Cliff Cole Email and Phone Number

Served as Company Spokesperson with expertise in crisis communications Senior management counsel on political testimony, town hall interaction with employees and media training, as requiredEstablished and maintain working relationships with external media representatives with a focus on placement of editorials or other communications regarding our servicesWorked collaboratively with in house and agency marketing representatives to develop external publicity programs and paid and unpaid mediaExperience in writing articles, news releases, speeches for senior management, audio and video scripts and production and other public relations collateralInternal CommunicationsPublic Affairs/Involvement/Government Affairs outreach Worked directly with Amtrak's Social Media department in reviewing and responding to inquiries on its Facebook, Twitter Snapchat and Instagram channels. Developed a real-time customer response Twitter account which resulted in enhanced Customer Experience feedbackSaved $300 k annually from department budget expenses through waste mediation and Green based initiativesSupervised media relations staff on day to day practices Developed a speakers bureau to engage and utilize appellate staff in response to information requests and one on one interviewsCustomer Experience Background (2014-2017) • Lead pilot programs in coordination with social media, to enhance overall customer messaging and resolution to generated through Amtrak’s social media channels, with direct engagement with the operations and marketing and customer experience teams to ensure a one-voice response to messaging during crisis situations and day-to-day activity• Assisted in the preparation and distribution of written collateral from senior management, to staff and the general public, including feature articles and video script and production and contributions to the annual report

Prepare, edit, and distribute internal and external employee communicationsEdit and co-author quarterly newsletters , feature articles and video segmentsCoordinate press conferences and appearances on local radio, television and newspaper outlets for senior managementResponsible for maintaining and updating interactive Internet and Intranet sites

Managed day to day media relations for New York State communications center in Westchester County, NY

Full responsibility for maintaining smooth running and efficient operationsServed-as representative for Metro Networks in negotiations with major corporationsWorked with such clients as Reader’s Digest, Kraft Foods, Westchester County Department of Public Works, and The New York State Department of Transportation on developing joint promotion for new and innovative products Managed all aspects of personnel management; supervise staff of 10; directly hire and release when necessary; provide periodic training to new and existing staff; schedule reviews; handle employee disputes; schedule; prepare comprehensive staff evaluationsCrisis Communications, Re; Indian Point Nuclear Power Plant