Cw Cleveland Email & Phone Number

Medina, Oh, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Family owned to Corporate business consulting. To include but not limited to personnel management, sales & marketing, business operations and profitability enhancement.

Self-employed consultant providing strategic planning and consulting in franchises, business opportunities, sales management, marketing/advertising management, human resources, staffing/recruiting, call center management, lead development, start-up development, business strategy development, and revenue/profit growth.Consulting Eagles Wings Online. At eagleswingsonline.org is an Arizona based Non-Profit 501(c)3 that provides assistance to Veterans and Seniors. Please contact us directly… Show more Self-employed consultant providing strategic planning and consulting in franchises, business opportunities, sales management, marketing/advertising management, human resources, staffing/recruiting, call center management, lead development, start-up development, business strategy development, and revenue/profit growth.Consulting Eagles Wings Online. At eagleswingsonline.org is an Arizona based Non-Profit 501(c)3 that provides assistance to Veterans and Seniors. Please contact us directly if you have a vehicle, residential property or commercial property to donate. You will receive a certificate for your year end taxes and will also have an inner feeling of peace and comfort knowing that you have Helped those who have served - as you know Freedom is not Free! Semper FIProjects Include:Destination Experience Guide - Managing DirectorUSA HouseHunt / Property Maniac / Property Kiss - Managing DirectorAutomotive Trader Network - Strategic Planning Executive ConsultantTint N Tunes a division of Cleveland Rox INC - Owner$1.00 Store Services / JW Imports - Business Opportunity Sales & MarketingMy Business Genie - BPO Strategic Planning Executive ConsultantThe Las Vegas Directories - Managing DirectorLas Vegas Metro Woman - Managing DirectorRecycler Publishing Network - Strategic Planning Executive ConsultantMain Street Chamber - Vice PresidentNational Chamber of Commerce - Vice President Show less

Las Vegas, Nevada, United States

Residential, Commercial and automotive tinting, paint protection and security film consulting and installation. Custom automobile shop that catered to everything from radio installations to full automotive customization.

Seasoned executive management professional responsible for a start-up contact center. Facilitated operations/administration, human resources/recruiting, training/development, and production/program development for a call center supporting a multi-billion dollar vacation ownership organization; developed and implemented strategic business plans; utilized short-term and long-term goal planning; directed call center performance and client service initiatives; provided consulting on all sales… Show more Seasoned executive management professional responsible for a start-up contact center. Facilitated operations/administration, human resources/recruiting, training/development, and production/program development for a call center supporting a multi-billion dollar vacation ownership organization; developed and implemented strategic business plans; utilized short-term and long-term goal planning; directed call center performance and client service initiatives; provided consulting on all sales, service, and technology decisions. Show less

Las Vegas, Nevada

Sales Marketing Business Development

Dynamic management professional responsible for sales, marketing, operations, and human resource functions for a large call center. Provided budgeting and forecasting oversight; implemented strategic business goals and metrics; implemented a strategic plan to increase growth and profitability resulting in a 10% increase in sales; reduced costs by 35% while increasing the workforce; trained, developed, and managed over 400 call center employees.

Facilitated start-up development and business strategy development for a timeshare sales call center. Managed production, operations, administration and training of the Las Vegas location.

Managed staffing, recruiting and placement operation. Specializing in all HR formats from temporary to direct placement and payroll services. Succeeded in doubling the operation size to include branch placement as well as revenue. Responsible through direct reports, for district production, operations, and financial targets (sales, fees, gross profit, contribution and hours). Select, train, and develop, Branch Managers, On-Site Managers, Account Executives and recruiting staff as well as… Show more Managed staffing, recruiting and placement operation. Specializing in all HR formats from temporary to direct placement and payroll services. Succeeded in doubling the operation size to include branch placement as well as revenue. Responsible through direct reports, for district production, operations, and financial targets (sales, fees, gross profit, contribution and hours). Select, train, and develop, Branch Managers, On-Site Managers, Account Executives and recruiting staff as well as monitoring performance to achieve business results. Set a strategy that supports business development, service delivery, customer and employee retention, recruiting, and expense management. Increased gross profit over 160% as well as contribution over 145%. Lead sales, motivational, mentoring and policy meetings to develop branch / area / district goals. Show less

Provided oversight for all aspects of Profit and Loss (P&L) for a $15,000,000 call center division. Responsible for all area of production, operations, administration and training of the Las Vegas Call Center. Managed staff of 125 + outbound telemarketers taking over 5.5 million calls a year, with a support staff of 6 direct reports. Duties include budgeting, forecasting, goal-setting, hiring, training and development. Reduced average talk time for programs by 20% and increased call volume… Show more Provided oversight for all aspects of Profit and Loss (P&L) for a $15,000,000 call center division. Responsible for all area of production, operations, administration and training of the Las Vegas Call Center. Managed staff of 125 + outbound telemarketers taking over 5.5 million calls a year, with a support staff of 6 direct reports. Duties include budgeting, forecasting, goal-setting, hiring, training and development. Reduced average talk time for programs by 20% and increased call volume by 22% by analyzing call center metrics, and performance management. Improved production of Mini Vacation Sales by 34 %. Show less

As Director of Sales & Marketing, I specialized in document and data management processes as well as the digital imaging field. Initiated and effectively cultivated new business through innovating marketing and networking techniques. Developed customized presentations and seminars directed to legal as well as business professionals. Implemented a nationally recognized script for sales presentations and cold calls. Created personalized proposals and solutions for clients to increase… Show more As Director of Sales & Marketing, I specialized in document and data management processes as well as the digital imaging field. Initiated and effectively cultivated new business through innovating marketing and networking techniques. Developed customized presentations and seminars directed to legal as well as business professionals. Implemented a nationally recognized script for sales presentations and cold calls. Created personalized proposals and solutions for clients to increase timeliness, effectiveness and reduce possible litigation expenses. Hired, trained and fired support staff along with sales and account representatives Show less

Managed Profit and Loss (P&L) for a $3,000,000 region, comprised of five offices in different cities and 25 + staff members. Traveling to create new business, recruit, interview, hire, motivate, and provide ongoing training and support. Consulted with corporate and private clients regarding multiple career search related needs, such as interview training, salary negotiation and job offer evaluation. Monitored sales and lead distribution, evaluated performances of all associates according to… Show more Managed Profit and Loss (P&L) for a $3,000,000 region, comprised of five offices in different cities and 25 + staff members. Traveling to create new business, recruit, interview, hire, motivate, and provide ongoing training and support. Consulted with corporate and private clients regarding multiple career search related needs, such as interview training, salary negotiation and job offer evaluation. Monitored sales and lead distribution, evaluated performances of all associates according to daily, weekly, and monthly metrics. Led sales, motivational, and policy meetings and developed individual office sales, and personal goals in conjunction with the management team. Partnered with the Vice President of Sales and Marketing to devise a new sales script, product offerings and national sales contests. Assessed existing and created new client services and programs with management team member aid. Show less

Researched and prosecuted all internal criminal and civil offenses to the full extent of the law. Perfected tracking periods of offenses and disciplinary action. Implemented the fast-track ideal to the internal legal process. Administered classes, briefs and periods of instruction to supporting staff. Navigated the department through two major legal administrative management inspections by outside agencies that resulted in no discrepancies. Received an honorable discharge.

Bachelor Of Arts

Education record

Bachelor Of Arts

Education record