Cliff Allen

Cliff Allen Email and Phone Number

IT CONSULTANT and SENIOR SYSTEMS ANALYST @ Unpuzzled Solutions
Mahwah, NJ, US
Cliff Allen's Location
Mahwah, New Jersey, United States, United States
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About Cliff Allen

Hi, I'm Cliff, an accomplished, extremely competent, and highly versatile IT Professional with extensive real-world IT experience within a Top Fortune 50 Company (UPS).IT Career Background:✅ 10+ years of experience working as a Senior Systems Analyst within a Top Fortune 50 Company (UPS).✅ 10+ years of experience working within IT Systems Design & Systems Engineering Teams.✅ 10+ years of experience in Designing, Implementing, Managing and Supporting complex Infrastructure Systems and Technology Solutions across large enterprise operating platform environments such as: CLOUD SAAS / LINUX / UNIX / WINDOWS / APPLE MAC / MOBILE.✅ 10+ years of experience in System Administration, System Management, Technology Operations and Technical Support within CLOUD SAAS / LINUX / UNIX / WINDOWS / APPLE MAC / MOBILE Environments.✅ 5+ years of experience working in a formal IT Project Management role.✅ As an IT Project Manager, successfully led over 50+ IT Projects from conception to completion.Dynamic Roles Held:✅ Senior Systems Analyst✅ Aha! Cloud SaaS Application Admin✅ Tools Ops Administrator II / Enterprise Cloud SaaS Admin✅ Alert Ops Engineer✅ Infrastructure Design Engineer✅ Apple MAC Specialist✅ Mobile Device Platform Administrator / MDM Admin✅ Linux Systems Engineer✅ Unix Systems Administrator✅ IT Project Manager / IT Project Coordinator✅ Senior Help Desk Support TechnicianTechnical Expertise:️✔️ Enterprise Cloud SaaS Applications & Tools️✔️ LINUX / UNIX️✔️ Apple Technologies️✔️ Apple MAC Management️✔️ Mobile Device Management (MDM)️✔️ Infrastructure Design️✔️ System Analysis️✔️ System Administration️✔️ System Management️✔️ Technology Operations️✔️ Technical Support✔️ IT Project ManagementWhat I Bring To The Table:⭐ A passion for technology, a passion for details, and a passion for success.⭐ Excellent analytical, problem-solving and decision-making skills.⭐ Articulate communication skills both verbally and in written form.⭐ Superb organizational and leadership skills.⭐ A curious mindset with a love for solving puzzles.⭐ An OCD-like hunger for analyzing complex technical problems.⭐ A focus on making high-value decisions and win-win solutions.⭐ A never-ending thirst for every day learning.⭐ Resilience and a positive attitude when faced with adversity.Core Values:Integrity | Excellence | Individualism | Authenticity | Simplicity | Practicality | Common SenseSpecialties:Adaptability | Flexibility | Leadership | Critical Thinking | Problem Solving | Communication | WritingContact Info:cliff.allen13@gmail.com

Cliff Allen's Current Company Details
Unpuzzled Solutions

Unpuzzled Solutions

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IT CONSULTANT and SENIOR SYSTEMS ANALYST
Mahwah, NJ, US
Employees:
1
Cliff Allen Work Experience Details
  • Unpuzzled Solutions
    It Consultant And Senior Systems Analyst
    Unpuzzled Solutions
    Mahwah, Nj, Us
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  • Unpuzzled Solutions
    It Consultant / Senior Systems Analyst
    Unpuzzled Solutions Jan 2023 - Present
    ☎️ 973-610-3964 | ✉️ cliff@unpuzzledit.comUnpuzzled Solutions is an Information Technology and Services Provider that offers private, independent, and direct Remote IT Consulting Services for All Businesses.As an IT Consultant at Unpuzzled Solutions, I help Businesses of all-sizes solve the puzzles of technology in many IT areas including:• Operating Systems - HP-UX, RED HAT LINUX 3-7, Windows 7, 10, 11, Windows Server 2008, 2012, 2016, 2019, macOS 10.x, macOS 11-14, iOS 4-17, iPadOS, tvOS, Android OS 3-13• Client Desktops/Laptops - HP, DELL, LENOVO• Servers - HPE ProLiant, DELL PowerEdge• Apple Hardware - MacBook Air, MacBook Pro, iMac, iMac Pro, Mac Pro, Mac mini, Apple TV• Mobile Devices - iPad, iPad Air, iPad Pro, iPad mini, iPhone, iPhone Pro, Android• Virtualization - VMware vSphere, vCenter, ESXi Host, VM Guest• Cloud Services/IaaS Providers - AWS, Microsoft Azure, Google Cloud Platform (GCP)• Cloud-Based SaaS Applications - Aha!, Miro, DocuSign, Lucidchart, Lucidspark, Mailchimp, Postman, Figma, AODocs, WalkMe, ClickUp, more• A.I. - Generative A.I. Tools, A.I. Prompt Engineering, A.I. Testing, A.I. Ethics, A.I. Standards, A.I. Safety• Database - SQL, MySQL• Networking - TCP/IP, DHCP, DNS, Proxy, Firewall, VPN, VPC, VLAN, NAT, HTTP, FTP, SFTP, SSH, SCP, ETH, Wi-Fi, Bluetooth• Alerting/Monitoring - OpsGenie, New Relic, Nagios, Splunk, AWS CloudWatch, Azure Monitor• Storage - EMC, NetApp, AWS S3, EFS, EBS, Glacier, SSD• Authentication - LDAP, AD, Kerberos, OAuth, SAML• Security - Okta, AD, Azure AD, Cloud Security, IAM, MFA, SSO, Encryption• Communication - Slack, Google Meet, Zoom, Skype, Microsoft Teams, BlueJeans• Collaboration - Microsoft 365, GSuite, Exchange, SharePoint, OneDrive, Dropbox, Box, JIRA, Zendesk, Confluence• Management - Microsoft 365, Google Workspace, AWS, Azure, GCP, VMware, IBM BigFix, JAMF, MobileIron, AirWatch, Tanium• Scripting/CLI - Bash, Shell, YAML, PowerShell, AWS CLI, Google Cloud Shell, gcloud
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  • Unpuzzled Solutions
    Apple Technical Specialist
    Unpuzzled Solutions Jan 2023 - Present
    Unpuzzled Solutions is an Information Technology and Services Provider that offers private, independent, and direct Remote IT Consulting Services for All Businesses.As an IT Consultant at Unpuzzled Solutions, I help Businesses of all-sizes solve the puzzles of technology in many IT areas.Additionally, as a highly experienced Apple Technical Specialist, I possess a deep Apple Technology Background, Hands-on Experience, Technical Skills and Advanced Knowledge in many specialized Apple areas including:• Apple Technologies• Apple Ecosystem• Apple MAC Hardware• Apple MAC OS Operating Systems• Apple MAC Software• Apple MAC Integration• Apple MAC Deployment• Apple MAC Networking• Apple MAC Client Management• Apple MAC System Administration• Apple MAC Security• Apple MAC Support• Apple Device Management• JAMF Pro / Casper Suite• Apple Mobile Devices• iOS Mobile Operating Systems• iOS Mobile Apps• iOS Integration• iOS Deployment• iOS Management• iOS Administration• iOS Security• iOS Support• iOS Device Management• Mobile Device Management (MDM)
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  • Insight Global
    Senior Systems Analyst (Remote) - Aha! Application Administrator Role, Digital Product Operations
    Insight Global Apr 2022 - Dec 2022
    Atlanta, Georgia, Us
    ➞ Served as the Aha! Subject Matter Expert for the Sally Beauty organization/Digital Product Operations Department demonstrating expert-level Aha! Product knowledge and exceptional technical hands-on proficiency within the Aha! Cloud SaaS Application on an every day daily basis.➞ Performed and responsible for the Product Ownership, Administration, Configuration, Monitoring, Integration, Management, Security and Support of the Aha! Cloud SaaS Application.➞ Configured, Maintained and Monitored Aha! <-> Jira integrations between new and existing Aha! Workspaces and their integrated Jira Projects. Ensured that bi-directional data communications were established and flowing between the Aha! and Jira Applications.➞ Implemented, Analyzed and Monitored Aha! Security in conjunction with the IT/Security Teams.➞ Supported the Aha! Cloud SaaS Application directly for the Digital Product Department and other cross-departmental/cross-functional Teams that leveraged Aha!. Addressed and Resolved End-User Support Inquiries/Technical Challenges.➞ Fostered positive relationships with members of the Digital Product Department to understand how their functions could benefit and be improved through the usage of Aha!.➞ Partnered with the Digital Product Management Team to advise and set Aha! Guidelines, Standards and Best Practices.➞ Recommended, Implemented and Delivered on-going Aha! Optimizations, Enhancements, Refinements, Improvements and new Streamlined Processes in order to boost User Productivity within the Aha! Tool.➞ Analyzed situations, formulated ideas, and utilized creative design skills to provide Aha! solutions for new Aha! Projects and Initiatives.➞ Created detailed and highly customized solutions such as Aha! Roadmaps, Dashboards, Whiteboards and Reports as they pertained to the Sally Beauty organization and Digital Product Department.➞ Trained, Educated and Mentored Digital Product End-Users on how to effectively use the Aha! Cloud SaaS Application.
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  • Signify Health
    Tools Ops Administrator Ii (Remote) - Cloud Saas Admin Role, Cloud Infrastructure & Operations
    Signify Health Oct 2020 - Nov 2021
    Dallas, Texas, Us
    ★ CLOUD-BASED SAAS APPLICATIONS➞ Served as a member of the Tools Operations (ToolsOps) Team responsible for the Cloud Administration, Configuration, Integration, Management and Support of over 13+ Cloud-Based SaaS Applications which included:• OpsGenie• Aha!• Miro• DocuSign• Okta• Lucidchart• Lucidspark• Mailchimp• Postman• Figma• Zip• AODocs• WalkMe• +More...➞ Performed Quarterly License Management Auditing and User Account Remediation within the OpsGenie, Aha!, Miro, DocuSign and Postman Cloud SaaS Applications as part of an on-going company-wide Tools cost-savings measure which resulted in the savings of over $50,000 for the company.➞ Established Strategic Vendor Relationships in an effort to shift over 30+ Cloud-Based SaaS Applications and In-House App Tools away from Credit Card Payments and convert them to Invoice Billing.➞ Collaborated with Site Reliability Engineering (SRE) Teams based in remote locations such as New York and Texas to drive and assist in the operationalization of the OpsGenie Cloud SaaS Application Alerting and Incident Management for critical, company-wide Applications, Services and Infrastructure.➞ Core member of the I.T. Project Team that implemented the AODocs (DMS) within the organization.➞ OpsGenie Administration & Support - Managed the OpsGenie Cloud SaaS Application in a primary role and collaborated with our key Strategic Partners while helping to reduce organizational costs around Monitoring, Alerting and Incident Management.➞ Aha! Administration & Support - Managed the Aha! Cloud SaaS Application in a primary role, provided technical support to End Users, and played a key role in driving the Adoption, Direction, Standards, Best Practices, and overall success of the Aha! Cloud SaaS Application at Signify Health.➞ Miro / DocuSign / AODocs / Okta Administration & Support - Managed the Miro, DocuSign, AODocs and Okta Cloud SaaS Applications in a primary role and provided technical support to End Users.
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  • Signify Health
    Alert Ops Engineer (Remote), Cloud Infrastructure & Operations
    Signify Health Jul 2020 - Oct 2020
    Dallas, Texas, Us
    ★ CLOUD INFRASTRUCTURE & OPERATIONS | OPERATIONAL SUPPORT | ISSUES TRACKING | MONITORING | ALERTING | INCIDENT MANAGEMENT➞ Served as a member of the Alert Operations (AlertOps) Team responsible for performing the Operational Support, Issues Tracking, Monitoring, Alerting and Incident Management of Cloud Computing Technologies, Cloud-Hosted & In-House Server Infrastructure and Cloud-Based SaaS Applications across the organization.➞ Experienced and knowledgeable in the usage of Issues Tracking, Monitoring, Alerting and Incident Management Software such as JIRA, JIRA Service Desk (JSD), OpsGenie, New Relic, AlertLogic, Sumo, etc., all of which were leveraged as part of my day-to-day responsibilities.➞ Performed the configuration of OpsGenie Cloud SaaS Application Alert Rules, Alert Policies and Heartbeat Monitoring in direct support of Business Critical Applications, Services and Server Infrastructure.➞ Developed JIRA Automation Workflows to perform the auto-assignment, auto-escalation and auto-closure of the AlertOps Team JIRA Tickets that were generated and received from various alerting sources such as OpsGenie, New Relic, etc.➞ OpsGenie Cloud SaaS Migration Project: Facilitated and Managed the OpsGenie Cloud SaaS Migration Project, which successfully migrated and consolidated the (2) separate Signify Health OpsGenie Cloud SaaS Account Instances into (1) single OpsGenie Cloud SaaS Environment. The effort was completed as part of a company Cloud Tools consolidation and cost-savings initiative which resulted in approx. $10,000 in annual savings for the organization.➞ Worked as part of a cross-departmental Development Operations Engineering (DevOps) Team which collaborated, developed solutions and delivered results while working within the boundaries of an Agile / SCRUM Framework & Methodology.
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  • Ups
    Senior Systems Analyst - Infrastructure Design Engineer Role
    Ups Jan 2018 - Mar 2020
    Atlanta, Ga, Us
    ★ x86 & x64 CLIENT/SERVER TECHNOLOGIES | I.T. INFRASTRUCTURE | MULTI-VENDOR HARDWARE PLATFORMS➞ 2+ years of Client/Server experience working with x86 & x64 Client/Server Technologies, I.T. Infrastructure, and Multi-vendor Hardware Platforms including: MICROSOFT, HPE, HP, DELL, LENOVO, INTEL and more.➞ Scope of Technologies included but not limited to: • MICROSOFT Windows Desktop Operating Systems (7, 10)• MICROSOFT Windows Server Operating Systems (2008, 2012, 2016, 2019)• HPE ProLiant Servers (GEN8, GEN9, GEN10)• HPE Software, Toolsets and Technologies (OneView, iLO, SMH, HP SPP, etc.)• HP, DELL, LENOVO Client Hardware (Desktops/Laptops)• INTEL vPro• Client/Server Hardware Security• VMWARE Virtualization• +Much more...➞ Performed the Research, Design, Development, Analysis, Exploration, Discovery, Evaluation, Testing, Certification, Installation, Configuration, Integration, Deployment, Operational Maintenance, Security Protection, Remediation, Recovery, Documentation and Support of x86 & x64 Client/Server Technologies, I.T. Infrastructure, and Multi-vendor Hardware Platforms in direct relation to UPS Systems and the UPS Infrastructure Environment.➞ Designed, Developed, Evaluated and Tested new x86 & x64 Client/Server Hardware, Firmware, BIOS, Drivers, Patches and Software Packages for HPE/HP, DELL, LENOVO Clients/Servers running Windows 7, 10, Windows Server 2008, 2012, 2016, 2019 and VMware ESXi.➞ Responsible for Identifying, Recommending and Implementing x86 & x64 Client/Server Technologies and Solutions to improve the Reliability, Efficiency, Manageability, Availability, Stability, Security and Supportability of UPS Systems and the UPS Infrastructure Environment.➞ HPE OneView: Architected, Implemented, Managed and Supported the HPE OneView Infrastructure Environment at UPS which encompasses all aspects of the day-to-day monitoring and management of HPE Data Center Server Infrastructure within the UPS Enterprise.
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  • Ups
    Senior Systems Analyst - I.T. Project Manager Role
    Ups Mar 2019 - Aug 2019
    Atlanta, Ga, Us
    ★ HP SPP 2019 FIRMWARE DEPLOYMENT PROJECT➞ Acted as the I.T. Project Manager for the formal UPS I.T. Project: HP SPP 2019 Firmware Deployment on HPE ProLiant x86 GEN9 / GEN10 Servers running Windows Server 2012 / 2016.➞ Played a dual-role for the I.T. Project by simultaneously serving as both the I.T. Project Manager and technical hands-on Senior Systems Analyst within the Project Team.➞ Managed a Core / Agile Project Team of 7 Technical FTEs. Drove and provided Direction for the overall project.➞ Project Management Duties included but not limited to: • Project Kickoff Meeting• Project Charter• Project Presentation• Project Planning• Budgeting• Leading Team Discussions on Lessons Learned from previous years deployments• Brain-storming of Process Improvement Ideas and Thoughts• Weekly Project Review Meetings• Daily Checkpoint Meetings• Project Status & Reporting (Verbal/Written)• Auditing• Change Records• +Many more...➞ Technical Hands-on Efforts included: • Research• Design• Testing• Certification• Problem Identification/Resolution• System Validation• Troubleshooting• Remediation➞ Recommended, Implemented and Configured a new, ground-up, permanent, reusable HPE GEN9 / GEN10 SQL Cluster Server Test Environment connected to Shared External Disk Storage in a Lab Environment for the purposes of performing Ansible Automation Testing with the HP SPP 2019 Firmware on SQL Cluster Servers.➞ Collaborated with the UPS Enterprise Innovation Team & UPS Distributed Database Team to Drive the Design, Development, Testing and Implementation of Ansible Orchestration Automation as a process improvement solution to automate the HP SPP 2019 Firmware Deployment on SQL Cluster Servers. ➞ Served as a major key stakeholder for the I.T. Project whose efforts led to the holistic success and timely completion of the HP SPP 2019 Firmware Deployment on all 2500+ targeted HPE ProLiant GEN9 / GEN10 Servers within the same calendar year.
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  • Ups
    Senior Systems Analyst - Apple Macintosh Specialist Role
    Ups Jan 2007 - Dec 2018
    Atlanta, Ga, Us
    ★ APPLE MAC COMPUTERS | MAC OS➞ 12+ years of in-depth knowledge, advanced expertise, hands-on skills and full-time working experience with Apple Macintosh MAC Computers, MAC OS Operating Systems and MAC Software deployed within a large-scale, Microsoft Windows Active Directory Enterprise Environment.➞ 12+ years as an Apple Technology Subject Matter Expert (SME) and trusted single-point-of-contact advisor for the MAC Computer Platform within the organization.➞ 12+ years of MAC Computer experience responsible for Managing, Leading, Performing and Supporting all technical system aspects of the MAC Computer Platform within the organization.➞ MAC OS Enterprise Platform: Served as the Apple Macintosh Systems Engineer for UPS who performed all technical system aspects to Develop and Transform the Apple Macintosh MAC OS Operating System Platform into a fully Viable, Compatible, Stable, Functional, Integrated, Managed and Secure Enterprise Business Productivity Platform at UPS.➞ 12+ years of MAC Integration experience with Microsoft Technologies including Windows Active Directory, 802.1x Wi-Fi Authentication, Microsoft Outlook/Exchange, Microsoft Communicator/Lync, Microsoft SharePoint, and more.➞ JAMF Apple Device Management: Architected, Implemented, Managed and Supported the JAMF Apple Device Management Infrastructure which allowed for the centralized and successful Client Management of 150+ Apple Macintosh MAC Computers within the UPS Enterprise.➞ 8+ years of JAMF Systems Administrator experience performing the MAC Deployment and MAC Client Management of a 150+ MAC Computer Environment within the Enterprise.➞ 8+ years of JAMF experience performing the MAC Patch Management, MAC Security Management, MAC Security Hardening, MAC Software Packaging/Deployment, MAC Scripting, MAC Policy Creation and the Automation of Workflows.➞ 12+ years of MAC Support experience delivering expert-level troubleshooting/solutions for MAC End Users within the UPS Enterprise.
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  • Ups
    Senior Systems Analyst - Mobile Device Platform Administrator Role
    Ups May 2010 - Dec 2017
    Atlanta, Ga, Us
    ★ MOBILE TECHNOLOGIES - APPLE iOS | ANDROID | IPAD➞ 4+ years of Mobile Device experience performing the iOS/ANDROID Deployment and iOS/ANDROID Management of APPLE Mobile Devices and ANDROID Mobile Devices using the JAMF & MobileIron Mobile Device Management (MDM) Platforms.➞ APPLE IPAD Enterprise Adoption: Core member of the I.T. Team that successfully Managed and Performed the initial Evaluation, Testing, Certification, Network Integration and UPS Enterprise-wide Business Productivity Adoption of the APPLE IPAD Tablet Device, iOS Mobile Operating System and iOS Mobile Apps.➞ APPLE IPAD Conferencing Solution: Core member of the I.T. Team that Developed and Implemented the APPLE IPAD Conferencing/Presentation solution which allowed for 27+ APPLE IPAD Tablet Devices to be utilized for delivering and viewing business presentations in real-time over isolated, secure wireless infrastructure during the UPS Company Quarterly Board of Directors Meetings and Management Committee Meetings.➞ Apple Device Enrollment Program (DEP) for the UPS Airline: Implemented the Apple Device Enrollment Program (DEP) and additional Mobile Process Flows for UPS which allowed the UPS Airline to simplify and seamlessly replace & deploy approx. 3,000 EOSL APPLE IPAD Tablet Devices within the UPS organization.
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  • Ups
    Senior Systems Analyst - Linux Systems Engineer Role
    Ups Jan 2007 - Dec 2013
    Atlanta, Ga, Us
    ➞ 7+ years of RED HAT LINUX Operating System experience (RHEL3 - RHEL7), RED HAT LINUX Cluster, EMC SAN/NAS Storage and Fiber Channel Card configuration and connectivity.• Designed, Developed, Evaluated, Tested, Certified and Implemented RED HAT LINUX OS and Third-party Platform Software Products.• Installed, Configured, Managed, Maintained and Supported RED HAT LINUX and VMware ESX Servers.• Created Linux Virtual Machines using VMware Virtual Center.• Performed P2V and V2P Server Cloning for various UPS Application initiatives.• Remotely Administered Linux Servers using SSH and Telnet.• Configured DHCP, DNS, NFS, FTP, SFTP, SSH, Apache Web Server, Samba and Security Management Services.• Managed and Installed Linux Patches, Kernel Updates, OS/Firmware Upgrades and Software Packages leveraging tools such as RPM and YUM Package Management.• Developed Scripts, Performed System Configuration, System Maintenance and Performance Tuning.• Created and Managed Disks/File Systems using LVM.• Collaborated with UPS Network, Security, Storage, Database and Application Teams to Install and Configure new Linux Servers within the UPS Environment.• Monitored System Performance and leveraged various tools to Monitor System Health such as Nagios and Splunk.• Monitored Network Communications.• Monitored System Logs for important messages, errors, warnings, hardware failures, etc.• Hardened Linux System Security.• Identified, Resolved, Documented and Communicated Linux System problems.• Provided Web Server Support (Apache Tomcat, IIS and WebSphere).• Provided day-to-day Technical Support and Guidance for UPS TEST/PROD Linux Server Environments.➞ STORIX: Architected, Implemented, Managed and Supported the STORIX Enterprise LINUX Server Backup & Recovery Solution (SBAdmin) which allowed for the bare-metal RED HAT LINUX OS System Backup & Recovery of over 2000+ Enterprise LINUX Servers that reside in multiple geographic location UPS Data Centers.
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  • Ups
    Systems Analyst - I.T. Project Coordinator Role
    Ups Jan 2003 - Dec 2006
    Atlanta, Ga, Us
    ➞ 4+ years of UPS I.T. Project Management experience working as a (PMO) I.T. Project Coordinator responsible for Managing and Driving both small-scale and large-scale, multi-million dollar I.T. Projects within the UPS Enterprise.➞ I.T. Projects Managed encompassed but not limited to: • UNIX Patch Coordination and Deployments for all HP-UX and SUN SOLARIS UNIX Servers. • External Storage DASD Migrations for various large-scale UPS Applications. • UPS Application-driven initiatives such as the Installation and Configuration of New UNIX Server Hardware Infrastructure into a UPS Data Center Environment. • UNIX Server Hardware Cross-Platform Migrations moving from antiquated, obsolete UNIX Hardware to New LINUX Server Hardware Infrastructure.➞ Demonstrated an innate ability to combine an I.T. Technology-centric background with strong Project Management, Leadership and Oral/Written Communication skills necessary to Manage complex UPS I.T. Projects and Drive technology advancements forward within the UPS Enterprise.➞ Leveraged strong Problem-solving, Decision-making and Influential skills to Identify and Recommend practical, common sense solutions to complex technical challenges that were discovered throughout the course of each UPS I.T. Project Managed.➞ Worked cross-functionally with UPS Application Development Teams and UPS Internet Systems Teams to successfully plan, coordinate and create the patch deployment schedules for the patching of over 500+ HP-UX and SUN SOLARIS UNIX Servers, all of which resided within the UPS Data Center Environment.➞ Partnered with the UPS Storage Team to plan, coordinate and assist with the External Storage DASD Migrations for large-scale UPS Applications such as Data Warehouse, Infolib, Financial Data Mart, General Ledger, etc.➞ Coordinated and Managed over 50+ UPS Application-driven initiatives such as the Installation and Configuration of New UNIX / LINUX Server Hardware Infrastructure into a UPS Data Center Environment.
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  • Ups
    Systems Analyst - Unix Systems Administrator Role
    Ups Dec 2000 - Dec 2002
    Atlanta, Ga, Us
    ★ UNIX SYSTEMS➞ 2+ years of UNIX Systems Analyst experience working as a UNIX Systems Administrator.➞ 2+ years of experience performing the Analysis, Evaluation, Testing, Installation, Configuration, Deployment, System Administration, Maintenance, Monitoring, Performance Tuning, Capacity Planning, Patching, Upgrades and Support of Enterprise HP-UX UNIX Servers and associated HP-UX UNIX Platform Software Products and Technologies.➞ 2+ years of experience with TCP/IP, DHCP, DNS, NIS/NIS+, NFS and LDAP networking protocols.➞ 2+ years of experience with EMC SAN/NAS Storage and Fiber Channel Card configuration and connectivity.➞ UNIX SysAdmin for UPS Applications: Served as the HP-UX UNIX Systems Administrator responsible for the Management, Administration, Maintenance and Support of the UNIX Server Infrastructure Environments for multiple business critical, high-visibility UPS Applications.
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  • Ups
    Senior Help Desk Support Technician
    Ups Sep 1997 - Nov 2000
    Atlanta, Ga, Us
    ➞ 3+ years of Internal Customer Support (ICS) Help Desk experience providing Phone and Desktop technical assistance to Internal Customers in support of UPS Corporate Hardware, Software and Application Systems.➞ Ensured that problems were resolved or escalated in a timely manner while maintaining a high-degree of customer service and satisfaction.➞ Founding, Senior-level member of the Electronic Communications (ECOMM) Help Desk, which was established to provide Email Client configuration and Intranet Web Application support assistance to Internal End Users.➞ Trained, Educated and Mentored Level 1 (ECOMM) Help Desk Support Technicians on the Microsoft Outlook Email Client configuration process for Microsoft Exchange Email Users, as well as provided guidance and assistance in the troubleshooting of Email-related issues.
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  • Chubb Computer Services
    Information Technology Consultant
    Chubb Computer Services Jan 1997 - Sep 1997
    Us
    ➞ Performed the Evaluation, Testing, Installation, Configuration, Maintenance and Support of PC Desktops & Laptops, Peripherals, Operating Systems and Applications.➞ Provided technical assistance, problem resolution and informal training to End Users.
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Cliff Allen Skills

Information Technology Systems Analyst Apple Certified Integration Digital Imaging

Cliff Allen Education Details

  • The Chubb Institute
    The Chubb Institute
    Information Technology
  • Bergen Community College
    Bergen Community College
    Computer Science & Information Technology

Frequently Asked Questions about Cliff Allen

What company does Cliff Allen work for?

Cliff Allen works for Unpuzzled Solutions

What is Cliff Allen's role at the current company?

Cliff Allen's current role is IT CONSULTANT and SENIOR SYSTEMS ANALYST.

What is Cliff Allen's email address?

Cliff Allen's email address is cl****@****ail.com

What is Cliff Allen's direct phone number?

Cliff Allen's direct phone number is (800) 742*****

What schools did Cliff Allen attend?

Cliff Allen attended The Chubb Institute, Bergen Community College.

What skills is Cliff Allen known for?

Cliff Allen has skills like Information Technology, Systems Analyst, Apple Certified, Integration, Digital Imaging.

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