Cliff Taylor Email & Phone Number

Sydney, Nsw, Au

Provide oversight and coordination across a broad and complex portfolio to ensure delivery aligns to business and organisation priorities, targets and outcomes

Established the Multi Modal Program and oversaw the implementation of initiatives

Established and oversaw the Program Management of the recovery efforts for the 2021/22 Floods

Implemented the Transport for NSW COVID safe policy

Sydney, Australia

Lead the merger of the RMS and Transport for NSW Enablement Program

Sydney, New South Wales, Australia

As the Executive Officer Planning and Performance, I coordinated Divisional planning and performance reporting and undertook projects supporting the Executive Director to ensure achievement of the Division’s goals and objectives.

Campbelltown

•Develop organisational strategic and operational planning documents within the related legislation.•Develop and implement a model for monitoring and reporting on organisational implementation of strategic plans.•Develop and implement a set of performance indicators and reporting framework across all aspects of service delivery and business functions for the Delivery Program, Divisional and Section Plans. •Support organisational development and change initiatives including the analysis and documentation of change processes to ensure proper identification of stakeholders and how the changes link to the organisational objectives.•Identify, review and document key business processes, including the identification of obsolete and inefficient practices and recommend changes where appropriate.•Demonstrated commitment and ability to consult with and listen to stakeholders and communicate relevant information in a timely fashion and appropriate format.•Undertake research and analysis to integrate best practice into organisational business processes.•Develop organisational capacity in benchmarking and best practice.•Support the implementation of continuous improvement and performance measurement.•Encourage staff to embrace new ideas and implementing those ideas in the workplace that provide business benefits.•Lead business process initiatives that improve organisational business operations taking into account impacts on other areas of the organisation.•Maintaining a detailed and current knowledge of business process review methodology and how to apply them to business processes across the organisation.•Demonstrated high-level problem solving, analytical skills, organisational skills and computer software skills with the ability to work under minimal supervision.•Demonstrated ability to develop strategies to address recurring problems and/or position the organisation to respond positively to emerging issues and trends.

Campbelltown

• Achieve set performance standards for the section within budget.• Facilitate and/or support the development of performance indicators across all aspects of service delivery and business functions.• Working across the organisation to secure cross-divisional cooperation and collaboration.• To provide a function to assist in the management of compliance and risk through:-­ assessment of the level of compliance of projects, activities and processes with relevant statutes, policies and best practice­ assessment and reporting on service performance.• Promote improved administration, complaints handling processes and culture that deliver improve customer service.• Manage performance audits of functions within the organisation as determined in consultation with key stakeholders.• Supervise internal auditing services and support to management covering all aspects of operations to ensure business process compliance.• Develop business and planning processing initiatives that improve operations taking into account impacts on other areas of the organisation.• Ensure that the organisational WH&S System Model meets WorkCover standards and is implemented across the organisation.• Supervise the operations of the insurance portfolio including claims management.• Supervise the operations of the Workers Compensation System including return to work programs and claims management. • Develop and implement an Enterprise Risk Management Strategy for all operations • Commitment to the development and implementation of Business Assurance program, performance measurement and continuous improvement program.• Complete an operational and financial review of the section by the end of each quarter and report to the Director.• Respond to insurance issues within statutory requirements.• Reduce the number of incident claims for each type of incident.

• Accountable for all aspects of running the day to day operation of the business with more than 200 team members, including, delivering cost control such as: remuneration, dissipation, as well as general operational expenses.• Implemented and continued to improve the safety culture in the store.• Achieve store sales and profit growth through ensuring that the range is suited to the demographic of the local area. • Investment in team members through training, as well as ensuring the right people are in the appropriate roles.• Assisted financially by donating money and raising funds through store fundraising – “Our Kids, Our Future” Lions Club of Helensburgh.• Help build a positive image for the business through community involvement.• Maintained a high level of customer service through ongoing service reviews and surveying of customers

Nsw

• Implemented national standards into all stores within NSW (approx 250 Stores).• Coached and developed department managers and their fresh produce operating standards.• Assist in setting up of the fresh produce department for new stores.• Prepare and deliver training seminars for all levels within operations.• Analysis data to establish which stores required operational improvement.• Assisted buyers in the market place secure more lucrative deals to improve our profitability.• Reviewed state and national process prior to implementation to ensure successful implementation.

Project Management

Diploma Of Business, Business Administration And Management, General

Manage personal work priorities and professional development Manage effective workplace relationships Manage operational plan Facilitate.