Based in Shanghai, I serve as a Sales Manager primarily focused on overseas markets, including Japan. My role involves promoting the company-developed ASRS systems (featuring four-way shuttles, lifts, and accompanying software) to customers mainly composed of integrators. I collaborate closely with technical teams and delivery members to ensure 100% fulfillment of customer requirements.

I currently work for the agent of an AMHS (Automated Material Handling System) equipment company, which specializes in selling these devices and maintains close cooperation with the original factory in Japan. Our clients are located throughout the country, including not only the LCD industry but also the semiconductor chip manufacturing industry.In this job, I have the ability to work independently and complete tasks assigned by my supervisor. My responsibilities include maintaining close contact with customers, understanding their needs, providing product consultation services, offering sales solutions, and providing technical support. At the same time, I am also responsible for maintaining close cooperation with the original factory to ensure that our company can obtain the latest and most accurate technical support and product updates.This job is very challenging, requiring me to maintain a high level of professionalism and patience in communication and coordination with customers and the original factory in Japan. In this job, I have found myself with more opportunities to explore and discover different industries and fields. I enjoy communicating with customers, understanding their needs and concerns, and providing solutions that are suitable for them. I also need to have good analytical and problem-solving skills.

As a key account manager responsible for customers' after-sales service at Garmin, my main task is to receive product feedback from the market collected by the Garmin customer service department and manage the relevant information, conveying it to the engineering team to resolve and improve issues to meet market demands. The primary responsibility is to satisfy consumers' post-purchase needs for the product. This means that I need to understand the product's technical features so that I can provide professional technical support and solutions to customers.I need to patiently listen to customers' problems and feedback and provide solutions in the shortest possible time. To ensure the quality of our after-sales service, I need to regularly follow up with various service points to confirm targets and address any potential issues that may arise.In addition, I am also responsible for handling order requests from a major Japanese manufacturer, and I need to communicate and coordinate with them in Japanese. I need to maintain good communication and working relationships, ensure orders are delivered on time, and provide high-quality customer service.In summary, my job requires professional technical knowledge, a patient attitude, and excellent communication skills. These are all necessary abilities for me to provide customers with high-quality after-sales service and effective order management.