• Assist new customers via telephone support while they set up their security equipment in their home or business.• Identify issues that may impact customers by proactively monitoring.• Perform system configuration, account activation and customer orientation.• Guide customers through integration of video cameras with their home/business broadband network.• Provide phone assistance and answers to customers’ questions, Email product information guides and insurance certificates.• Process additional equipment orders and replacement of defective equipment.• Document all customer interactions in database.• Support software / hardware installation, End user Technical support. .• Work along with team members in virtual work environment to ensure customer issues are resolved.

• Maintained and installed bill payment interfaces based around Microsoft Server Technologies.• Communicated and negotiated with users, specialists, other staff, and suppliers.• Handled network connectivity troubleshooting, ping, tracert, and telnet.• Troubleshoot problems reported by users analyze and isolate issues. • Investigated, diagnosed, and resolved network problems.