Rosa Allouche Email & Phone Number

Paris, Île-De-France, France

Santa Monica, Ca

• Managed, supported, and implemented Yardi technologies and processes to oversee quality control in the Residential Rental Property Management Industry. Successfully migrated ~50 NMS properties from Entrata Property Management Software to Yardi Systems Platform. • Demonstrated ability to provide comprehensive support to staff, including managing and coordinating projects and processes in support of effective business operations enabled by the Yardi Platform. Increased Prospect lead… Show more • Managed, supported, and implemented Yardi technologies and processes to oversee quality control in the Residential Rental Property Management Industry. Successfully migrated ~50 NMS properties from Entrata Property Management Software to Yardi Systems Platform. • Demonstrated ability to provide comprehensive support to staff, including managing and coordinating projects and processes in support of effective business operations enabled by the Yardi Platform. Increased Prospect lead capturing by 90% through the implementation of the Yardi CRM tool. • Proven track record of accurately maintaining detailed records, generating reports, and ability to translate business requirements into feasible and ideal solutions. After extensive testing, implemented a custom pricing calculation of properties unit rents to be displayed on the market, in response to the company pricing management requirements. • Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives. Established and conducted monthly zoom training sessions on the different Yardi auxiliary products NMS Residential used (Yardi CRM, Yardi Maintenance, Yardi Check scan, Yardi RentCafe, Yardi Payment Processing). • Manage, support, and ensure staff/trainers are equipped with adequate learning materials and in compliance with procedures. Built Best Practices and training documentation after the implementation of new Yardi technologies. Show less

Goleta, California

As a Senior Technical Account Manager, I was responsible for supporting client objectives by proactively identifying and mitigating inefficiencies, resolving complex technical issues, and providing training, guidance, and consultation as necessary. During the implementation phase, I was accountable for translating unique business imperatives into innovative technical solutions and providing cross-functional partners with requirements and parameters. I also facilitated launch calls with clients… Show more As a Senior Technical Account Manager, I was responsible for supporting client objectives by proactively identifying and mitigating inefficiencies, resolving complex technical issues, and providing training, guidance, and consultation as necessary. During the implementation phase, I was accountable for translating unique business imperatives into innovative technical solutions and providing cross-functional partners with requirements and parameters. I also facilitated launch calls with clients after implementation and provide comprehensive training to ensure a thorough understanding of product functionality.Additionally, I was responsible for troubleshooting routine and complex challenges in accordance with Service Level Agreement terms; I regularly leveraged my technical proficiencies and SQL language knowledge to resolve issues. I am committed to enhancing efficiency and, in alignment with my role as ‘Best Practices Committee’ Co-Lead, I managed the compilation of procedural guides regarding known bugs and workarounds as well as internal training documentation. The creation and dissemination of these documents have significantly reduced front line queue requests and enhanced end-user autonomy. Show less

Santa Barbara, California, United States

I led and directed project lifecycle ranging from conceptual work, scope definition, and launch call leadership through to collaboration with cross-functional partners, implementation, and tracking while ensuring execution remained consistent with client requirements.I conceived and implemented various process optimization solutions that resulted in efficiency increases as well as quality delivery.Notable Accomplishments:- Successfully championed large implementation and… Show more I led and directed project lifecycle ranging from conceptual work, scope definition, and launch call leadership through to collaboration with cross-functional partners, implementation, and tracking while ensuring execution remained consistent with client requirements.I conceived and implemented various process optimization solutions that resulted in efficiency increases as well as quality delivery.Notable Accomplishments:- Successfully championed large implementation and data migration for payment processing software in US markets and subsequently selected to lead the pioneering implementation of electronic deposit solutions within the Canadian property management industry- Trained and onboarded a newly formed support team on a one-year project; prepared presentations and communication papers and conducted ad hoc analyses- Enhanced business continuity and mitigated lost time by effective addressing requests in the ‘bug and feature handling’ system- Potentiated several client leads that resulted in significant contract sales through the professional representation of new product releases at Advanced Solutions Annual Conferences in the US- Promoted to Senior Technical Account Manager Show less

Santa Barbara, California, United States

Seeing the opportunity to strengthen and develop customer relations, I managed a database by systematically analyzing personal and financial needs, providing solutions-focused recommendations, and assisting in goal attainment.I took this a step further and, directly contributed to revenue growth and customer retention by training, coaching, and directing branch employees on important revenue generation tactics and customer cultivation strategies.

Master Of Business Administration (M.B.A.), Project Management

Activities and Societies: The National Society of Leadership and Sucess

Tefl Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Bachelor Of Arts - Ba, Sociology

Associate’S Degree, Economics And Accounting

Activities and Societies: Phi Theta kappa

English Language And Literature, General