Senior Advisor, Policy And Government Relations
A. Researching best practice alternative dispute resolution and:• developing the draft rules for a new dispute resolution scheme to enable clients of Toka Tū Ake EQC to contest decisions in a fair and robust process, • identifying key requirements and expectations to inform the selection of a preferred provider of the scheme through a closed procurement process.B. Researching and determining the elements required of a robust service for the independent review of client complaints… Show more A. Researching best practice alternative dispute resolution and:• developing the draft rules for a new dispute resolution scheme to enable clients of Toka Tū Ake EQC to contest decisions in a fair and robust process, • identifying key requirements and expectations to inform the selection of a preferred provider of the scheme through a closed procurement process.B. Researching and determining the elements required of a robust service for the independent review of client complaints about Toka Tū Ake EQC’s conduct in managing their claim. Show less