Quality food supplier specializing in Dairy Distribution to many retail channels.

Responsible and accountable for achieving weekly, period and fiscal store goals, attaining or exceeding sales goals, managing department margins, shrink and labour targets.• With department managers, monitor targets to ensure store financial objectives are met. Meet regularly with all managers to review weekly/monthly results.• Provide leadership overseeing hiring, training, managing, directing and developing staff of department managers and other employees.• Ensure all store actions and events the store initiates portray a customer focused and friendly environment.• Exercise controls over inventory and controllable expenses to assure desired profit levels. Provide feedback/insight of all financial reporting and profit and loss statements.• Ensure the store is maintained in accordance with safety, cleanliness, security and fire prevention standards as established by company and regulatory authorities.• Work with department managers, merchandisers and warehouse staff to ensure adequate on-hand inventory levels, flyer specials, seasonal promotions and local product initiatives. • Ensure appropriate follow-up and resolution to customer satisfaction calls, complaints, suggestions and inquiries.• Oversee the development of weekly schedules ensuring adequate staff coverage and hours allocations which achieve company objectives.• Maintain a pulse on competitive activities in the local area, providing recommendations to overcome competitor disadvantages. • Actively participate in store based initiatives designed to enhance community events and store’s image as a supporter of community activities.• Create and maintain a strong working relationship with vendors.• Ensure appropriate disciplinary action and conflict resolution with staff members in accordance with and outlined in the employee Collective Agreement.

Accomplished, high performing retail professional with 25 years of retail experience in the drug retail and health food channels. Knowledge of retail merchandising, operations, human resources, business financials, marketing and advertising. Demonstrates a high proficiency in developing high performing teams, managing budgets and expenses, improving productivity, achieving financial goals and targets. Results-oriented individual with a focus on delivering key objectives through effectively motivating teams, leveraging the strengths of team members, effective communication and accountability. Focused on business development, brand(s) development and customer service. Versatile leader who is passionate, embraces change, and is open to new challenges.Professional ExperienceGlebe ApothecaryA holistic, compounding pharmacy, front store and e-com operating since 1984. As well, Feelbest.com was one of Canada's first e-commerce health and wellness sites (operating since 1996).Manager Operations 1996-Jan.2015• Developed and implemented annual strategies to increase store profile, sales and profitability. Set budget, buying, inventory and pricing objectives. Responsible for the execution of short and long term business plans (ie. Cyp , Sales forecasting, Splh). Utilized industry best practices and standards. • Developed and fostered strong working partnerships with industry suppliers. As lead buyer, negotiated discounts with suppliers, and worked with them to create special promotions and create marketing strategies. • Determined staffing requirements to ensure proper customer service. Interview, hire, train, coach and evaluate the performance of all staff.• Responsible for merchandise presentation throughout the store. Responsible for the execution and maintenance of all operations, as well as inventory controls and financial transactions within the store. Manage freight flow, inventory and shrinkage throughout the store.