Cliff Biram Iii
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Cliff Biram Iii Email & Phone Number

Providing Operational Support in Order To Deliver Superior Service at Mediant
Location: Raleigh, North Carolina, United States 6 work roles 1 school
1 work email found @mediantinc.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email c****@mediantinc.com
LinkedIn Profile matched
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Current company
Mediant
Role
Providing Operational Support in Order To Deliver Superior Service
Location
Raleigh, North Carolina, United States
Company size
167 employees

Who is Cliff Biram Iii? Overview

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Quick answer

Cliff Biram Iii is listed as Providing Operational Support in Order To Deliver Superior Service at Mediant, a company with 167 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at mediantinc.com and a matched LinkedIn profile for Cliff Biram Iii.

Cliff Biram Iii previously worked as Operations Specialist at Mediant and Director of Helpdesk at Ease Learning. Cliff Biram Iii holds Bachelor Of Arts (B.A.), Telecommunications, Media Arts from Michigan State University.

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Email format at Mediant

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*@mediantinc.com
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AeroLeads found 1 current-domain work email signal for Cliff Biram Iii. Compare company email patterns before reaching out.

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Profile bio

About Cliff Biram Iii

★ CLIENT SERVICE AND HELPDESK OPERATIONS LEADER: 9+ years of experience leading teams to maximize profits in helpdesk support center settings servicing for-profit and non-profit clients. ★▶ WHAT I BRING TO THE TABLE:I lead remote end-user helpdesk operations while prioritizing honest, straightforward client communication to build trust and deliver on promises. I develop and implement scalable protocols, optimize quality assurance, and work to improve operations by maximizing use of IT tools (Active Directory, MS Office, Windows, HubSpot CRM, Zendesk Ticketing System, HTML). By working relentlessly to deliver top-notch client service, I am able to ensure profitability and maximize contract renewal rates.▶ CLIENT MANAGEMENT STRENGTHS: ✓ Ensure timely communication while addressing requests and serving as client resource. ✓ Build client relationships while monitoring for industry changes and new requirements. ✓ Minimize disruptions to user experience during ticketing system and process migration. ✓ Analyze and report on helpdesk activities while applying appropriate price increases. ✓ Lead prospective client meetings and ensure profitability of renewing client contracts.▶ QUALITY ASSURANCE STRENGTHS: ✓ Offer detailed and consistent interaction reviews via new, scalable QA sampling process.✓ Correct workflow issues, conduct surveys, and make recommendations to avoid problems.✓ Create custom support centers and optimize agent interactions to meet client expectations.✓ Establish customer service protocols and facilitate QA, rubrics, and product selection.✓ Make decisions to identify and implement new tools, software, and procedures. ✓ Collaborate across departments to analyze costs, strategize growth, and assess risk.▶ MY SPECIALTIES:★ Customer Relations ★ Account Management ★ Process Improvement ★ System Administration ★ Client Onboarding ★ Agent Performance ★ Complaint Resolution ★ Employee Training ★ Product Implementation ★ Resource Utilization ★ Reporting & Analytics ★ Team Leadership ★ Client Acquisition ★ Customer Service ★ End-User Satisfaction ★I look forward to expanding my network and exploring new leadership opportunities. Please reach out here on LinkedIn or at cliffbiram@gmail.com.

Listed skills include Video, Videography, Editing, Camera, and 16 others.

Current workplace

Cliff Biram Iii's current company

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Mediant
Mediant
Providing Operational Support in Order To Deliver Superior Service
new york, new york, united states
Website
mediantinc.com
Employees
167
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6 roles · 23 years

Cliff Biram Iii work experience

A career timeline built from the work history available for this profile.

Operations Specialist

Current
Mediant

Cary, North Carolina, United States

Provide operational support for Mediant Communications Inc.

Feb 2022 - Present

Director Of Helpdesk

Ease Learning

Derry, New Hampshire, United States

I was promoted to this leadership role to lead secure, remote operations of end-user helpdesk for 40+ corporate/university/non-profit/for-profit Learning Management Systems clients to help boost student retention and learner satisfaction. I developed and implemented scalable protocols and procedures for a team of 7 agents to provide authentic customer.

Jan 2014 - Apr 2021

Quality Assurance Specialist

Ease Learning

Derry, New Hampshire, United States

I was recruited to review agent interactions (email/chat/phone) and provide feedback and training to 7 agents supporting client learning management tools. I worked to optimize client service by offering various support channels and developing rubrics to streamline agent expectations, requirements, and measurements. **Selected Achievements**✓ Maintained.

Jan 2012 - Jan 2014

Principal, Videographer, Editor, Post Production

Cliff Biram Productions (Cb3 Productions Llc)

Tampa/St. Petersburg, Florida Area

Offered video production, editing, and sound recording services to variety of clients, including legal settings. Worked with technical equipment and IT solutions to deliver dynamic products according to client specifications. ✓ Technology: Adobe Photoshop/Premiere Pro/Soundbooth / Apple Final Cut Pro / Audio Sound Boards / Avid Express / SLR and DSLR Still.

Jan 2011 - Dec 2017

Legal Videographer

Esquire Solutions

Tampa/St. Petersburg, Florida Area

Provided videography service to clients including billing, customer support, and data entry. Maintained professionalism while expertly navigating contentious environments and performing in high-pressure situations.

Sep 2004 - Apr 2010

It Contractor

United States Postal Service

Tampa/St. Petersburg, Florida Area

IT Contractor for the Suncoast district for USPS. Installed and supported computer and communications equipment in offices throughout the Suncoast district.

2003 - 2004 ~1 yr
Team & coworkers

Colleagues at Mediant

Other employees you can reach at mediantinc.com. View company contacts for 167 employees →

BT Brianna Tate Brianna Tate Colleague at MediantChapel Hill, North Carolina, United States, United States View → MB Michael B. Michael B. Colleague at MediantChapel Hill, North Carolina, United States, United States View → RP Robert Prince Robert Prince Colleague at MediantFuquay-Varina, North Carolina, United States, United States View → DR Damien Rodriguez Damien Rodriguez Colleague at MediantRaleigh, North Carolina, United States, United States View → DG Dennis Gundry, Mcom, Mdc Dennis Gundry, Mcom, Mdc Colleague at MediantSaddle Brook, New Jersey, United States, United States View → AS Ana Serrano Ana Serrano Colleague at MediantRaleigh-Durham-Chapel Hill Area, United States View → CM Christopher Miller Christopher Miller Colleague at MediantNew York City Metropolitan Area, United States View → BR B. Rose B. Rose Colleague at MediantGarner, North Carolina, United States, United States View → JB John Baker John Baker Colleague at MediantAlbany, New York Metropolitan Area, United States View → YK Yvonne Kane Yvonne Kane Colleague at MediantStaten Island, New York, United States, United States View →
1 education record

Cliff Biram Iii education

FAQ

Frequently asked questions about Cliff Biram Iii

Quick answers generated from the profile data available on this page.

What company does Cliff Biram Iii work for?

Cliff Biram Iii works for Mediant.

What is Cliff Biram Iii's role at Mediant?

Cliff Biram Iii is listed as Providing Operational Support in Order To Deliver Superior Service at Mediant.

What is Cliff Biram Iii's email address?

AeroLeads has found 1 work email signal at @mediantinc.com for Cliff Biram Iii at Mediant.

Where is Cliff Biram Iii based?

Cliff Biram Iii is based in Raleigh, North Carolina, United States while working with Mediant.

What companies has Cliff Biram Iii worked for?

Cliff Biram Iii has worked for Mediant, Ease Learning, Cliff Biram Productions (Cb3 Productions Llc), Esquire Solutions, and United States Postal Service.

Who are Cliff Biram Iii's colleagues at Mediant?

Cliff Biram Iii's colleagues at Mediant include Brianna Tate, Michael B., Robert Prince, Damien Rodriguez, and Dennis Gundry, Mcom, Mdc.

How can I contact Cliff Biram Iii?

You can use AeroLeads to view verified contact signals for Cliff Biram Iii at Mediant, including work email, phone, and LinkedIn data when available.

What schools did Cliff Biram Iii attend?

Cliff Biram Iii holds Bachelor Of Arts (B.A.), Telecommunications, Media Arts from Michigan State University.

What skills is Cliff Biram Iii known for?

Cliff Biram Iii is listed with skills including Video, Videography, Editing, Camera, Video Editing, Interviews, Video Production, and Management.

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