Leiann Huff, Chba Email & Phone Number

Florence, Kentucky, United States

• Cultivate and maintain positive relationships with clients and respective ownership groups, generating over 3.1 Million dollars in revenue over 8 accounts yearly• Create business marketing plans and revenue strategies over 10 hotels to maximize revenues across multiple brands• Conduct property visits to hotels to assess strength of sales leadership, strategic culture and adherence to established regulations, company standards, sales standards and sales metrics• Evaluates and tracks hotel revenue performance of over 37 Million annually, for the assigned 10 hotels in region against budget brand and benchmarks• Served as the people leader and trainer for over 10 sales team members including 7 new hires • Support 10 sales team members in achieving their targeted sales activities the team achieved 119% of their activity goals, in achieving shop call scores above company standard of 80% the team achieved an average score of 85%, in achieving budgeted revenues of $5,747,435 the team achieved 117% of their goal • Proficient in drafting comprehensive and clear contracts, ensuring all terms and conditions align with organizational objectives and legal requirements.• Demonstrated ability to negotiate favorable terms and conditions with clients, vendors, and partners, resulting in mutually beneficial agreements.

Florence, Kentucky, United States

• Responsible for selling guest rooms, amenities and conference meeting space to generate over $2,000,000 in revenue annually for two properties • Understanding and anticipating guests needs to create the most well rounded Proposals and customized quotes • Organize company banquet event orders and resumes to ensure cross-functional communications• Use hospitality CRM, city event calendars and other hospitality systems to cold call potential clients who are hosting events or meetings in the area • Continuously in contact with current clients to create and grow professional relationships• 2021 Sales person of the year

Florence, Kentucky, United States

Responsibilities:• Responsible for conducting all sales consultations to educate clients on Laser Hair Removal protocol and to generate over $8000,000 - $1,000,000 annually • Actively seek client referrals and reviews, promote and recommend additional packages through salesforce reports • Lead company events to market our services and educate the community on laser hair removal• Manage and provide support to employees to insure department communication, upsell goals are exceeded and completion of projects • Coordinate daily business plans, track clinics progress, host morning meetings and manage day to day clinic operations • Interview, hire, and train all new employees on business protocol, salesforce and operations. • Lead a team of 3 employees to achieve clinic revenue goals and to maintain outstanding customer service with a 5 star rating on Google reviews

- Drive customer loyalty in order to grow share of the account by delivering service excellence throughout each customer experience- Negotiate group business, guest room rates, meeting room rental, and hotel services within assigned markets that meets or exceeds hotel revenue goals- Negotiate contracts according to company standards- Ensure all pertinent aspects of solicitation, closing, and customer communications are complete and documented maintain existing accounts with active trace/follow up system- Identifies and solicits new accounts from telemarketing, appointments, site tours, cold calls, and inquiries via email, phone, and in person interactions- Develops, maintains, and prospects a Target List of accounts and communicates updates to DOS- Research and understand demand generators, and new business sources, - Prepares resumes for groups prior to group arrival and review all details in weekly meeting- Conduct pre- and post-conference meetings when it is agreeable with the client- Organize and execute local area blitzes- Implement special promotions relating to sales segment- Partner with third party meeting planners such as HelmsBriscoe, HPN, Conference Direct to generate additional leads and bookings- Establishes relationships with local businesses and organizations and is an active member in local industry associations- Conducts tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures

Cincinnati Ohio

- An understanding of both monthly forecasting and the annual budget process.- Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.- Optimize room rental charges.- Consistently participate in the re-booking of repeat business by having a track record of long term client relationships.- Groups of 10-25 rooms and detailing events.- Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.- Comfortable with hotel site inspections and client presentations.- Excellent creative skills to provide innovative set-ups, menus, and functions for groups. Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.- Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.- Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Convention Services Department.- Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.- Excellent knowledge of computers, specifically Delphi, Word and Excel.- Monitor group room blocks and pick up, generate detailed resumes for the operating departments.- Ability to work with outside vendors to ensure client satisfaction for all events/groups.

Cincinnati Airport Marriott

- Responsible for selling and planning all social events and boardroom meetings to generate more than $50K in sales per month- Partners with group sales manager to plan group conferences in the SMERF market and to upsell catering opportunities that generate over $100K in revenue per month- Ensure customer satisfaction through the entire planning process and administer customer surveys post events, increased event satisfaction to 97.2%- Organize company banquet event order meetings weekly to foster cross-functional communications- Upsell events by offering audio visual equipment, catered meal functions, linen, specialty center pieces, and bar packages

- Utilized my extensive knowledge of the wine list to generate between $800 and $1,500 of sales per night- Trained more than 10 future employees on customer service, preparing tables, utilizing the Open Table operating system, carrying out financial transactions, and all daily responsibilities- Responsible for preparation and completion of monthly events and wine tastings, including preparing marketing materials and displays to attract the appropriate demographics- Updated Micros POS system to reflect all inventory changes throughout the night

Cincinnati Ohio

- Increased catering sales by 260% over a 4 month period- Sole responsible for preparing, delivering, setting up and tearing down of all off-site catering and events, while ensuring 100% customer satisfaction- Collaborate with a total of 30 chefs, managers and marketing members to execute an average of 3 off-site events and 5 catering deliveries per week- Assist in controlling profit loss by following cash control, security procedures, reviewing weekly financial reports, maintaining inventory, labor, and catering equipment- Implemented a training process to increase all employee’s knowledge about food safety, sanitation, and accident prevention principles

- Ran daily reports including the funnel, resolicit, and activities report- Gave an average of 3 perspective guest tours per week and ensured that all rooms were prepped, gifts were prepared, site inspection notices were posted, and additional hotel information was available- Created a hotel directory that included restaurant hours, emergency operating procedures, and internal contact information- Manage Kingsgate Marriott social media, such as Facebook, Twitter, Instagram and Pinterest, and developed more than 5 marketing and promotional material per week

Cincinanti Midtown

- Created a weekly newsletter for all guests with information about local attractions and upcoming Marriott discounts. - Responsible for maintaining appropriate inventory levels for 70 items in the store market- Conducted more than 25 cold calls daily as a method of soliciting and promoting business to potential customers- Named Associate of the Month within 6 months of start date