Eric Sutcliffe Email & Phone Number

Providence, Ri, Us

Wrentham, Massachusetts

Direct training for 16 stores ranging between $32 million and $80 million volume in NewEngland South Region. Duties include: working closely with vice president and humanresources director to implement training programs; scheduling training programs for up 16store managers and their staff (120-300 associates); training employees in Macy's sellingculture, customer service, operations, visual standards, system conversions, morale,stress management, recruitment; working with visual team regarding front line layering;acting as role model on sales floor and leading by example; coaching and mentoringassociates; analyzing training reports and implementing corrective action as needed.Accomplishments:Began employment as Customer Service Manager; promoted to New York Regional Trainer (nineStore Region) and then to New England South (16 Store Region) Regional Manager within oneyear.Improved customer service scores in New England South stores significantly.Successfully trained 35 May Company stores in Macy's operations.Region achieved 100% of training goals, faster than other regions.Improved New England South customer scores on average 20%.Created and implemented program to train on call associates.Managed integration of Filene's and Macy's during merger.

Responsibilities same as Reebok/Rockport. Managed four stores ranging from $600,000 to $2million in New York and Connecticut.