Built team of project managers and developed strong internal and external relationships through effective team building, enthusiasm, conflict management and project leadership.- Expanded implementation project management team by hiring, onboarding, and mentoring new project managers.- Streamlined PMO processes by utilizing PMBOK best practices and feedback from cross-organization stakeholders.- Created project financial reporting to track planned value, earned value, actual cost, and cost variance providing great visibility to team utilization and project efficiency for leadership.- Established a PMO Community of Practice forum to share foundational project management knowledge.

Led projects totaling $99M in projected revenue by confirming scope, developing project timelines, conducting kickoff meetings, hosting internal & external meetings, and overseeing project team to achieve milestone deliverables. Created detailed Work Breakdown Structures for complex project implementations to ensure effective tactical execution and decreased risk.- Leveraged Smartsheet and Google Suite to create tools and visibility to better manage project portfolio.- Created the PMO Notice Board location in Confluence as an easy one-stop location for PMO team messaging.

Managed $16.9M Reverse Logistics Program and vendor relationship for technology cell site material returns processing, repair for cell site outage fulfillment and resale and recycle revenue generation. Oversaw Customer Hardware Asset Tracking (CHAT) Program to provide operations teams with material fulfillment vital for cell site outage repairs. HIGHLIGHTS:-Established strong program partnerships with senior technology leadership customers through exceptional relationship building in complex environment, swift issue resolution and high-performance team dynamics.-Spearheaded creation of National Returns Center as home base for cell site material returns. ✓Drove entire RFI / RFP process for vendor selection, coordinated and built requirements, supervised vendor technology and location development, facilitated vendor IT integration, and oversaw process development.✓Delivered project on-time, leveraging PMBOK best practice to efficiently stand up center.✓Generated visibility into assets within T-Mobile Reverse Logistics lifecycle. ✓Relieved forward fulfillment vendor of labor-intensive Reverse Logistics functions.✓Produced $4.5M increase in Original Equipment Manufacturer (OEM) annual warranty credits and $1.75M annual liquidations revenue growth.-Reduced operations inventory levels 64% by developing inventory management program with auto-fulfillment distribution, ensuring optimal product utilization by location.

Optimized operations and provided visibility into technology cell site supply chain inventory, vendor operations, asset accounting, and financial budgeting as cross-functional program manager.HIGHLIGHTS:-Led IT Integration Program with internal SAP and vendor warehouse management system (WMS), optimizing business processes across materials management, bill of material (BOM) design, shopping cart creation, and goods delivery. ✓Spearheaded daily Agile triage call between vendor and SAP offshore team, prioritizing work and ensuring resolution.-Directed Inventory At Risk Reduction to Zero project by working cross functionally with regional partners, original equipment manufacturers (OEMs), vendor partners and T-Mobile Asset Lifecycle Management team.✓Reduced inventory loss risk by $12.8M and formulated efficient inventory tracking protocol.-Spearheaded weekly Procurement-On-Demand SOX control review of purchase requisitions, identifying system issues and erroneous requestor behavior with goal of resolving requisition approval routing and system issues.✓Identified $24M in SOX control risk across enterprise.

Led collaboration across enterprise, including working cross-functionally with Business Intelligence (BI) and leadership teams from Sales, Finance, and Customer Service to deliver key reporting solutions and drive enterprise financial and program results.HIGHLIGHTS:-Built and led reporting and analytics team, delivering timely and high-quality reports, insights, and recommended best practice solutions to scale programs and increase efficiency using SQL and Tableau solutions.-Led strategic Supply Chain SAP Object Event Repository (OER) Lifecycle Management Program, improving asset visibility for device movement and valuation changes.-Established hierarchy governance through solutions automation and enhanced SQL database architecture, designing consistent object naming and data element rules to improve reporting processes. ✓Completed 100% adoption of end user reporting for enriched key decision making.

Drove reduction in vendor repair costs while leading analytic modernization and automation. Created and standardized business process flows, managed cross-functional program, and developed analytics best practice standards.HIGHLIGHTS:-Modeled invoices and analyzed data to provide actionable insight into Reverse Logistics vendor repair costs and monitored $592M budget utilization.✓Uncovered $500K in vendor overbilling after engaging with internal Finance and Reverse Logistics Program owners to lead end-to-end vendor repair cost analysis.-Standardized device repair data exchange with original equipment manufacturer (OEM) vendors by developing consistent pipeline-delimited format and structured upload process to aggregate report data for decision support.-Developed complex transactional queries using SQL to solve ad-hoc business problems for senior leadership.

-Developed process flows and supporting documentation for incident management protocols including escalation path for database analysts and project managers.-Utilized software development lifecycle templates to develop function/business requirements documentation for new product features.-Performed user acceptance testing on production code releases and documented results.-Reported status on service level agreement compliance to executive sponsors.-Managed customer experience vendor relationships to problem solve complex customer service issues.-Created end user guides for internal customer service and fulfillment agents.-Analyzed user search activity and metrics using Microsoft Excel Pivot tables and VLookUps to evaluate effectiveness of marketing and support decision-making.-Researched customer usage patterns to detect fraudulent activity and proactively develop fraud prevention recommendations.-Facilitated daily development triage calls to prioritize incident requests, escalate issues, and ensure service level agreements.

-Analyzed group marketing expenditures using the Microsoft internal tools of Calypso, MBDPD, MSMarket, and MSInvoice to maximize and fully utilize marketing budget.-Assisted project owners with the Microsoft Procurement process of by evaluating and improving Statements of Work and Vendor Management.