Cliff Kavanagh Email & Phone Number

Oshawa, On, Ca

Oshawa

As a Test Engineer with Applause' Testing Services group, I facilitate and manage the execution of test cycles, coordinate groups of software testers, and ensure that Applause delivers on the quality assurance testing that our customers have come to expect from us.In my role as a dedicated resource, I brought Applause' community-bases testing services to our customer's door step. As a Dedicated Applause Resource for a big 3 automaker, I helped streamline their UAT process for their annual model year refresh. I was able to deliver faster feedback times that helped them complete the MYR process faster than in previous years. I brought a new approach to monthly purchase-incentive audits on their retail sites that helped identify gaps that could have had major financial impact.

Ajax, On

As an independent contractor with uTest/Applause, I work with a wide variety of companies to complete testing of mobile applications and web sites. In my time as a contractor, I've worked with small independent developers to large multi-national corporations to ensure their success when releasing software to the general public. Additionally, I act as a Social Ambassador for the brand, and have acted as a Community Forum Moderator since Q3 2015.I am currently a Gold-rated functional and localisation tester, Test Team Lead and Enterprise Test Team Lead. As a QA tester, I have experience in manual exploratory testing, test case execution, usability testing, accessibility testing, and localisation. As Team Lead I facilitate test cycles, acting as first point of contact between testers and the test management team. Additionally, I triage the reported issues and offer my recommendation on severity to the Test Management team. As an Enterprise Team Lead, I coordinate test cycles with Applause customers, and act as a first point of contact for their day to day testing needs, be it test cycle setup, test team setup or help with the Applause platform. I have also taken on the additional responsibility of writing test cases for a variety of customers for their regression and guided exploratory test cycles.

Etobicoke, On

I support and facilitate the return of audio and visual product from over 120 stores across Canada to HMV's numerous suppliers. Through the use of various software tools, including Microsoft Access and Excel, and with the input of the respective product managers I create and submit for authorization overstock, obsolete and defective product.In addition to working with suppliers to meet month end inventory targets, I also act as front line support for HMVs store staff for all aspects of returns including processing, shipping and any conflicts that may arise with couriers or suppliers. I also provide various other departments with adhoc reporting related to returns or inventory adjustments made at store level.

Etobicoke, On

As National Video Games Buyer I work with the Video Games Manager to decide on product mix, and through a variety of resources decide on appropriate product buy-ins for new release games.Through a variety of tools, including Microsoft Access and Excel, I also manage the replenishment of video game accessories like controllers, and of top selling current software selections. I also act as a point of contact for stores and work to resolve their questions which range from title requests, to customer service concerns.

Oshawa, On

As Assistant Manager of a $4.5M per year store, I was responsible for many of the day to day operations of the store. This included scheduling staff and remaining within a predetermined labour budget, overseeing and ensuring accurate receiving and shipping of product to and from the store, as well as cash handling and cash office tasks.Additionally, product purchasing and receiving were performed on an as needed basis, as well as customer interaction and cashier work

Honours, Operations Management

Honours, Marketing

Certificate, French

Education record