Madeline Mason Email & Phone Number

New York, New York, US

New York, New York, US

• Built strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
• Served as a product, company and industry ambassador, with the ability to educate prospects and customers on the capabilities of the platform and B2B services that are offered.
• Conducted weekly, quarterly and annual reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Evaluated risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drove retention throughout customer life cycle.
• Identified and prioritized product/service updates that reflect customer requests, industry, market and competitor trends and reported to key stakeholders.
• Provided insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Chicago, Illinois, US

• Created CRM system for all property & lease data for all brokers in SF, Oakland, Chicago, other cities, for client pitches.
• Performed data analysis on marketing campaigns: analyze data from email blasts; created solutions to increase click-through rates, email-opens, other avenues.
• Compiled monthly and quarterly market overviews leveraging local / national market data, economic trends, how different tenant-types operate in each market, density population charts.
• Conduct market / financial research and analysis; gather data from SEC filings, RealCapitalAnalytics, Costar, other financial / commercial real estate databases.
• Created market overviews, CRM management, run lease comparisons, draft / edit leases.
• Managed expense reporting, other financial accounting duties for brokers.

Calabasas, CA, US

• Manage sales meetings, events, speaking engagements, presentations, direct mail, social media and marketing materials.
• Increased lead generation by scaling advertising on multiple platforms.
• Deliver market information by mining real estate listing databases including CoStar, Realtrac, LoopNet and View the Space.
• Prepare transaction documents such as letters of intents, lease proposals, etc.
• Design and maintain market research database enabling a streamlined process for real estate projects.