Daniel First Email and Phone Number
Senior Customer Success ManagerAward-winning Senior Customer Success Manager with 15 years of experience delighting data analysts, software developers, software architects, and their executive sponsors at F500 companies. Consistently exceeding goals for product adoption, revenue retention, building client champions, and client expansion.Recent individual awards include: Zero to Hero! (Churn Save—Equinix), Engagement Champion (Exceeding engagement goals including EBRs, cadence attendance, and onsite events), Account Director of the Year, and Rookie of the Year.Led multiple expansion engagements with Fortune 500 companies, including Cisco, Equinix, Alphabet, and Disney, as well as leading technology companies like NetApp, Tesla, and Lucid. My current client portfolio is $8.6M ARR.
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Senior Customer Success Specialist -Gen AiAmazon Web Services (Aws)California, United States -
Customer SuccessAmplitude May 2024 - Sep 2024San Francisco, California, UsAmplitude's vision is a world where technology never leaves you frustrated. Amplitude offers a comprehensive platform for improving your digital products by helping you listen to your users, understand what they like (and dislike), and experiment with the insights you uncover. -
Principal Customer Success ManagerInfluxdata Feb 2022 - Nov 2023San Francisco, California, UsInflux offers a purpose-built platform for specific applications. The most popular applications are computer systems and software application monitoring. Because Influx was based on a purpose-built database, Influx monitoring applications could monitor many more systems and collect far more data at a finer precision than standard databases, all while utilizing substantially less compute, storage, and user administration/maintenance to do so.Achievements: Redesigned a proactive client-focused holistic outreach campaign focused on Influx user's personal and professional goals while simultaneously achieving ROI for their organization.I have collaborated with clients to create internal and external presentations detailing the successful joint project. This earned internal recognition and career advancement for my clients. -
CaregivingCareer Break Aug 2021 - Feb 2022
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Senior Customer Success ManagerSauce Labs Sep 2019 - Aug 2021San Francisco, California, UsSauceLabs helps companies ensure their software products perform regardless of the platform (phone brand, computer desktop) their users choose. -
Enterprise Account ExecutiveApplitools - Automated Visual Testing Jan 2016 - Aug 2019Reston, Va, UsApplitools uses visual algorithms to identify visual errors (hidden, missing or overlapping user interface elements) and increase the scope of defects automated software testing can identify. -
Strategic Account DirectorZoominfo Apr 2012 - Dec 2015Vancouver, Washington, UsZoomInfo is a leading platform for sales and marketing teams that provides accurate and comprehensive business intelligence. It offers access to extensive data on companies and professionals, helping businesses find, connect with, and engage potential customers more effectively.
Daniel First Education Details
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San Diego State UniversityFinance
Frequently Asked Questions about Daniel First
What company does Daniel First work for?
Daniel First works for Amazon Web Services (Aws)
What is Daniel First's role at the current company?
Daniel First's current role is Senior Customer Success Specialist -Gen AI.
What schools did Daniel First attend?
Daniel First attended San Diego State University.
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