Cristina Leonardelli Email & Phone Number

Mountain View, California, United States

Los Gatos, California, United States

Dr. Emison and the staff at Los Gatos Oral and Maxillo-Facial Surgery (LGOMS) lead the field in oral and maxillofacial surgery.

Windsor, Califorina

• Led training courses for all role types across the resort and served as Service Champion for Wyndham’s Service Culture training and Hospitality with Heart. • Developed “Champion Roles” to drive individual accountability and growth of guest service agents. • Addressed performance and service opportunities through coaching and disciplinary action with results that include better staff service and a year-over-year increase in “Check-In” score. • Acting Resort Accountant with responsibilities that include maintaining resort checking account and income ledger. Experience troubleshooting and resolving financial discrepancies to achieve month end balance.

Orange County, California Area

Huntington Beach, Ca

Hyatt Regency

• Worked with culinary department to redesign morning and evening offerings• Created and implemented training manual - onboarded 4 associates• Run monthly department meetings involving F&B and Culinary management team• Increased Club score 2.8% year over year, beginning 2015 with a 12.7% increase over 2014

Santa Clara

• Motivate, oversee, train, and schedule 25 associates; conducted associate annual reviews• Designed and directed associate empathy interviews to improve productivity and work environment• Manage AM and PM shifts including sold out nights and Levi’s Stadium event days• Conduct interviews and assist with hiring process• Increased HySat check-in score 2.2% year over year, including highest check in score at property, 84.8% ; lead by example with personal score of 83.5%• Onboarded and assisted with training of CMT

• Managed marketing efforts through social media, email blasts, and online specials through Yelp and TripAdvisoro Updated hotel’s Facebook page, activity increased by 73%o Email averaged a 26% open rate; 6% above the industry average rate • Responsible for setting availability restrictions weekly• Maintained monthly rate level plans; changed rates on a daily basis in order hit monthly goal• Attended business networking events for the Seal Beach/Long Beach Commerce to market the hotel and bring in new cliental • Reconciled account receivables for hotel including corporate guests and long stay accounts

Seal Beach, Ca

• Managed staff of ten; trained new employees • Participated in selecting, interviewing and hiring potential employees • Created and implemented an employee recognition program • Provided solutions to any customer that may have had a less than desirable experience using the tools at my disposal to ensure the guest left hotel as a happy customer• Awarded Employee of the Quarter for outstanding leadership qualities

Seal Beach, Ca

• Greeted and registered guests; settled guest’s account upon checkout and was the guests first and last impression of our hotel ensuring they departed with a positive impression of our hotel • Awarded Employee of the Quarter based on high customer satisfaction comments

Laguna Beach

• Supervised weekend hotel staff including room checks, property walks, and inventory • Organized and set up group blocks including rates, number of rooms, and reservations • Researched co-marketing opportunities with different vendors to create new promotional packages• Revised and maintained hotel website with current information and photography • Revised hotel website with current information and photography

San Jose, Ca

• Supervised opening and closing the restaurant: balancing and closing registers, taking inventory; prepared and cooked menu items; and proficient usage of POS system