Christophe Leroy Email and Phone Number
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Christophe Leroy personal email
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Experienced retail banking professional with a proven track-record in bank transformation, digital distribution, customer relationship management and new service models.Over the past few years, did lead major transformation projects in Retail Banking, all focused around customer centricity. His current activities cover domains like banking transformation, digital strategy, alternative service models, customer experience management.Strong expertise covering: Strategic planning, digital strategy, Direct marketing, CRM (customer relationship management), digital banking, banking distribution models, non-brick channels, marketing automation, omnichannel distribution.
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Head Of Transformation ProgramBgl Bnp Paribas Mar 2022 - PresentLuxembourg -
Head Of StrategyBgl Bnp Paribas Nov 2019 - Feb 2022Luxembourg
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Head Of Digital Strategic Planning - Transformation OfficeBgl Bnp Paribas Jun 2017 - Nov 2019Luxembourg3 people - Within BGL BNPP Transformation Office, my role is to:- Identify, scope and steer transversal digital evolutions- Analyze and pilot changes of the banking business model linked to business innovation & digital transformation- Define business digital strategy & pilot digital roadmap
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Head Of Marketing Projects & DigitalBgl Bnp Paribas Mar 2016 - May 2017Luxembourg7 people - In charge of major projects' follow-up from business side and of sales digitalization + sponsorship of digital platform transformationAcquired skills: project portfolio management, Agile Scrum methodology
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Head Of Campaign Mgt, Crm And MultichannelBgl Bnp Paribas Jan 2013 - Feb 2016LuxembourgIn charge of 2 teams within Marketing department, covering :- operational marketing (campaign mgt & sollicitation process, contact strategy)- customer intelligence- omnichannel and digital strategy, service models set-up & consistency- non brick channels management, digital developments and digital customer experience**Acquired skills**: Digital strategy, customer intelligence
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Head Of Call CenterBgl Bnp Paribas May 2006 - Jan 2013LuxembourgHead of a team of 7 people : Manage outbound calling campaigns in the banking field, including telesales, teleprospection, customer loyalty & retention campaigns. Define & improve campaign management & CRM processes.**Acquired skills**: Direct marketing, outbound sales, Channel mix & sales funnels, client relationship management.
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Multichannel Crm Program ManagerBgl Bnp Paribas Jan 2010 - Dec 2012LuxembourgIn charge of a major transformation program including :- set-up of a new CRM datawarehouse and related sollicitation model- implementation of a 360° CRM workstation for retail branches - omnichannel integration throught a single client ID (web / mobile / IVR)- change management**Acquired skills** : program management, change management, working in an international environment (BNPP group level)
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Member Board Of DirectorsLuxhub Apr 2018 - PresentLuxembourg -
Marketing Project ManagerFortis Bank Luxembourg Nov 2001 - May 2006LuxembourgNon-brick products management, project leader for the implementation of a campaign management solution (Unica Affinium Campaign) and setup of a new distribution channel (call center)**Acquired skills**: CRM, multi & cross channeling, direct response marketing, new distribution models, project management
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Marketing & Communication ManagerEbanking.Com (Fortis Group) Nov 1998 - Oct 2001LuxembourgResponsible for external communication, Web Content management, client acquisition and events management (4 people-team).**Acquired skills**: People mgt, Online marketing, Web-based distribution, media-planning & communication
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Client AdvisorCger Banque - Belgium Jul 1997 - Nov 1998BelgiumClient relationship management for retail banking customers. Advice and sale of banking products (saving & invest, insurances, loans...).**Acquired skills**: customer advice & face to face selling skills.
Christophe Leroy Skills
Christophe Leroy Education Details
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Distinction -
Distinction
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Collège Saint Michel GosseliesHigh School
Frequently Asked Questions about Christophe Leroy
What company does Christophe Leroy work for?
Christophe Leroy works for Bgl Bnp Paribas
What is Christophe Leroy's role at the current company?
Christophe Leroy's current role is Head of Transformation Program chez BGL BNP Paribas.
What is Christophe Leroy's email address?
Christophe Leroy's email address is christophe.leroy@bgl.lu
What is Christophe Leroy's direct phone number?
Christophe Leroy's direct phone number is +352424*****
What schools did Christophe Leroy attend?
Christophe Leroy attended Université De Liège, University Of Liège, Collège Saint Michel Gosselies.
What are some of Christophe Leroy's interests?
Christophe Leroy has interest in Cooking, Litterature, Modern History, Societal Changes And Prospective, Travel.
What skills is Christophe Leroy known for?
Christophe Leroy has skills like Crm, Banking, Strategy, Direct Marketing, Management, Retail Banking, Change Management, Digital Strategy, Business Analysis, Digital Distribution, Project Management, Team Management.
Who are Christophe Leroy's colleagues?
Christophe Leroy's colleagues are Patricia Teitgen, Catherine Gillet, Alexandre Cimarelli, Camélia H., Emmanuel Sauber, Benoit Devolder, Kevin Juliao Gouveia.
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Christophe Leroy
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Christophe Leroy
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Christophe LEROY
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