As a Test Engineer III at Applause, I manage and execute test cycles for various software products, from mobile applications to web sites. I coordinate groups of testers, ranging from small to large, and ensure that Applause delivers on the quality assurance testing that our customers expect from us. I have ten years of experience in this role, working with companies of all sizes and industries, including some of the largest software companies in the world.I also have a background in retail operations management and purchasing, with 15 years of experience in the Canadian market. I managed inventory flow from over 120 stores across Canada to HMV's numerous suppliers, using various software tools and data analysis. I acted as front line support for HMV's store staff and provided ad hoc reporting for other departments. Additionally, I have a dual degree in Operations Management and Marketing from Durham College, and a certificate in French from Humber College. I am passionate about testing, problem solving, and customer service, and I enjoy working with diverse and talented teams.