• Supervised project managers in the delivery of ongoing implementation outcomes for various mergers.• Served as a point of escalation to address intricate issues and ensure client satisfaction.• Conducted presentations for clients outlining project deliverable expectations including IT and security requirements.• Provided upper management with weekly status reports.

• Orchestrated project management and ITSM deliverables related to merger and acquisition activities in accordance with TSA guidelines. These tasks included system/data integration, migration of telephony to VOIP solutions, and deployment of PenFed LAN solutions to various branch sites.• Acquired institutional data for Nautilus ingestion at PenFed. This data was verified via QA and access was enabled for authorized staff. PSTs and personal files staged on PenFed servers for utilization.• Created and maintained project plans, tracked risks and issues, generated reports using Clarity, and managed change control tickets. • Developed and documented a playbook for M&A activities, project templates, and standardized training materials.• Managed IT contract transitions and terminations in accordance with M&A guidelines.• Procured external resources and assets from VAR Eplus to manage changes at remote branches to include hardware installation, asset inventory, and secure destruction of assets per NCUA audit requirements. Assisted Eplus with the development of an internet accessible resource scheduling tool.• Reduced monthly expenditures by $82k via the identification and contract terminator of unutilized branch circuits.

- Managed multiple teams consisting of network, Linux, Microsoft, storage, security, and telephony engineers, DevOps, Help Desk, and offshore contractors from Globant. Provided consultative support, solution development, project management, installation, deployment, and 24/7 monitoring for a global online educational service across corporate offices, remote offices, call centers, various schools, on-premise, two Equinix colocation data centers, and Amazon Web Services (AWS)/Azure cloud solutions. Utilized ServiceNow and Clarity ticketing systems for eight years.- Developed and maintained the overall IT infrastructure to support the rapid growth of K12 ($450mil to $1.3bil).- Provided support for yearly SOX, FERPA, PCI, and GDPR compliance audits and delivered project management services for all IT projects within the department. - Managed Hyper-V and VMware clusters for numerous applications to ensure virtual resource allocations were managed and added virtual instances as needed to support additional load and/or new initiatives.- Implemented a proactive approach amongst the support teams to identify potential issues which resulted in achieving high reliability and a SLA of 99.99% uptime year over year. KPI’s reported weekly and services delivered based on ITIL framework. Promoted a strategic vision for the overall support and management of K12’s systems and applications.- Deployed and supported various corporate applications such as Exchange, SharePoint, Office 365, Google Docs, UnaNet, Hyperian and K12’s Learning Management Systems. On-premise and colocation solutions utilized Dell chassis/blades, Cisco UCS/FI, NetApp “all flash” filers, VmWare & Hyper-V clusters, Cisco and F5 based networks, SQL and Oracle RAC databases, and BDA/Exadata.-- Generated more than $5M cost savings to the company through successful negotiations and renewal of numerous contracts for existing and new services.

- Managed a $57Mil merger and acquisition (M&A) of KC Distance Learning utilizing associated TSA.- Assumed management of expediting a project for the integration of an additional acquisition of Insight Education.- Collaborated with management, various business units, and engineering teams for timely completion of all M&A deliverables within budget constraints and per associated TSAs.Key Highlight:- Provided oversight and management of numerous complex M&A programs which involved operations, contractual agreements, network infrastructure integration, server deployment, storage allocation, data migration, active directory and email consolidation.

- Led a team of project/program managers and network engineers to support the deployment of new products and services for Visa’s clients to include banks, merchants and third party processors.- Rendered global project and program management support while achieving and maintaining high client satisfaction results.- Managed staff assessments, roadmaps, budgets, and represented the team with recurring business and IT meetings.- Rendered initiative to create a business resumption plan (BRP) and associated calling tree for department. - Deployed client solutions utilizing MPLS connectivity, secure internet (IPSEC VPN), Cisco routers, SFTP data compression, edit packages, and ISO 8583 standards.Key Highlights:- Improved the efficiency of department, which reduced the timeframe in deploying products and services to market by 30%- Made significant contribution in request for proposal (RFP) process with company’s vendors, which decreased the contractual costs and enhanced the service levels- Led the improvement of global implementation process for file transfer bankcard processing product, which minimized client recurring monthly fees by 20% and shortened deployment timeframe- Expertly handled the client billing, which resulted in 90% improvement on recurring errors

Manage complex projects for Visa's clients and provide leadership for a team of project managers. Projects entailed connectivity, hardware and software upgrades, utilizing services associated with MPLS, SFTP, ISO message format changes, router, switch, firewall and servers. Conducted yearly staff reviews and provided input to department budget.