Cliff Johnson Email & Phone Number

Mississauga, On, Ca

Montreal, Quebec, Canada

Toronto, Ontario, Canada

• Tier 1 infrastructure and operations support during system integration and environment onboarding• Created technical documentation on process and procedure for third party support• Managed compute and storage capacity to optimize system performance increasing VM efficiency byover 25%• Managed and supported backup and DR operations• Built, configured, tested, and implemented over 40 ESXi hosts, Virtual Center Servers and maintenance of VMs• Configured and implemented Aruba WAP networks• Wrote automation scripts for daily reporting/billing of cloud storage• Proficient in configuring SAN environments utilizing iSCSI, LUN, HBA and Fiber Channel Switches• Troubleshooted cloud solutions, provided network support and VLAN configuration• Designed and implemented VMWare SAN system utilizing high availability on virtual machines in anESXi environment

Burlington, Ontario

• Developed scripts using Python and Java for automation testing of new MMA10G products increasing efficiency by 55%• Trained 6 new employees on knowledge of the products and prepared documentation to assist in the learning process, resulting in the development of department-wide standard training materials. • Supervised a multidisciplinary team of 4 employees to conduct hardware evaluation and software validation tests on prototype designs via TCP/IP resulting in the successful releases of software builds• Conducted bug reports on hardware using Phabrix Qx and QuantamData 780B AV generating and analyzing devices while designing manuals for new products using the Microsoft Suite• Implemented modifications to company standard test procedures and conformance forms to incorporate additional features verified through the use of automated testing.• Assisted with on field issues, generating defect reports and following up to affirm fixes demonstrating efficient problem solving while retaining good relations with clients.

Scarborough, On

• Created legally binding documentation and managed client / vendor relations for Tamil Fest 2016, an event with over 150 000 attendees.• Utilized Microsoft Excel to budget fees and estimate future costs associated with organizing Tamil Fest 2017, in addition to generating financial analytics forecasting future budgetary needs while providing statistical insights, resulting in an estimated savings of $1500.• Oversaw approximately 40 vendors and efficiently dealt with challenges and conflicts, done through monitoring the needs of each vendor individually to achieve maximum satisfaction, resulting in returned business the following year.

Toronto, Canada Area

• Trained and managed a team of recruits delegating tasks according to their skills• Assisted in the assembly and disassembly of office environments alongside coworkers• Drove forklifts and trucks for business furniture pick-ups and drop-offs• Offered delivery services for various businesses