Project Manager for Implementation of Zoho Platform across the company. Business Process Modeling.Architecture and documentation of Operation department processes and procedures for internal usage.Lead and organize web conferences with different team members to obtain an agreement on both sides for an established process.Process improvement of documented Operation process.Collaborate with internal and cross-functional stakeholders to analyze, track and close any gaps in current operational processes.Collaborate with subject matter experts to drive continual process improvements and advise on process management best practices.Perform analysis to identify solutions, drive to root causes of inefficiencies, and propose improvement recommendations.Understanding system capabilities and how the capabilities can meet the business objectives.Analyzing user requirements to identify implicit and ambiguous requirements.Managing requirements throughout the project.Research based on best practices and metrics for Call Centers.

Completed a 3D Printing Technology Readiness Assessment (TRA) for the China Medical University Hospital research center. Analysis and research regarding how bias affect the decision making processes at an individual and collective level. Analysis and research on how bias affect management decisions and the ways to reduce its impact.

Coordinated all implementations and updates for the prepaid system for one of the largest wireless services providers in the region.Coordinated work effort of team members across the americas.Managed the relationship with the client. Acted as the first point of contact for all inquiries, new requests, and changes. Carried out continuous improvements to the prepaid platform aiming to optimize service performance.

In charge of new deployments releases and configuration of equipments needed for Analog and Digital Signals, as well as the best use of them.Technical NOC OptimizationAnalysis and Execution of Optimization Process for the Database Center. Fiber Optimic Monitoring Software Analysis

Implementation of GSM project, including supervising the BTS and BSC installation, doing commissioning.Organize the subcontractor team doing the hardware installation. Communicate with customer and get the network information and doing the network maintenance.

Install, or coordinate installation of, new or modified hardware, software, or programming modules of telecommunications systems. Supervise maintenance of telecommunications equipment. Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations. Test and evaluate hardware and software to determine efficiency, reliability, or compatibility with existing systems. Document technical specifications and operating standards for telecommunications equipment. Assess existing facilities' needs for new or modified telecommunications systems.