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Cliff Chen Email & Phone Number
Front Desk Agent
at
Sheraton Suites Akron/Cuyahoga Falls
1 work email found
@shangri-la.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Front Desk Agent
Location
Cuyahoga Falls, Ohio, United States
Who is Cliff Chen? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Cliff Chen is listed as Front Desk Agent at Sheraton Suites Akron/Cuyahoga Falls, based in Cuyahoga Falls, Ohio, United States. AeroLeads shows a work email signal at shangri-la.com and a matched LinkedIn profile for Cliff Chen.
Cliff Chen previously worked as Hotel Breakers Front Desk Agent at Cedar Point Amusement Park and Front Office Manager at Shangri-La Hotels And Resorts. Cliff Chen holds Bachelor'S Degree, Tourism And Travel Services Management from Southern Taiwan University Of Technology.
Company email context
Email format at Sheraton Suites Akron/Cuyahoga Falls
This section adds company-level context without repeating Cliff Chen's masked contact details.
{first}.{last}@shangri-la.com
86% confidence
AeroLeads found 1 current-domain work email signal for Cliff Chen. Compare company email patterns before reaching out.
Profile bio
About Cliff Chen
Cliff Chen is a Front Desk Agent at Sheraton Suites Akron/Cuyahoga Falls. He possess expertise in hotels, customer service, customer engagement, customer satisfaction, teamwork and 12 more skills. He is proficient in English and Chinese. Colleagues describe him as "I was fortunate enough to work with Cliff during my time in Shangri-La Tainan and watch him grow from a Service Leader to a Duty Manager. He is extremely bright and very quick on his feet, with the ability to think out of the box. His work ethic, care for his team, and leadership abilities are some of his best qualities and he is a natural role model. Cliff has a bright future ahead of him in anything he chooses and I would welcome a chance to work with him again."
Listed skills include Hotels, Customer Service, Customer Engagement, Customer Satisfaction, and 13 others.
Current workplace
Cliff Chen's current company
Company context helps verify the profile and gives searchers a useful next step.
Sheraton Suites Akron/Cuyahoga Falls
AeroLeads page
7 roles
Cliff Chen work experience
A career timeline built from the work history available for this profile.
Hotel Breakers Front Desk Agent
- Daily check-in and check out- Obtains payment and credit from guests- Provide hotel and theme park information
Sep 2024 - Oct 2024
Front Office Manager
Oversaw daily front office operations including Reception, Concierge, and Executive Floor.Managed annual budget planning, monthly profit and loss reports, and staff hiring and onboarding.Conducted staff meetings and presentations to corporate headquarters.Ensured compliance with company policies and SOPs, and addressed guest feedback for continuous service improvement.Successfully reduced operational costs through efficient resource management and process optimization.Implemented loyalty programs, resulting in repeat guests increase.
Oct 2018 - Dec 2021
Training Manager
Designed and delivered training programs for front office employees, including service excellence and technical skills.Monitored and coached staff to maintain high operational standards and guest satisfaction.Collaborated with departments to foster a positive working environment and cross-functional teamwork.Increased employee retention through effective training and engagement programs.Utilized performance metrics to identify training needs and measure training effectiveness.
Jan 2013 - Oct 2018
Duty Manager
Supervised day-to-day public area operations, ensuring timely response to issues and guest requests.Maintained effective communication between front office personnel and other departments to ensure smooth operations.Acted as a liaison between management and guests to enhance guest experience and resolve complaints.Implemented a new guest feedback system, increased in positive reviews.
Jan 2011 - Dec 2012
Front Desk Service Leader
Managed front desk staff and operations, including guest check-in/check-out and reservations.Ensured guest requests were fulfilled and provided friendly, efficient service.Developed and implemented a customer service training program that improved service ratings.Utilized property management systems (PMS) to streamline front desk operations and enhance guest experience.
Jan 2010 - Dec 2010
Front Desk Agent
Handled reservations, guest services, and check-in/check-out processes.Consistently achieved high satisfaction rate in guest service feedback.Assisted in revenue management by upselling services and room upgrades.
Sep 2008 - Dec 2009
2 education records
Cliff Chen education
Bachelor'S Degree, Tourism And Travel Services Management
Bachelor'S Degree, Tourism And Travel Services Management
FAQ
Frequently asked questions about Cliff Chen
Quick answers generated from the profile data available on this page.
What company does Cliff Chen work for?
Cliff Chen works for Sheraton Suites Akron/Cuyahoga Falls.
What is Cliff Chen's role at Sheraton Suites Akron/Cuyahoga Falls?
Cliff Chen is listed as Front Desk Agent at Sheraton Suites Akron/Cuyahoga Falls.
What is Cliff Chen's email address?
AeroLeads has found 1 work email signal at @shangri-la.com for Cliff Chen at Sheraton Suites Akron/Cuyahoga Falls.
Where is Cliff Chen based?
Cliff Chen is based in Cuyahoga Falls, Ohio, United States while working with Sheraton Suites Akron/Cuyahoga Falls.
What companies has Cliff Chen worked for?
Cliff Chen has worked for Sheraton Suites Akron/Cuyahoga Falls, Cedar Point Amusement Park, and Shangri-La Hotels And Resorts.
How can I contact Cliff Chen?
You can use AeroLeads to view verified contact signals for Cliff Chen at Sheraton Suites Akron/Cuyahoga Falls, including work email, phone, and LinkedIn data when available.
What schools did Cliff Chen attend?
Cliff Chen holds Bachelor'S Degree, Tourism And Travel Services Management from Southern Taiwan University Of Technology.
What skills is Cliff Chen known for?
Cliff Chen is listed with skills including Hotels, Customer Service, Customer Engagement, Customer Satisfaction, Teamwork, Front Office, Employee Training, and Opera Property Management System.
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