Cletis Webb Email & Phone Number

Jefferson City, Missouri, United States

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Holts Summit, Missouri, United States

In this role, I spearheaded a team of four Retail Technology Specialist to deploy and program Point-of-Sale units, EMV machine, CradlePoint Cellular Access Points, Bosch Security Cameras, Raspberry Pi technology in digital menu boards, Sensource In-Store People Counters and Samsung Tablets. One of my main duties was to administer SolarWinds Service Desk for 24x7 remote support for more than 240 locations to mitigate technology issues/risks. I also advised executive leadership and stakeholders on technology strategies, polices, and procedures by examining organizational results, uncovering challenges, reviewing new trends, and determining requirements. I also collaborated with multiple departments to identify and drive process improvements and facilitate product development for excellent customer experience. A few of my key accomplishments are mentioned below:• Overhauled technical procedures and processes, which boosted RFT growth from 84 to constant 97%.• Diminished $20k shipping cost per year by improving processes and shipping of equipment.• Expanded team from one member to four in two years.

Holts Summit, Mo

During my time here, I oversaw and maintained Microsoft Windows 7 and 10 computer systems. I also administered active directory users and groups, Microsoft Exchange email accounts and access to network folders for 170 users. One of my main duties was to deliver tier II and III support for 170 employees throughout nation. I managed SolarWinds Service Desk to track and diagnose technology issues in timely manner. A few of my notable accomplishments are:• Developed and led Cybersecurity training program to test all employees on monthly basis for ensuring proactiveness in protecting critical data from virus in emails, which lowered clicks on fake/spam emails per month from 16 to 1.• Played crucial role as trusted member of Franchise Advisory Committee to drive brand growth by 17% each year.

Jefferson City, Missouri, United States

During my stint here, I orchestrated 24x7 support of Jefferson City Police Department's 911 center. I also onboarded new users on wide range of applications, including Microsoft Office products, surveillance system, scanner software, Jabber, Springbrook, Cisco VPN, and Cisco IP phone system. I was accountable to administer computer systems and peripherals encompassing 340 computers, 63 network printers, and 310 Cisco IP phones. Furthermore, I maintained seamless functionality of video surveillance system containing 73 cameras, three servers, and nine television monitors across three city owned facilities. A few of my notable accomplishments are:• Reduced cost 35% by negotiating license and support fees, while ensuring seamless running of services and operations.• Steered team of vendors to install license plate readers on police vehicles, which enabled Police department to locate stolen vehicles and wanted persons as well as identify sex offenders.