Cliff Lam Email and Phone Number
Cliff Lam work email
- Valid
Cliff Lam personal email
- Valid
Cliff has over 22 years of solution delivery experience in Financial Services industry across APAC, in which 12 years working in consulting industry. He focuses on CX transformation, Digitalization, Agile Delivery and Program Governance with extensive experience managing regional and local offices.With diversified knowledge in both business and technology domains, and strong passion driving changes and leading digital transformation, Cliff has demonstrated the capability by the track record of success under extreme complex and challenging environment. He has worked for many key market players in FS sector such as Manulife, AXA, QBE, Prudential, AIA, DBS, ANZ, NAB, Bank of China etc.Specialties:• Program and Project Management• CX Digital Transformation• Agile Delivery• IT Strategy and Roadmap Formulation• Program Governance• Technology Vendor Selection & Management• System Implementation & Integration• Onshore / Offshore Delivery Management• Test Automation and Test Centre of ExcellenceCertifications:• Certified SAFe® 5 Lean Portfolio Manager, SCALED AGILE, INC• Profession Scrum Master I (PSM I), SCRUM.ORG
-
Digital Transformation | Program Management Leader | Bluestream Product Manager At MarshMarshLondon, Gb -
Digital Transformation | Program Management Leader At Marsh International AffinityMarsh Nov 2022 - PresentLondon, England, United Kingdom
-
DirectorEy Mar 2022 - Nov 2022London, England, United Kingdom -
Senior Director, Cx Transformation Lead, Business Transformation OfficeManulife Aug 2017 - Dec 2021• As the transformation lead to formulate the overall customer experience transformation strategy across Life Insurance, Employee Benefits and Pension business lines• Defined new way of working and transformed teams / departments with agile mindset and culture• Set up agile practices and piloted delivery squads to execute digital initiatives including Robotic Process Automation (RPA), OCR automation, Customer Apps, backend process re-engineering etc.• As Agile Coach and Scrum Master to demonstrate and promote Agile values and practices• Worked closely with senior executives along the transformation journey for direction steering, strategic alignment and investment prioritization -
Regional Program Director, Ebusiness / Asia Delivery ServicesManulife Feb 2016 - Aug 2017• Driving digital transformation across Asia countries (Hong Kong, Vietnam, Singapore) • Delivered various regional digital solutions including ePoint-of-Sales for Agency, Digital Sales Platform for Bancassurance, Agent Activity Management Tool Kit etc.• Managed onshore and offshore delivery teams with multiple vendors across different countries(Vietnam, Philippine, HK, Singapore, and Italy). Team size > 50 FTEs.• Set up Manulife Offshore Digital Delivery Centre in Manila and Vietnam
-
Senior Manager/ Director, Technology Consulting, Financial ServicesAccenture Mar 2014 - Feb 2016Selected projects in Accenture career:• Legacy re-platforming Review & Roadmap Definition• Digital Transformation of Point-of-Sales Platform• Insurance Policy Admin System Integration Post M&A• Core Banking Application Support Outsourcing• Core Banking System Implementation• IT Planning & Roadmap Definition• Business and System Integration Post M&A• Test Centre of Excellence Outsourcing• Core Banking Re-platforming -
Manager, Technology Consulting, Financial ServicesAccenture Sep 2010 - Mar 2014
-
Consultant, Technology Consulting, Financial ServicesAccenture Mar 2007 - Sep 2010
-
Analyst, Technology Consulting, Financial ServicesAccenture May 2004 - Mar 2007
-
Business Analyst, Employee BenefitsAia Sep 2001 - May 2004Hong Kong Sar
Cliff Lam Skills
Cliff Lam Education Details
-
Business Studies
Frequently Asked Questions about Cliff Lam
What company does Cliff Lam work for?
Cliff Lam works for Marsh
What is Cliff Lam's role at the current company?
Cliff Lam's current role is Digital Transformation | Program Management Leader | Bluestream Product Manager at Marsh.
What is Cliff Lam's email address?
Cliff Lam's email address is cl****@****ife.com
What schools did Cliff Lam attend?
Cliff Lam attended The Chinese University Of Hong Kong, The Hong Kong Polytechnic University.
What skills is Cliff Lam known for?
Cliff Lam has skills like Business Transformation, Pmo, Business Process Improvement, Management Consulting, It Strategy, Financial Services, Business Process, Business Analysis, Operating Models, Outsourcing, Management, Project Management.
Who are Cliff Lam's colleagues?
Cliff Lam's colleagues are Prajakta S Panchal, Dean Mumm, Bailey Jacobsen, Alice Shvartsberg, Julie Mccracken, Melanie Knitt, Alex Richards.
Not the Cliff Lam you were looking for?
-
Cliff Lam
Vp, Trade & Working Capital Origination Covering International Corporate Banking Clients At Barclays, Based In LondonLondon Area, United Kingdom1barclays.com -
1gfgroup.com.hk
-
Clifford Lam
United Kingdom
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial