Cliff Lacoursiere Email & Phone Number

Burlington, Vermont

Led the CallFinder product and marketing efforts that transformed the company's focus from a search-based tool into an analytics application delivering actionable scorecards and reports that clients use to improve agent performance and the customer experience. Created CallFinder's MyAnalyst delivery program that has resulted in zero customer churn in over three years in service. As a pioneer in the analytics market space, I've accelerated revenue through strategic technology and channel partnerships employing cloud, SaaS, and big data technologies to deliver market-leading products.

Greater Boston Area

As principal strategist, was responsible for advising clients in the development of strategic marketing initiatives, sales and revenue generation strategies for both direct and indirect alliance partner channels. I co-developed index-based digital metrics that assist organizations in connecting with their customers and differentiating from competitors. The strategies and tactical plans offered provide an end-to-end systematic approach to building revenue campaigns to accelerate and drive top-line growth.

Norwalk, Connecticut

Responsible for selling SDG's risk and security, collaboration, mobility, analytics, cloud, and IT services to large Fortune 100 accounts while managing the SDG sales and marketing teams. The results drove double digit revenue growth in the companies identity & access management (IAM) and governance, risk management and compliance (GRC) services and products.Created, implemented and managed the alliance partner program from scratch that underpinned over 70% of company revenue.

Norwalk, Ct

Responsible for growing IT Risk & Security business for fortune 50 accounts while managing the company's alliance channel partner program. Recruited, managed and grew revenue with key technology companies in the risk & security markets.

VirtualLogger is a pioneer in SaaS delivered contact center solutions. While at VirtualLogger was responsible for new account growth and lead generation programs. Grew new account revenue 20% per year, implemented a low cost lead generation program that significantly increased companies sales pipeline. Created the company's channel partner program that helped drive revenue.

CallMiner is the leading developer of SaaS delivered customer analytics. As a CallMiner founder and advisor, I support the company’s leadership position in the speech analytics market by contributing to CallMiner’s marketing and strategic initiatives.

CallMiner is the leading developer of SaaS delivered customer interaction analytics. While with CallMiner I developed and implemented CallMiner's alliance channel partner program that drove more than 80% of the company's top-line revenue. Closed CallMiner’s first reference customers while building awareness of CallMiner’s products to customers, the press and analysts.

Customer development: Signed $3 million dollars in sales committments without a completed product.Market development: Managed marketing and public relations programs that positioned ThinkEngine as the leading media server developerOrganizational development: Built sales team to attain 02’ revenue goal

As director of channel sales was responsible for the development of the company’s strategic plan to leverage channel partners to drive revenue. The program resulted in the signing of 3 major channel partners in first 6 months of the programs implementation.