Cliff Mcdonald Email & Phone Number

Pittsburgh, Pennsylvania, Us

Engage 19 offices (14 GP Dental Offices & 5 Specialty offices) in Central Ohio (Columbus/Dayton/Cleveland) Ensuring excellence in patient service, provider support, & operational controls. Providing leadership and guidance to office teams, building strong and productive partnerships with all providers, ensuring all office & providers have what they need to operate at their best.  Central Ohio is largest region in the company with 3rd highest Cash EBITDA, driving positive increase in EBITDA earnings Year over Year.  Leading Expansion in offices taking the COH regional average operating hours from a starting point of 33hr weekly to 43 hours weekly, through effective planning, staffing, & change management. Expanding Access to Care in offices by opening up additional appointment opportunities for evenings, & weekends. Selected to lead & be part of multiple project Workstreams focused to enhance patient care, company operations, company communications, & company retention. Project Lead for Company Telephony Vendor upgrade to enhance NADG's Patient Service Center. Selected as companies Operational Project Lead for Project 23, leading Execution & adoption of Technology & Digital workflow in offices, CBCT/Intra Oral Scanners/3D Printers/OverJet Dental AI  Selected to create & host several training call for all Regional Operational Leaders in the entire company, on how to effectively create granular level action plans that will effectively drive change & results in offices, along with taking Regional Directors through Strength Finders training. Successfully Increased Central OH Co-pay Collection rate from 75% to 90%  Work with teams on effective operational routines for appointment confirmation procedures & intentionally developing soft skills verbiage to directly reduce No-Show rate.  Develop team behaviors from front to back to help with increasing Patient Experience, Case Acceptance, & Compliance through training & follow up on CareCycle.

Pittsburgh, Pennsylvania, Us

North American Dental Group (NADG) is a dental services organization headquartered in Pittsburgh, PA. The company was founded in 2008 driven by a mission to offer best-in-class dental care to every patient at every visit. We achieve our mission by providing non-clinical administrative services to more than 250 affiliated dental practices across 15 states. Our clinical decisions are made by the Professional Dental Alliance (PDA), a group of affiliated dentists who collaborate to advance patient care based on a unique data and outcome-driven approach.

Tempe, Az, Us

District Manager for Harvest Inc. Hire, coach, and direct top-tier team to propel sales growth and brand visibility, across a multi state Territory that covers OH, MI, PA, MD & ND. Forming strong relationships with state regulators. Proactively ensuring locations are in compliance with all state regulations in a heavily regulated industry. Increasing profitability & reducing risk through creating well written state specific SOP’s that lead to operational excellence and regulatory compliance. Engage with store teams to drive sales through education, & well merchandised stores. Focus on the continued education of all Dispensary Employees, educating our patients, & educating stakeholder.

Secaucus, New Jersey, Us

District Manager for Crazy 8, division of Gymboree Group.Hire, coach, and direct top-tier team to propel sales growth and brand visibility, across a district of 28 stores covering OH, MI, PA, IN, IL, KY, & WV. Create and deliver highly engaging training to educate peers, leaders & associates on company values, new systems, sales tools/techniques, and best practices. Drive operational & merchandising strategies across the company, region, & district by creating strategic training plans & using new technology to deliver top results..* Gymboree Group’s 2017 Q3 District Manager of the Quarter Once a Quarter, Regional Leaders select, in partnership with Human Resources, a District Managers to be recognized based on business performance & leadership.* Gymboree Group 4 time nominee & 2 time Award Winning District Manager: Winner of “Driven for Results Award” & Winner of “Engages & Inspires Award”* Gymboree Corporation DM Council Member 2015- Present (Technology Task Force)- One of 6 DM’s selected from across all 3 brands. Focus on Designing, Testing & Piloting New Technology. Participate on weekly Conference call with corporate directors to deliver field feedback and ideas for design & enhancement.* Created Daily Email Quizzes that drove a 71% increase in Regional wide usage of the IX Opera Dashboard ApplicationDashboard application is used by all stores & shows store KPI’s past and real time.* 2016 Drove 3rd highest conversion in the company, out of 28 Districts in Crazy 8- by coaching proper merchandise movement, effective scheduling & coaching associates on company selling behaviors in 16 stores.* Created a strategic merchandising Document that gave stores direction on, product & marketing placements, product & marketing prioritizations, and product movement to drive results for the weekend business. The Document was sent to all Districts in the Region and led to 6% lift in regional UPT.

San Francisco, Ca, Us

Maximize profitability and productivity by generating smart business strategies. Lead, train, and motivate 5 direct reports, 10 managers, and 70 associates to peak performance levels through talent development, succession planning, and performance management. Recruit, hire, and develop top talent at all store levels. Expertly manage P&L, staff schedules, and shortage audits. Deliver quartlerly check-ins and ensure full regulatory compliance. Conduct visual walk-throughs and weekly management meetings. * On track to achieve $7 million in annual sales with a 7.7% increase in comparable store sales for 2015. Brought annual sales from $6.2 million to $6.5 million from 2013 to 2014, while increasing sales compensation from -6.4% to 4.8%.* Boosted sales-over-traffic (SOT) by 6.5+% and customer experience survey (CES) scores 5+% from 2013 to 2014. Market average SOT was only 3.5%.* Decreased shrink by .36% and significantly reduced theft by increasing associate loss prevention knowledge, conducting store compliance audits, and implementing the Sales and Service Leader Program.* Achieved remarkable increases in sales, profitability, and units-per-sale through strategic merchandise display, placement, prioritization, and movement.* Consistently ranked top in the market for orders. Played key role in roll-out of OmniChannel ordering system; marketed launch, drove in-store online ordering, and provided in-depth training.* Led location resulting in recognition as the market’s 2015 Best In Class Store for maintaining the highest visual standards.* Increased gross margins by 5.5 points by delivering thorough leadership training and enhancing accountability levels. Coached managers and associates on best practices in merchandising, sales, and customer service. * Drove community involvement by leading the Boys and Girls Club’s summer games program. Run The Race Club Brian Muha Foundation and teach interview skills to underprivileged youth as a volunteer.

New York, Us

Hired, coached, and directed top-tier team of 32 managers and associates to propel sales growth and brand visibility across the district. Delivered highly engaging training sessions and workshops; educated associates on company values, systems, sales tools/techniques, and best practices. Ensured full adherence to the brand’s merchandising standards and marketing plans. Drove operational and merchandising strategies across the district by leading regional quarterly meetings and weekly conference calls with all eight stores. Inspected schedules, conducted quarterly audits in all stores, and flawlessly executed inventory evaluations. Skillfully handled sensitive interviews and interrogations while investigating internal thefts.* Achieved $16 million in total sales while managing region’s 2nd largest district; consistently exceeded ambitious sales goals.* Increased conversion rates from 17% to 24% at Polaris location by coaching associates on organic selling behaviors.* Maximized profits by reducing shrink, negotiating salary/payroll, and carefully controlling inventory levels based on consumer demand and assortment performance.* Boosted sales in each location by showing staff the most effective organic selling and merchandising techniques to spur customer engagement and conversion increases.* Spearheaded three store remodels and grand opening weekends. Developed exciting floorsets and visual displays, and completed walkthroughs with stakeholders.* Hosted Bethany Mota visit, which broke company record for largest event turnout and number of autographs signed.* Successfully rolled out new technologies across the stores, including interactive tech features such as personal music players, marketing TV screens, and OmniChannel devices.* Optimized accountability across the district by working closely with each store manager on a weekly basis. Showed managers how to leverage social networking to attract/hire better performers.

New York, Us

Drove sales of $7 million store boasting the highest sales volume in the Midwest Region. Optimized merchandise levels and increased conversion through customer engagement. Consistently met/exceeded sales goals by making sound hiring decisions and training staff to propel store growth. Directed six assistant managers, seven specialists, and 70 associates. Developed and implemented seasonal strategies; led execution of pre-planned floorsets, visual displays, and marketing communications.* Boosted Secret Shop scores by driving culture of customer service excellence, and increased dollar-per-sale averages through strategic merchandising.* Dramatically increased in-store foot traffic through strategic marketing with Theatres at Mall of America and leveraging events within the mall.* Built pipeline of experienced managers; hired associates based on their qualifications for future promotions and utilized succession planning to motivate performance excellence.* Led promotion of eight specialists into Manager positions across the district in just one year.* Among top 25 performing managers chosen to complete year-long training program, which covered strategic planning, interviewing, human resources, labor/succession planning, conflict resolution, and leadership.

New York, Us

Ps from Aeropostale- Mall of America Identified and capitalized on opportunities to improve procedures, equipment/automation, employee training, and sales generation for store offering trend-right merchandise for young girls and boys. Guided new store opening from initial construction phase; staffed the store with highly qualified/productive personnel.* Led store to rank #1 in total sales volume region-wide, #1 in units-/sales-per-transaction, and #3 in secret shopper survey results, achieving 94% secret shopper satisfaction scores.* Brought store to be #1 in loss prevention, reducing annual shrink to 0.35%.* Received Partners in Profit (PIP) Award based on sales growth, payroll control, and shrinkage reduction.* Successfully introduced company’s conversion counters, and instructed staff on how improve sales conversions and customer engagement.* Won 2010 values contest, at both district and regional levels, for producing “Cooking with Values” video developed to celebrate the company’s values.* Selected for Store Manager Specialist Certification Program which provided ability to conduct training workshops.* Earned certification in Dayforce scheduling system and trained other store managers on its use. Troubleshot system issues.* Recognized as #1 for Black Friday sales increase in 2011; maintained 12-year history of growing Black Friday sales volume year-over-year.

New York, Us

Directed the highest volume store in District 126, which consistently held top 10 ranking in the region. Maximized sales by leveraging corporate marketing strategies, visual presentations, and selling techniques. Anticipated staffing needs and proactively hired qualified personnel. Developed employees to support career growth; spurred internal promotions. * Invented name for Aeropostale’s 3rd girl’s fragrance, “Hailey.”* Placed among top 10 sales comp regional winners for three consecutive years.* Consistently met payroll expectations and shrink goals while ensuring 100% compliance to all corporate guidelines/regulations.