Cleo While Email & Phone Number

• While working in this role I completed the ADDIE (Analysis, Design, Development, Implementation and Evaluation) process on a range of projects including:
• Train the Trainer for global markets
• Soft skills for Customer Care Consultants
• Induction
• Handling difficult conversations
• Moving existing training to remote learning

• FY19 facilitation results (until November 2018):The average Net Promoter Score (NPS) for my courses is 72. The industry benchmark is 13-20. 88.5% of attendees have rated my facilitation as excellent, 11.5% as very.
• StrengthsFinder
• TetraMap (Elements)
• Assertion Skills
• Dealing with Difficult People
• Dealing with Resistance

• Responsibilities:
• Facilitating induction for all staff.
• Managing director for informal lunch and learn sessions. This includes topic selection, session design, development, coordination and evaluation.
• Process improvement (analysing customer requirements and value add activities, process mapping and implementing improvements). This has been highly successful with the time taken to complete administration activities.
• Managing and re-designing the online learning portal.
• A range of project work, with the majority involving technology implementation.

Auckland, New Zealand

• One of my achievements as an L&D coordinator at FPH was coordinating all training for the SAP Implementation project. Scope:
• Over 1,000 employees trained
• Over 6,000 hours of classroom training completed
• Day, afternoon and nigh shift training was required due to business requirements
• The areas trained include master data, production, warehouse, sales, finance, materials management and purchasing
• Only six weeks to get everyone trained Pre Go-LiveMy responsibilities included:

Process improvements and the highest customer service satisfaction ratings from our customers in my department

Training, developing and leading a team that continually met sales targets

Ba, Employment Relations And Geography

Certified Tetramap Facilitator

The Ultimate Trainer, Adult Education

Education record

Nzqa National Certificate In Education And Training Level 4