Madeline Mason Email & Phone Number

New York, New York, Us

New York, New York, Us

• Built strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.• Served as a product, company and industry ambassador, with the ability to educate prospects and customers on the capabilities of the platform and B2B services that are offered.• Conducted weekly, quarterly and annual reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.• Evaluated risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drove retention throughout customer life cycle.• Identified and prioritized product/service updates that reflect customer requests, industry, market and competitor trends and reported to key stakeholders.• Provided insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Chicago, Illinois, Us

• Created CRM system for all property & lease data for all brokers in SF, Oakland, Chicago, other cities, for client pitches. • Performed data analysis on marketing campaigns: analyze data from email blasts; created solutions to increase click-through rates, email-opens, other avenues. • Compiled monthly and quarterly market overviews leveraging local / national market data, economic trends, how different tenant-types operate in each market, density population charts.• Conduct market / financial research and analysis; gather data from SEC filings, RealCapitalAnalytics, Costar, other financial / commercial real estate databases.• Created market overviews, CRM management, run lease comparisons, draft / edit leases.• Managed expense reporting, other financial accounting duties for brokers.• Created template presentations for development properties for brokers’ use in pitches—streamlining turnaround process for presentations, saving time and money.• Authored and edit proposals, letters of intent, leases for tenants / landlords; track lease commencements, expirations, financial documentation.• Created marketing / advertising content for new development / current properties (via InDesign, Photoshop, Illustrator).• Ensured client presentations are finished before day-of-meeting by streamlining interactions between brokers, Marketing, Project Coordinators.

Calabasas, Ca, Us

• Manage sales meetings, events, speaking engagements, presentations, direct mail, social media and marketing materials.• Increased lead generation by scaling advertising on multiple platforms.• Deliver market information by mining real estate listing databases including CoStar, Realtrac, LoopNet and View the Space.• Prepare transaction documents such as letters of intents, lease proposals, etc.• Design and maintain market research database enabling a streamlined process for real estate projects.