* Lead, manage, mentor and coach high-performance on-shore and off-shore teams - including software developers, QA analysts, Scrum Masters, and second-level support * Provide stretch goals and frequent performance feedback for team * Promote, manage, develop, and monitor software development, QA, and support best practices and procedures * Manage and communicate the product roadmap, backlog, and release train, ensuring releases meet strategic enterprise goals * Facilitate communication, engagement and understanding between all levels of the organization ensuring requirements and development represent the interests of the company and all stakeholders * Provide product ownership, architecture, design, and technology direction for software portfolio * Recommend and implement agile processes improving team production, delivery times and customer satisfaction * Manage all aspects of department including budgeting and resource planning

Provide product ownership, product management, architecture, subject matter expertise and industry leadership for the ACORD Reference Architecture (a set of insurance-specific models representing best practices in the industry). Responsible for increasing and encouraging adoption. Collaborate with major insurers and vendors to provide product direction, support, training, andconsulting services. Manage the product roadmap, backlog and release train. Lead selection, development and enhancement of software tooling used in the governance and maintenance of ACORD standards and the Reference Architecture.Key accomplishments: Consulted major insurance companies across the globe providing training and implementation of the Reference Architecture in many successful projects. Architected and led development of new, integrated environment; enabling an agile approach to standards development, publication and issues tracking. Worked with industry to develop and enhance a new insurance product modelling technique. Architected meta-model and engineered tooling to support development of Reference Architecture models.

Program and product direction, development and leadership. Provide leadership and direction for standards setting in the insurance industry. Work with a Steering Committee of insurance company executives to ensure that program direction meets industry needs. Lead multiple, concurrent projects while adhering to strict semi-annual release schedules. Lead project teams consisting of direct reports, cross-department staff and participants from a broad cross-section of the insurance industry. Responsible for driving adoption and implementation of messaging standards for B2B services, forms and processes. Provide member-customer relationship, training and technical support. Responsible for technical architecture of program including XML, SOAP, WSDL, web services and related messaging technologies and software tools.Key accomplishments: Development and pilot of ACORD’s first reference architecture. Developed video and on-site training programs. Designed and led development of fully automated standards publication process.

Provide department, personnel, project management and product ownership. Work to develop a team around clear re sponsibilities, accountability, trust, open communication and recognition. Responsible for content and development of agent web portal, agent software design and agent training. Recommend and manage utilization of commercial application acquisition and vendor relationship management, including purchasing, budgeting, requirements analysis, bug tracking, work prioritization and issue resolution. Provide team leadership including motivation, performance reviews, team building, interviewing, hiring, personneldevelopment and problem resolution. Responsible for refocusing the staff on new objectives and building a team mentality.Key accomplishments: Acted as agent of change to address non-performing team and performance issues. Implemented Request for Change and maintenance process, improving stakeholder satisfaction in releases.

Reporting to the Chief Enterprise Officer, responsible for technical partnerships, business development, requirement management, RFP management, product direction, brand development, new product direction, technical interfaces, standards adoption and management. Accompanied sales teams to represent technical architecture and direction product. Key accomplishments: Designed, marketed and established funding of development of a new product that opened a new market and customer base for the company. Designed and led development of the company’s first mobile-accessible product.

Drive product development of desktop software for independent agent market. Lead all aspects of complex, commercial-quality desktop software and web development including design, programming, quality assurance, support, training, packaging, and architecture. Mentor and lead teams in design, architecture and development best practices.Experience: Department/Project Management • Leadership • Team Building • Application/Solution Architecture • Quality Assurance • UML • DSL Development • Web Design • C/C++ Coding • Series 6 Certified