Communicated IT information to internal Washington County Employees, including:* Quarterly newsletter created in InDesign and SharePoint* Cybersecurity Month Campaigns, including email campaign and Intranet articles* Technical documentation for projects and upgrades

* Updated existing manuals for industrial paint sprayers based on service requests* Edited and formatted materials translated into multiple languages, including Asian and Cyrillic languages* Used Adobe FrameMaker and InDesign to create documentation

Created internal Implementation Guides for Payment Methods including:* Requirements overview* Customer Experience procedures and technical details* Enablement and Setup procedures for the payment method, including multiple department responsibilities* Risk and Fraud Considerations

* Created original help content for a new Revenue Forecasting SaaS product* Worked with Instructional Designer and subject matter experts to determine scope and delivery methods of training materials. * Converted UI walk throughs from WalkMe to Pendo

* Created Developer Hub on Confluence* Wrote developer procedures for DevOps tools such as Microsoft Azure DevOps and DevTestLabs* Wrote high level overview of devops delivery pipelines* Wrote weekly communications from DevOps to developers

* Co-headed committee to implement Confluence content management system* Built Confluence space structure, including developing page templates and importing content * Administrator of Confluence instance, including user management and training* Structured and maintained multiple SharePoint libraries* Coordinated and hosted knowledge sharing opportunities such as lunch and learns, meet and greet with CTO, and monthly department meetings

* Created and maintained online help for home office Fleet Management SaaS product* Converted online help to MadCap Flare using DITA topic based standards* Designed online help and pdf outputs in MadCap Flare * Worked with up to five Agile development teams simultaneously to update and create online help * Worked with subject matters experts across the organization including developers, QA, product managers, and support team * Updated print end-user guides Created technical data tables and web API documentation Created SharePoint libraries with multiple views for different audiences

* Created customized user guides for AtTask project management SaaS tool.* Worked with team to define new business processes* Created training materials and curriculum for new system

* Coordinated and wrote communications for a new development resource center, including the communication plan, email communications, and onboarding materials for new developers* Moved all content from a SharePoint wiki to a ScrewTurn wiki, including markup* Designed new structure of wiki to separate concepts from procedural information* Categorized all articles to ensure multiple navigation avenues* Worked with subject matter experts (SMEs) to verify that content was up-to-date

Updated 35 documents for redesigned web application interface, including:* Procedure steps with new terminology* Screen shots and screen shot data * Conceptual information for new functionality

* Created document publishing plan, templates, and style guide* Wrote user guides for internal loan processing web applications* Wrote database load flow charts and processes* Worked with subject matter experts (SMEs) including system analysts, developers, and business users

Worked on the Solution Patterns team, which developed repeatable infrastructure and application development patterns for development teamsCreated MS Word template for and helped to write Pattern Architecture DocumentWorked with technical SMEs to develop Conceptual Context Diagram and Component Diagrams Designed, structured, and coded team SharePoint website

Coordinated bi-annual release of library, publishing ~130 documents.Used SharePoint and Stellent content management systems to coordinate updates to documents and publish to Target's intranet.Wrote administrator guide for Clarity software, customizing it to Target's unique needsHelped restructure web navigation for document library, including designing layout, helping with focus groups, and coding links in htmlAssisted Project Management Consultants with writing, editing, and formatting project documentation.

Wrote portions of an end user guide for Windchill, a large and complex data and content management system Worked collaboratively with a team of six writers to create end user guide. Collaboration included daily meetings using the scrum approach. Created index for Windchill User’s Guide Wrote Read This First for major software release Worked with subject matter experts (SMEs) in Minneapolis, Boston, and Pune, India Performed tag clean-up on XML help files

Technical Writer Duties:* Structured, wrote, and edited user guides for web applications including applicant screening and tracking as well as client reporting tools* Worked with business analyst, developers, and users to gather information and determine documentation needs of internal and client audiences* Created a variety of documentation including check inserts, FAQs, tracking logs, user requirements, release notes, development documentation, and other documentation, as neededQA Analyst Duties:* Usability - ensured all web applications met usability and design standards* Functionality - ensured all functions in web applications performed as defined in specifications* Data - ensured that all data produced in web applications was calculated and displayed correctly* Worked with business analyst and developers to interpret technical specifications and ensure user requirements were met* Created test plans and cases* Deployed code to test environment

Structured, wrote, and edited user guides for a 3rd party payroll application, including glossary and indexWorked with payroll professionals and IT developers to determine documentation needs

Worked as assistant to Translation Project Manager to acquire translators and schedule translation timelineCreated layouts of translated documents to mirror original layouts

Co-headed the production and release of a 150+ document library under a strict release schedule. Production included:* Visually reviewing user guides and training manuals to ensure they met design and layout standards* Producing pdfs from FrameMaker documents at each release* Working with internal print house to produce print manuals* Uploading pdfs to online libraryCreated Arbortext Epic training course and trained 20 writers to work in an XML authoring toolConverted documents from FrameMaker format to XMLRestructured online documentation library from concept to code

Worked with business analysts, developers, and trainers to maintain documentation for payroll and human resources applications including user guides and field level helpWorked with instructional designer and trainer to restructure payroll and human resources user guides and training workbooks according to new design standardsWrote documentation to meet the needs of multiple audiences including trainers, consultants, and end users

* Structured, wrote, and edited user guides, online help, and functional specifications for retail point-of-sale (POS) and human resources applications* Wrote installation instructions for POS hardware