Cyndi Ferrell Pmp, Csm Email & Phone Number

Downers Grove, Il, Us

• Managing a team of Project Managers, Data Analysts and Engineers on a complex, multi-year Active Directory domain migration Program.• Negotiating vendor contracts and Statements of Work for internal and external current and future projects with sales, legal departments and executives.• Coordinated with AD Engineers on developing a Migration Approach Process and created and extensive MS Project Plan to manage tasks, risks, issues, decisions as well as action items and Change Requests/Controls.• Created and managed strict forecasting of resource schedule to adhere to budget requirements and to balance resource workload.• Provide reporting of key KPI’s as well as a SharePoint site with team members, project calendar with Go-live dates, project information surveys and Dashboards for each project under the Program.• Worked with customer resources to develop Training Programs and setup for training at regular intervals. • Provide and continually assist customer with Communication Plan that includes providing updates to all levels of stakeholders, including IT (technical), Executives (c-suite), management and corporate audiences using RACI chart.

Assist Prism Project volunteer event teams with Event Planning to raise funds and awareness for Prism Project. Managed the Annual Golf Outing Event in Michigan.

Cleveland , Ohio, Us

*Works with business leader to define scope; manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders.*Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project checkpoints as well as status while adhering to project policy standards; ensures potential impacts to external client experience are addressed in project solution/plan.*Understands various project delivery methodologies such as waterfall, agile, etc. Feels comfortable coordinating with all types of projects.*Develop change management planning, design and implementation including communication and training.*Identifies, tracks, escalates, and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/mitigating actions.*Assists in business case development; performs project initiation activities; and administers project checkpoints to drive delivery and mitigate/resolve bottlenecks.*Responsible for gathering estimates from resources needed to achieve project goals; tracks utilization; determines and assesses need for additional staff and/or vendors; may support on/off-boarding; and monitors/manages performance for vendor labor resources.*Responsible for, consolidates, and continuously manages the overall project financials; including the forecasting and budgeting as required by project and company standards. Independently facilitates and executes budgetary requests.

Pittsburgh, Pennsylvania, Us

• Manage projects with budgets from 500,000-12,000,000+• Defined clear targets and objectives and communicated to project stakeholders• Monitored timelines and controlled Scope, Schedule and Cost/Budget• Analytical and logical, able to develop creative solutions for issue resolution.• Ability to optimize team participation, effectively communicate goals and objectives and complete deliverables on time and within budget.• Manage team by breaking down work into manageable packages and hold resources accountable for completion.• Continually conduct data and resource analysis to evaluate project and team performance. • Adept at handling multiple projects, teams and financials.• Effective at problem solving, monitoring risks to avoid issues. In the event of issues, a firm “Go to Green” Plan is put in place.• Negotiating products and resources at all points during project.• Created SharePoint sites for project communication and collaboration.

Chicago, Illinois, Us

Recommended process and systems improvements using new cloud based software.Supervised 16 team members, offering constructive feedback on work performance.Defined clear targets and objectives and communicated them to other team members.Monitored timelines and flagged potential issues to be addressed individually or in meetings.Collaborated with the quality & regulatory departments to complete FDA response.Worked with onboarding contractors and managed project reporting and feedback.

Streetsboro, Ohio, Us

Created PM role strictly adhering to PMP guidelines.Directed all projects from initiation through closure.Maintained budget, scope and schedule as well as change control, risk mitigation.Projects each exceeded 1 million and customers were located all over the globe.Worked directly with IT on conversion efforts from Exchange to MS server.Co-managed with executives on time management specifically resource allocating.Directed quality assurance measures by creating a quality handbook and using it throughout the build and final inspection process.Collaborated with the engineering department to create MS Project outline that was used universally and resulted in 10% increase in production timelines.

North Canton, Ohio, Us

Supervised all areas of ATM installation, and the provision of Integrated/Managed Services.Managing over 40 projects simultaneously while maintaining project timelines.Directed teams consisting of key stakeholders on customer, vendor and Diebold.Held team members accountable for their project specific tasks, timelines and budget.Resolved unexpected issues with patience and in a timely manner.Reports timely project status to stakeholders and internal management.Promoted to remote office PM due to consistently meeting and/or exceeding goals.First Project Manager to implement the latest Concierge Video technology in the US & CA SME for Concierge Video product. Developed training materials and mentored other PM's.Spearheaded new product project plans, resulting in 15% shorter project roll out phase.Recommended process and systems improvements such as PM Checklist which aided PM's both seasoned and new to improve project initiation phase timelines.

Us

Managed data collection and regulatory report submission for 13 charter schools.Worked closely with state government agencies to provide accurate state reporting.Hosted conferences and training sessions via online webinars.Ensured compliance and accurate data for each student resulting in proper funding.3 years experience in data analysis.Recommended data standardization and usage to ensure data integrity.Participated in requirements meetings and data mapping sessions to understand business needs.

Plymouth, Mn, Us

Worked with corporate counsel to ensure training in compliance with current regulations.Used role playing, simulations, team exercises, group discussions and lectures to instruct.Assessed training needs through surveys, interviews, focus groups and consultations.Created an online training program to be used during video training conferences.Managed the planning and execution of corporate events including tradeshows & meetings.Tracked event lead-up, execution, and follow-up and determined future marketing plans using salesforce.com and other tracking systems and spreadsheets.Coordinated tradeshow participation among sales staff and management.Managed tradeshow speaker assignments and created presentation dialog.Coached the tradeshow team on message content and delivery techniques.Arranged travel for all upper level staff and tradeshow teams.

Herndon, Va, Us

Managed the entire order process from sale through to customer relations for this I telecommunications company.Assisted sales in order/sale preparation and system entry as well as training.Conducted persuasive, effective presentations of complex products to audiences that included decision-makers, executives and end-users in an effort to assist sales with complex projects.Managed projects from sales, through engineering, to pre-install phase and site surveys, to organizing the conversion of services with the local telco, to customer service.Built loyal account base by up-selling solutions to clients that increased their sales, profits and market recognition.SME responsible for new processes and procedures development, including of a new process that decreased order fulfillment timelines by half.Organized events including team building, customer appreciation and chamber functions.Managed scheduling of site engineers and assisted with site surveys.Provided liaison between Akron and Cleveland markets to ensure order accuracy and timely installation.

Madison, New Jersey, Us

Listed and sold real estate for Century21 Relocation Realty. Worked with MLS

Hartford, Connecticut, Us

Executive Assistant to two Medical Directors in the Utilization Review Department.Medical BillingMedical Claims processingHealth Insurance plans review

Uniontown, Ohio, Us

Dispatched drivers for FedEx Custom Critical pick up and delivery. Tracked shipments. Determined freight, load and truck size required. Monitored delivery through global tracking system on trucks. Reviewed pricing with customers and followed through from start to finish with load updates to customer and executives.

Uniontown, Ohio, Us

Managed DOT drug testing and other safety related functions for drivers.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate Of Science (A.S.), Management Information Systems, General