Shared Services & Global Business Services leaders often have far more projects to complete than resources to assign to them. If that sounds familiar, I'd be happy to speak with you. I've been consulting and advising GBS leaders for 30+ years on topics including: * Developing or updating a strategy and vision for the organization * Improving internal customer relationships * End-to-end process design and global process ownership * Creating a compelling employee value proposition for GBS staff * Implementing an effective governance model * Identifying and communicating KPIs that measure the value that GBS provides * Selecting the appropriate mix of insourced and outsourced delivery models * Automating processes using RPA and AI technology

I advise leaders of Shared Services or GBS organizations who are looking to improve the efficiency and effectiveness of their organizations. I help my clients answer questions or solve problems related to overall GBS strategy, improving internal customer relationships, enhancing the value provided by shared services, improving end-to-end processes, expanding the scope and scale of GBS operations, and developing the talent within their organizations.

Overall responsibility for marketing and sales efforts aimed at growing the membership of Peeriosity for Shared Services.

Director in the firm's Shared Services and Outsourcing practice. Led the effort to design and implement a shared services organization for a major pharmaceutical company. Process scope included order-to-cash, record-to-report, and purchase-to-pay. Strategy and design, process documentation, and migration to a new SSC location all completed in one year.