Cliff Hazell Email & Phone Number

Europe

Building the Flight Levels community of practitioners, guides and coaches.Developing the models and tools based on practical client experience.Sharing our experience and knowledge with folks around the world.

Stockholm, Stockholm County, Sweden

Investing in Early stage Nordic companies.

Stockholm, Sweden

Partnership on Client engagements and Education Programs

Stockholm, Sweden

Leading our team of coaches supporting two of our Global organisations, Payments and Customer Service. Together we support a 200 person organisation.Achievements:Guiding our rapid growth in Stockholm and expansion into London.Major improvements to our operating rhythm, metrics and delivery capabilityEnabling the broader organisation to learn from our CS knowledge and data.

Johannesburg, South Africa

Engaged as Lead Consultant on Agile transformation inside a large South Africa Insurance company, in a complex regulatory and compliance environment.Embedding culture of Continous improvement by training and coaching engineers and Product Owners, and developing 3 internal coaches who now run the show.Operationalised a large portfolio level Kanban team, consisting of Project Management, Key Stakeholders and Team representation.Outcomes after 9 months - Cycle time on projects reduced from Years to weeks. - Throughput increase 300% - Massive improvements to Stakeholder and Employee satisfaction. - True visibility of work and flow, providing ability to shift focus rapidly when needed

Cape Town, South Africa

Delivering large projects with Diageo's global team and various development and creative partners.Including, Smirnoff's global mobi site, larger internationals campaigns and promotions for Tusker, Guinness.Focus areas:Project herdingChasing FlowEffective Customer collaboration

Cape Town, South Africa

Defined and Lead Organizational Product StrategyManaged Product portfolio worth US$10m annuallySponsored and Lead introduction of Agile Practices in Software Development, Network Engineering and Operations teamsInterim Head of Marketing for 8 months while hiring permanent personAchievements:Roll out of Business Product Segment (Connectivity and Hosting)Development and Launch of Uncapped ADSL and Uncapped Shared HostingRefocused Product range by consolidating from 35 to 14 offerings.25% point increase in Customer Happiness

Grahamstown, South Africa

Management of Business operations, including People, Financial Management, Sales and Customer Service Major infrastructure upgrade project with less than 1% downtimeDesign and development of client facing Service Console.Reduced operating costs by 15% while doubling quarterly revenue.

Grahamstown, South Africa

Management of Network Operations and Customer Support