Sheila Burch Email and Phone Number
Sheila Burch work email
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Sheila Burch personal email
Throughout my loyal tenure with YP formerly AT&T Advertising and GHX (Global Healthcare Exchange)I have acquired a diverse range of business skills, which have resulted in continuous contributions. I have acquired a unique set of qualifications that are sure to impact any department’s productivity and effectiveness in countless ways. I am experienced in utilizing strong needs identification and relationship-development strategies to influence customer satisfaction; I am capable of employing strong troubleshooting and client follow-up skills necessary to protect long-term corporate revenues.Having adapted well to frequent management and corporate culture transitions associated with acquisition, I have demonstrated an unending flexibility and team spirit, which is essential in today’s ever-changing business climate.
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Project Coordinator ICenters For Disease Control And Prevention Sep 2024 - PresentUnited States -
Program Analyst LlCenters For Disease Control And Prevention Jan 2021 - PresentAtlanta, Georgia, United States
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Sr Executive Administrative AssistantCenters For Disease Control And Prevention Feb 2022 - Sep 2024Atlanta, Georgia, United States
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Customer Support AnalystGhx Jan 2017 - Jan 2021Greater Atlanta AreaIdentify, research and resolve customer issues questions and concerns in a timely manner.Serves as liaison between the vendor and various departments within GHX.Provide customers with product and service information.Complete call logs and reports.Recognize, document and alert the supervisor of trends in customer calls.Recommend process improvements.May be added to the “On-call” after hours support rotation list if neededOther responsibilities, as assigned. -
Client Service AssociateThermo Fisher Scientific Mar 2016 - Jan 2017Suwanee, Georgia• Responsible for providing service to customers and clients through placement and monitoring of orders. • Provide pricing, availability, cross reference, research & sourcing of products for customers.• Respond to post-order customer service requests such as handling problems and complaints.• Utilize supplier catalogs, on-line databases, and other appropriate resources• Attend product/vendor/systems meetings to stay up to date on products and current systems.• Contribute to maintaining company objectives on average speed of answer and first call . resolution.• Perform other duties/projects as assigned. -
Client Service SupportPrint Media Formerly At&T May 2013 - Mar 2016Tucker Ga• Perform work of technical or specialized nature which require an in-dept and detailed knowledge of Company practices and procedures..• Maintains accurate and complete data, i.e., items, ad text/ad cuts, etch in the publishing graphics system.• Track data pertinent to the timely publication of directories, i.e., proof turnaround, backlog, volume of input, etc.• Takes messages and refers calls from customers to reps, from reps to managers.• Work requires high degree of accuracy. Normally processes work to meet deadline• Performs general office clerical duties. Typing and/or data entry. scanned docs process allowing publishing support to index & key signed contracts, ad copy changes, manual advertising orders, late work, etc. to meet publishing deadlines.
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Credit And CollectionsAt&T Jan 1998 - May 2013Tucker GeorgiaHandle Escalated Calls. Call Center environmentEffectively communicate procedure and policy changes.Direct contact for staff, handling sensitive and executive level complaints.Responsible for ensuring accurate and timely communications to meet both internal and external customer expectations.Developed and maintained successful partnerships with sales organization.Acted as liaison between customer and sales staff to amicably resolve disputes.Answers in-bound calls related to advertising and billing.Investigated information provided by customer and closing to resolve claims and determine entity responsible for errors.Negotiate adjustments and resolve claims.Relieving Manager in absence of managerHandle incoming telephone contact with business customers in pursuit of collecting company revenue. Handle adjustments as appropriate for resolving discrepancies. Make decisions that promote customer satisfaction and reinforced company goals for revenue Protection
Sheila Burch Skills
Sheila Burch Education Details
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Business Administration And Management, General
Frequently Asked Questions about Sheila Burch
What company does Sheila Burch work for?
Sheila Burch works for Centers For Disease Control And Prevention
What is Sheila Burch's role at the current company?
Sheila Burch's current role is Project Coordinator.
What is Sheila Burch's email address?
Sheila Burch's email address is sb****@****ghx.com
What schools did Sheila Burch attend?
Sheila Burch attended North Georgia College And State University.
What are some of Sheila Burch's interests?
Sheila Burch has interest in Traveling, Shopping, Reading.
What skills is Sheila Burch known for?
Sheila Burch has skills like Customer Service, Process Improvement, Telecommunications, Account Management, Access, Team Building, Management, Microsoft Excel, Team Leadership, Analysis, Microsoft Office, Outlook.
Who are Sheila Burch's colleagues?
Sheila Burch's colleagues are Brigid Bollweg, Ryne Payne, Karen Pazol, Laura Broyles, Helen Savva, Daniel Watlington, Sibeko (Cdc/cgh/dgha).
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