors for vacancies.Conduct Internal ISO system audits.To assist where possible to ensure all criteria are met for the IIP(Investors in People)

Liaising with the Principal to organise - induction, interviews, Open Days and any Public Relations activities.Produce timetables for all areas in conjunction with team leaders.Co-ordinate the work of team leaders; hold and minute regular meetings of the group to facilitate clear communications, integration and a common approach to standards etcInduct and train new Instructors and part-time teachers in academic processes whilst undertaking own teaching dutiesIn conjunction with tutors, set and maintain standards of student behaviour and instigate, where necessary, disciplinary procedures.Help to maintain the agreed standards of dress and discipline in both staff and students.Delivery of IATA/UFTAA training.Approved Instructor – IATA (Various courses) City & Guilds-UK (NVQ in Customer Service, Other short courses), Highfield-UK (Health and Safety, Food Safety and HACCP), CTH-UK (Travel Courses), AHLA (Various)

Primary responsibility is for delivering and assessing the IATA training in the area of Travel & Tourism, Customer Service and Conflict Handling.Responsible for ensuring completeness in trainee reports pertaining to the MoM.Assessing student progress and completing all necessary portfolio documentation required by awarding bodies.Providing and updating relevant course materials as per IATA system frame work.Responsible to carry out training for the CRS’s Galileo and Sabre.Provide training on basic IT for students on all Hospitality and Travel courses.Designing and updating relevant courseware for short term and private courses.Interview and select trainees for both the Travel & Tourism course and the IATA course.Delivery of a specialist 3 week training session for the Oman Aviation students in October 2001 – Special Project.

Blue Falcon Travels (GSA AA, CY, PR, TU) Responsibilities included: On the American Airlines (Sabre), Cyprus Airways (Sabre), Philippine Airways (Pacers) system (Bookings/reconfirmations/redating/reissues/fare quotes/special requests etc.)Issuing Automated/ Manual tickets of American Airlines, Cyprus Air, Philippine Airways, Tunis AirSending PTA’s and issuing MCO’sAmerican Airlines monthly remittance reports.Bi-weekly sales report of American Airlines

Phil Travels (PSA Emirates)/E-zy Travels Primary Responsibilities included: On the Emirates (MARS) system (Bookings/cancellations/reconfirmations/redating/fare quotes/special requests etc.)SPM’s of each fortnight for Emirates tickets sold that period.Reservations on Amadeus and Sabre for E-zy TravelsIssuing BSP tickets manuallyIssuing automated BSP ticketsOn Cyrus Logic – Ticketing Accounts Package--Billing of Domestic/BSP/Supplier tickets--Billing of Rail tickets/Visa charges/car hire--PSR’s of domestic carriers every fortnightCustomer Service --- Fare quotations and all sales related work.

This was a consultancy role with the main responsibility being to help the company attain the status of an IATA Agency, so I was tasked with the full process of application and follow-up till the company attained IATA Accreditation.

Main job function was to train students on Travel and Tourism topics.Was the chief coordinator (convenor) for the new syllabus set for the Goa Board of Educations’ Higher Secondary Travel and Tourism course.Was instrumental in changing the outdated NCERT syllabus to an IATA based syllabus; also in charge for setting up the exam papers for the whole Goa region.Have actively participated in seminars, debates, and discussions of national interest. Prepared material to produce quality books/manuals which cater to the level of the learner.