Results-oriented leader with strong commitment to customer satisfaction, consistently ensuring 100% uptime for critical applications. Proficient in swiftly identifying root causes of issues and providing clear resolutions to team members and customers. Experienced in data center infrastructure architecture, facility management, IT operations management, security, and compliance, service level and incident management. Adept at inspiring, collaborating, and working across organizations to deliver high-value solutions to ensure achievement of desired business results. Offer diverse industry experience through delivery of 24x7 customer and operations support for banking / financial institution, retail, and hospitality / restaurant customers.