XSELL Technologies was founded on the belief that the behavior of the very best sales agents could be learned, replicated and amplified to every agent in real time to transform the way that businesses interact with their customers.The power law in performance describes how 80% of a company’s results are produced by 20% of their workforce. Bringing our core belief to life required us to identify all of the behaviors of these top performers that enabled them to produce disproportionate results. These small groups of highly impactful employees often have specialized industry skill sets that translate into big results.And then deliver that top performer skill set with precision at scale, to the rest of the enterprise, driving game-changing outcomes by upskilling 80% of the workforce.To do this, we leverage artificial intelligence as a foundational capability to listen, learn and support agents in real time with the exact information they need to exceed customers expectations and deliver top performer experiences.

•Turned around a failing dot com from losing millions of dollars per year to becoming cash flow positive for the first time in company history – with no additional investment and conservatively managing existing cash.•Provided leadership with sales in negotiating large contracts, pricing, scope and delivery with customers such as Intel, HP, Tektronix, Jabil, Solectron, Raytheon, Honeywell, etc.•Created professional services offering to expand SaaS product offering with large strategic customers such as Intel and Philips Medical, contributing 15% of total revenue in less than one year without adding additional headcount.•Sold company to IHS (NYSE:IHS) for over 3x sales

•Maintained over 98% customer renewal rate in units (over 110% in dollars) through new features, new products and excellent customer support. Many high value customers had contracts that lasted 2 or 3 years.

•Rationalized and simplified technology platform, saving $750,000 and improving infrastructure reliability.•Wrote our customer support system which was integrated into our marketing and product web sites. Customer support system included a support metrics dashboard that had companywide visibility.

Responsible for successful worldwide deployments of business intelligence software module on top of supply chain data.

•Designed and implemented new inventory forecasting and inventory replenishment systems which improved customers service levels, optimized inventory turns, reduced work and increased gross profits.•Lead quarterly supply chain reviews for Pepsi Cola Bottling that focused on process and software improvements that further improved their demand and replenishment metrics.•Created and monitored demand forecasting, inventory replenishment and manufacturing systems and processes for Yankee Candle, Guest Supply (acquired by Sysco), Rosina Food Products and many other companies across multiple industry verticals.•Implemented data extract and import procedures to customer ERP systems such as SAP, JD Edwards, Baan, Man-Man, etc.