Carlos Leyva Email & Phone Number

Los Angeles, CA, US

Los Angeles, CA, US

• Implements, manages, troubleshoots, and maintains Southwestern Law School’s servers and network infrastructure, cloud hosted (SaaS, IaaS, PaaS) systems, and virtualization platforms.
• Develops and maintains system documentation and procedures.
• Provide technical support in person and by telephone, video conference, email, or through a remote support session, while delivering exceptional customer service.
• Implements, manages, and monitors security measures for the protection of the server and network infrastructure.
• Manages, troubleshoots, and maintains Microsoft 365 and Active Directory, backup system, VoIP system, and physical security (access control, surveillance) systems.
• Review and execute system and configuration backup and disaster recovery plans and procedures.

Los Angeles, CA, US

• Troubleshoots, diagnoses, resolves and documents difficult hardware, software and network connectivity problems, referring only the most complex problems to other IT technical staff or vendors for resolution.
• Ticketing lead. Overviews and distributes tickets through Zendesk ticketing system.
• KACE SMA manager. Script and deploy software and push weekly patches to all network devices.
• Installs, configures and maintains specialized business, engineering and operations support software to meet customer needs and computing requirements.
• Analyzes and optimizes hardware and software performance through adjustments and upgrades as required.
• Coordinates the resolution of major hardware and software incidents with appropriate customers, vendors and other technical staff.

Los Angeles, CA, US

• Attends weekly professional development sessions designed to maintain consistent communication with IT team and managers regarding responsibilities.
• Ticketing lead. Overviews and distributes tickets through Zendesk ticketing system.
• Assisted in implementation of new inventory tracking system using Quest KACE software.
• Develops and maintains training manuals and Information Technology documentation.
• Performs general maintenance tasks, customer account management, troubleshoots, and repairscomputer systems, and maintains applications and peripheral equipment throughout the school.
• Communicates and interacts with students, faculty, and administrative staff to problem solve and find solutions.

• Reimaged laptops on campus and kept them up to date
• Routinely audited system for compliance with standards and policies
• Provided resources, advice, and additional support to all staff and students on technology type issues
• Troubleshooted, maintained and monitored the IDF server room
• Oversaw and tracked all hardware/software inventory
• Attended weekly professional development sessions designed to maintain consistent communication with program coordinator regarding responsibilities

Carson, California, US

• Provided resources, advice, and additional support; serves as a guiding figure for the students.
• Provided assistance to students in the subject area of English and Mathematics.
• Tracked students progress and development.

Torrance, California, US

Los Angeles, CA, US

• Facilitated group discussions with 4 incoming first generation college freshman on topics such as being a successful college student, financial aid and campus involvement
• Provided resources, advice, and additional support; serves as a guiding figure for the mentees
• Attended monthly professional development sessions designed to enhance career readiness skills, maintain consistent communication with program coordinator regarding responsibilities
• Completed monthly data tracking assignment on each mentee for additional follow-up and s support from Alliance staff

• Inputted registration data for 250 incoming freshmen information to internal school database using an internal student information system
• Installed, updated, downloaded software, and completed setup for iPads and computers for every enrolled student
• Maintained and edited the school website using School Loop platform with updates, images on the front page, staff directory, and academic calendar

Computer Technology, Computer And Information Sciences And Support Services

Education record