- Being the principal point of contact with existing key Enterprise clients to develop partnerships that ensure high degrees of customer satisfaction and loyalty- Executing on strategies to drive DocuSign adoption and usage- Developing customer success plans customised to the requirements of key enterprise clients within the Southern Europe region- Establishing regular touchpoints to ensure the customer journey remains on track, and any issues are addressed promptly- Working closely with the Enterprise Account Executive team to agree and execute account strategies that deliver value growth- Developing reporting for customers highlighting key results and metrics to support the customer’s programme. Demonstrating value, and emphasizing the ROI, as well as, recommending process/procedure changes to better utilize DocuSign’s services.- Mapping and identifying pain-points around product performance and functionality, and helping the product and Technology team address these challenges- Ensuring renewal of all assigned Enterprise accounts in the Southern Europe territory

Customer Success, Master students

As a Customer Success Manager (CSM) at Linkedin I enable my customers to realize business value from their investment in LinkedIn Sales Navigator. I consult existing Sales Navigator customers on how to optimize their investment building Modern Selling program in phase with their commercial strategy and business objectives.

Contribute to empower businesses by building an intelligent platform on the Azure cloud :- Drive customer engagement and from opportunity to increasing usage; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections- Monitored interaction with C-Level (CXO), BDM, BuyersManage a portfolio of 15 accounts as a trusted advisor :- Tracking customer satisfaction, escalating critical customer issues with internal ressources- Help companies having a cloud strategy to meet their business needs and objectives

- Meeting and exceeding targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution usage and sales:+1,5M$ net new cloud revenue closed - Top Worldwide Won Opportunity Award for Q2 FY18200% achievement against target H1 FY18 / Q3 FY18- Demonstrating how customers can capture value and envision their future with Microsoft’s cloud technologies- Manage ongoing relationship with new customers and set of accounts to ensure long-term customer success with Microsoft technologies leading to cross-sell/up-sell- Tracking customer satisfaction, escalating critical customer issues with internal ressources- EMEA Licensing Champion: Coordinating the EMEA licensing champions to leverage best practice’s across the teams, Licensing presentation to help internal team better understand the different Microsoft Licensing Program

LVMH, Bouygues, Publicis, Casino, Mulliez, L'Oreal.- Developping business and relationship with large enterprise accounts driving the internal account team & closing with customer - Identifying prospective contacts & leveraged internal teams to uncover new opportunities- Phone prospecting to key accounts to identify new opportunities.- Generation of appointments on a C-Level and Business Owners audience.- Management of the complete sales cycle from detection of opportunities until closing. Definition of commercial proposals.

-Supporting Business Development Manager on leading Microsoft Partner with 2 main objectives : supporting our partner sales team in generating business opportunities (Cloud Revenue, Azure consumption, Office365 usage, etc.) & driving partner ecosystem transformation toward modern & digital marketing engines - Direct interface between partners and internal sales teams: proactively animating the Partners according to the Enterprise and Cloud Strategy programs in order to drive cloud transformation - Organization and follow up of Software Solution Workshops - Stimulating partner awareness through different channels (group Yammer community management, newsletters…) - Analysis and reporting: continuous measure of the incentives impact on partnerships, focusing on optimizing performance

-Participation on the implementation of the European marketing campaign Renault Eurodrive 2015-Management and update of the websites www.renault-rent.fr & www.renault-eurodrive.com-Implementation of advertising campaigns following Renault marketing strategy (seasonal offers, discounts…)-Analysis of media campaigns results/ Production of regular reports and recommendations to project managers to make strategic recommendations/optimization and ensure ROI objectives are met- Writting of marketing documentation in 3 languages French / Spanish / English- Participation à la mise en place de la campagne marketing européenne Renault Eurodrive 2015- Gestion et MAJ des sites www.renault-rent.fr & www.renault-eurodrive.com- Pilotage agences de création- Suivi et analyse de données/ Production de reportings réguliers / Compte rendu et recommandations auprès des chefs de projets - Webmarketing-Rédaction de supports marketing en 3 langues Français/Espagnol/Anglais

- Phone prospecting on key accounts (Fortune 500)- Emailing campaigns- Commercial documentation in English and French- Meeting with clients- Analysis of specifications- Responses to calls for tenders- Prospection en chasse de grands comptes - Campagnes d'emailing- Redaction de supports commerciaux en anglais et français - Participation à RDV clients- Analyse de cahiers des charges- Participation à des réponses aux appels d'offres