Responsible for ESM/ITSM, ITAM, AITSM, and Service Mapping sales across North America, while building a consistent Go to Market model. Define and drive strategies around recruiting and retaining top talent, revenue attainment and growth of the ITSM (EXM) portfolio.• Lead a team of 6 account executives and a greater team of 25 comprised of Solution Engineers, Professional Services, and Enablement responsible for pipeline generation for 7,000 dormant accounts across North America.• Grew North American pipeline 12x in 7 months.• Collaborated with Executive Leadership on Go to Market strategies for 2024 inclusive of the overarching GTM strategy, compensation packages, territory assignments, and quotas.• Leverage MEDDPICCS, Command of the Sale, Command of the Message, and Command of the Negotiation best practices, inclusive of 1:1 coaching, opportunity review and application, and role play exercises.• Member of 4 product councils (ITOM, ITAM, ITSM, AI)- leverage experience and expertise; liaise with R&D and provide feedback regarding competitive threats, market trends, and differentiation.

Ivanti is an industry-leading software company headquartered in South Jordan, Utah. Ivanti produces software for Enterprise Service Management (ESM), IT Service Management (ITSM), IT Asset Management (ITAM), Unified Endpoint Management (UEM), Identity Management (IDM), and supply chain management.Lead revenue, forecasting, and sales operations for the Eastern U.S. area of the North American Enterprise Service Management (ESM) business encompassing 34 states and Canada. • Member of the nationwide Sales Leadership team developing and implementing sales methodologies and strategies.• Collaborate and negotiate with sales leaders and the Global Sales Operations team to establish annual territory goals, sales targets, and compensation plans.• Recruit, hire, and onboard several team members including assuring completion of technology training.• Develop and evolve new go-to-market strategies resulting in double-digit annual revenue growth.• Created customized marketing templates and scripts, by verticals, to improve the efficiency of cold calls and sales campaigns leveraged by the inside sales organization. • Exceeded team sales quota by %128 (2021).• Improved forecasting accuracy from 80% to 95%.• Grew revenue 12% YoY despite having been acquired by a competitor. • Developed and led a sales team resulting in 80% of the team achieving 100% or greater of their sales quota (2021,2022, 2023)• Recipient of President's Club Award (2021, 2022, 2023).

Cherwell Software was an industry-leading Enterprise Service Management (ESM), IT Service Management (ITSM), IT Asset Management (ITAM), IT Automation, and Artificial Intelligence (AI) software company. Cherwell was acquired by Ivanti in 2021. Led a multi-state, top-performing global region (2019, 2020) focusing on selling to mid-market and enterprise customers ranging in size from 2K to 100K employees.• Managed Regional Account Executives to 20% YoY revenue growth for Cherwell’s Enterprise Service Management business while realigning 30% of the team. • Go to Market (GTM); collaborated and strategized with CRO, Marketing, Product Management, and Global Sales leadership teams on the Go To Market strategy for Cherwell Service Management and Cherwell Asset Management. • Leveraged consultative leadership skills through the practical application of industry best practices.• Consistently exceeded sales targets while maintaining an average 95% forecasting accuracy.• Key architect in the implementation of a consultative sales framework (Command of Message, Command of Sale).• President's Club Award recipient 2019 and 2020.• #1 region globally in 2019 and 2020

Managed mid-market, public sector, and enterprise accounts in Pennsylvania, Ohio, and Kentucky. • Closed the largest transaction in the company's history (2015).• Achieved global record software sales (2015.) • Closed the second-largest SaaS deal in company history (2015).• Onboarded and mentored new hires on internal operations and industry best practices.• President'sClub Award Winner (2015 and 2016).• #1 Account Executive worldwide achieving 230% of quota (2015). • #3 Account Executive worldwide (2016)

Serena Software Inc. was an industry-leading software company that provided IT management products to enterprises. Serena solutions offer a process orchestration approach and spans the areas of development, DevOps and IT Service Management (ITSM), and Enterprise Service Management (ESM). Serena was acquired by MicroFocus in 2016.First hired ITSM Specialist. Managed a 15-member sales team within the Eastern U.S. and Canada. • President’s Club Award recipient 2011 (139% of quota) and 2012 (119% of quota).• Served as ITSM/ITIL and Release Management SME to qualify and drive deals to closure.• Supported the sales team with several winning Proof of Concepts (POC).• Helped increase IT Service Management and DevOps sales in Federal and Mid-Atlantic regions by 400%+.• Conducted performance reviews, provided feedback, and mentored new sales hires. • Created Professional Services Methodology for ITSM engagements increasing customer satisfaction and add-on services revenue.• Global Sales Enablement: trained the global Field Sales, Inside Sales, and Professional Services teams on ITSM technologies, ITIL best practices, DevOps, Application Release, management and automation best practices, competitive landscape, and product messaging.• Go To Market (GTM): collaborated with the product development, marketing, and field marketing teams on the GTM strategy for Serena Service Manager and Serene Release Manager solutions.

BMC Software is an industry-leading and award-winning Enterprise Service Management (ESM), IT Service Management (ITSM), IT Asset Management (ITAM), Automation, and Artificial Intelligence (AI) software company.Lead BSM Architect responsible for reviving troubled accounts and implementations nationwide. Collaborated across the organization to resolve customer issues.• Increased the sales pipeline for the Mid-Atlantic region by 45% by positioning an upgrade program for strategic accounts.• Provided sales guidance and expertise to ~15 Account Executives for BSM products. • Liaison between the Sales and Professional Services organizations responsible for customer success.

Conducted business development, revenue, and pipeline generation, and generated software license sales for Business Service Management, IT Service Management, and Cloud Computing initiatives in a six-state area. • Achieved 107% of quota (2009).• Lead relationship manager cultivating and growing customer relationships and consulting opportunities. • Managed teams of ~20 Project Managers, Consultants, and Architects. • Developed presentations, best practices, and Services and Technology materials used to plan, define and create Statements of Work (SOWs) for ITSM and ESM implementations.• Gathered requirements and translated business needs and objectives as part of the proposal Statements of Work.

Sold Global Profession Consulting Services. Specialized in the development, delivery, and negotiation of statements of work, proposals, and RFX responses.• Provided relationship and project oversight, including project tracking, resource planning, project/quality audit reviews, progress updates to the client, contract adherence, risk management, and issue resolution.• Established client relationships, customer management resources, partners, and system integrators.• Product engineering liaison for consultants and customers reporting product issues and enhancement requests.• Authored BMC Implementation Methodology white papers and presentation materials.

Protiviti Inc. is a global consulting firm that provides consulting in internal audit, risk and compliance, technology, business processes, data analytics, and finance.Identified areas of improvement and recommended business and technology solutions to achieve long-term goals and objectives within the IT Service Management (ITSM) domain.• Provided clients with ITIL best practice guidance.• Team lead for large IT Service Management engagements at Fortune 100 companies.• Lead Business Process Consultant for engagements for several clients including MetLife, State Farm, and Visa.