Christopher Hockey, Igp, Cipp/Us Email & Phone Number

New York, United States

New York, United States

Rochester, New York, United States

* Evangelized ConcernCenter platform to K-12 schools* Identified decision-makers within districts, through lead generation strategies such as cold-calling, targeted emails, and social media campaigns* Managed and nurture leads through CRM tools, ensuring that each prospect receives timely and appropriate follow-up to drive conversions* Developed proposals and contracts that meet both the school's requirements and its budget constraints* Cultivated relationships with a range of school personnel, from administrators to teachers, to ensure product buy-in and successful adoption* Make data-driven decision to adjust and improve sales strategies. * Transitioned new clients to the customer success team, ensuring a smooth onboarding process* Established a feedback loop, collecting client feedback to refine the product and sales strategies continuously* Collaborate with cross-functional teams, including marketing, product development, and customer success, to align organizational goals and maximize sales efforts

Rochester, New York, United States

* Drove organizational efficiency and information practices and policy strategies compliance* Delivered information governance framework and policies management support* Advised on compliance with relevant data protection regulations

Syracuse, New York, United States

* Identified and resolved information governance issues in coordination with practice groups and other departments* Negotiated recommendations related to project proposals by serving as liaison between firm, clients, software vendors, and contract providers. * Ensure effective utilization of internal information resources by delivering technical support, including SOPs development for proper classification, storage, and reuse of documents, along with development of information governance and records management and retention policies* Oversaw $750K budget, including all costs associated with records management/storage, consulting, library and research services (including print materials), and 3rd party staffing* Led a team of 5 direct and 1 indirect report to drive day to day operational activities* Saved $50K annually by consolidating 5 off-site storage vendors into one, conducting contract negotiations, and transferring data files from one to another vendor

Syracuse, New York Area

* Drove business growth by implementing SALI coding standards in collaboration with Marketing Team of 5* Reduced time required to process information by 25% with minimal support from attorney through standardization of information mobility procedures* Improved data accuracy by 65% and reduced inconsistencies and errors in 200K physical files across 7 office locations by designing and implementing SOPs for a records management system* Cross-functionally aligned all departments with new policies and procedures by developing the Matter Management Group with members from IT, Accounting, and Information Governance* Reduced threat ratio by 40% by operating threat detection and security wall software* Devised and implemented effective data governance frameworks and optimized intranet services for appropriate usage and sharing of internal knowledge assets. Played a vital role in selection and migration from old to new records management system.* Drove messaging and Information Governance by orchestrating and delivering eLearning training modules

Albany, New York Area

* While serving with the State University of New York System Administration, I served in several roles, including Consultant, Fellow, Associate Director, and Reverse Transfer Coordinator* Oversaw a $500K grant, allocated resources, acted as Project Manager* Coordinated two large-scale projects across 64 campuses, and increased enrollments and student outcomes through program execution

Syracuse, New York

* Led a team of four FTE direct reports to manage routine operations, projects, programs, and other activities* Drove and implemented SOPs related to registration and record-keeping systems* Optimized accessibility, workflow systems, and student experience through adoption of e-form solution of choice via drafting and presenting a winning proposal to executive leadership* Designed faculty online training tool to ensure compliance with Family Educational Rights and Privacy Act * Introduced new student-friendly protocols by proposing and integrating seven new modifications to existing academic policies* Grew transcript orders by 15% and reduced transcript cost by 30% by implementing a new online transcript ordering system* Drafted and managed a budget of $100K to manage staffing programs, projects, supplies, and professional development initiatives* Improved staff productivity and process efficiency by 30% by conducting departmental self-assessment with Council for the Advancement of Standards (CAS) assessment instrument* Converted 35 year old microfiche records to digital files by introducing a new records management system* Improved several processes by evaluating student information, registration, enrollment, and retention policies with usage of reporting software

Oswego, Ny

* While at SUNY Oswego, serving as a coordinator, instructor and advisor, I created a nationally recognized mentoring program* Increased transfer student retention by 5%* Built and developed a total departmental web presence, and led several new program initiatives* Taught courses in Public Speaking and Business Communication

Utica, New York Area

Syracuse, New York Area

Doctor Of Education (Ed.D.), Executive Leadership

The Doctoral Program in Executive Leadership provides candidates with an opportunity to develop the critical leadership skills.

Masters, Higher Education

Bachelor Of Science, Political Science

Education record

Activities and Societies: WBXL Radio