Cliff Eclarino Email & Phone Number

Greater Chicago Area, Il, Us

Emeryville, Ca, Us

• Partner with business and IT leadership to develop annual strategic plans and budget • Manage NetOps/Helpdesk management team that supports over 1300 on-site and remote users in 5 offices and 2 bakeries 24/7• Maintain a greater than 99% SLA benchmark on incident response and resolutionthrough implementation of ITIL Service Management System• Responsible for managing information technology functions including Infrastructure,Networking, Systems Administration, Cyber Security, Privacy, Helpdesk, Data Integration,Intranet, Business Systems, Manufacturing Systems, SharePoint, O365 environment,Telecommunications, and IT Project Management• Designed and integrated IT systems to support the move to self-manufacturing• Revise and implement enterprise security, privacy, and IT policy based on CIS-CSAT top 20• Work with Communications and HR to establish and implement a corporatecommunication and collaboration strategy• Create and manage IT change management process• Created IT Project Management Lifecycle• Manage organization-wide technology resources including resource level planning,recruitment, development, and retention initiatives. Provides direction, tasks, andpriorities consistent with overall IT department plans. Ensures that adequate cross trainingoccurs, and staff contingency plans are developed.• Manage the purchasing process and relationships with suppliers and leasingorganizations relating to technologies including contract reviews. Plan and reviewbusiness unit budget and cost estimates for personnel requirements, new hardware,software upgrades or additions, and external consulting projects.

Emeryville, Ca, Us

Emeryville, Ca, Us

Emeryville, Ca, Us

• Designed and implemented a complete overhaul of current IT infrastructure• Developed and implemented Business Continuity and Disaster Recovery• Implemented cost effective productivity and reliability solutions• Maintained services and network of corporate and satellite offices

• Manage IT services/budget for corporate and remote offices• Interact with internal and remote clients on all levels to help resolve IT-related issues andprovides answers in a timely manner.• Oversees troubleshooting, system backups, archiving, telephony, mobility, and providesexpert support when necessary.• Assist in the planning and implementation of additions, deletions, and major modificationsto the supporting regional infrastructure• Work with project teams to help implement Internal Systems• Manage the purchasing of all software, hardware and other IT supplies at the regionallevel while ensuring the company assets are maintained responsibly.

• Performed backup in all duties during weekend sessions• Designed and implemented data integrity and disaster recovery plan• Provided timely IT support to teachers and students to provide consistent class uptime

Round Rock, Texas, Us

San Diego, Ca, Us

Executive Education - Cto Program, Technology Strategy And Execution

Mba, Technology Management

Education record