Clifford Shells Email & Phone Number

Augusta, Georgia, United States

Provided expertise in Cyber Security, overseeing feasibility studies, technical evaluations, and the acquisition of IT systems, including virtualized infrastructures.Monitored various external data sources to stay updated on Cyber Network Defense (CND) threat conditions, ensuring proactive identification of potential security issues impacting network environments.Developed and maintained security protocols under the Risk Management Framework (RMF), facilitating accreditation and Authorization to Operate (ATO) approval.Prepared and distributed comprehensive plans, instructions, and standard operating procedures to uphold the security of network system operations.Conducted and monitored scans for multiple commercial networks using ACAS/Tenable.SC, ensuring continuous security assessment.Created and maintained IT Center of Excellence (CCoE) guidance, including policies, SOPs, and TTPs, while conducting user adherence inspections.Provided key recommendations to the Cyber Security Division Chief regarding security requirements for hardware, software, and service acquisitions, tailored to network environment IA security programs.Managed the processing, tracking, and management of Certification & Accreditation (C&A) packages into relevant systems, such as eMASS.Conducted daily monitoring using SPLUNK Enterprise and Security to proactively investigate and react to potential threats, ensuring the security of our commercial network.

Fort Eisenhower, Ga

Provided comprehensive IT support to the entire Cyber Security Center of Excellence (CCoE), servicing a diverse community of 2500+ soldiers, civilians, and contractors.Oversaw a team of 12 system administrators dedicated to addressing trouble tickets and ensuring seamless support for our extensive user base.Maintained an up-to-date inventory of all network hardware and software, ensuring accurate tracking and management of resources.Installed, configured, and provided expert support for user systems, printers, and network connectivity, ensuring optimal functionality and security.Offered specialized SharePoint support, managing permissions, site web part pages, and configurations to maintain a secure and efficient collaboration platform.Utilized advanced SharePoint capabilities to manage custom lists, document libraries, InfoPath forms, workflows, and other features essential for secure information management and workflow automation within the cyber security environment.

South Korea

Delivered exceptional customer support to users across the 41st Signal Battalion, addressing software, hardware, or network access issues promptly and effectively.Collaborated closely with technical support personnel at the Network Enterprise Center to resolve critical problems, ensuring seamless operations within the battalion.Processed over 100 work orders as the Telephone Communications Officer, configuring government mobile devices for the Battalion staff and company command teams.Conducted staging of client machines and virtual servers in preparation for testing, ensuring the readiness and security of systems before deployment.Managed the Battalion Facebook page, overseeing content and interactions to maintain a secure and informative online presence.

Fort Lewis, Washington, United States

Provided top-notch customer support to users across the 51st Signal Battalion, addressing software, hardware, or network access issues efficiently.Collaborated closely with technical support personnel at the Network Enterprise Center to resolve critical problems, ensuring seamless operations within the battalion.Installed and troubleshooted new printers on the Fort Lewis network, ensuring optimal performance and functionality.Successfully life-cycled over 300 outdated computer systems in alignment with mission requirements, enhancing operational efficiency.Upgraded more than 300 systems from Windows 7 to Windows 10 across the battalion, ensuring compatibility and security compliance.Maintained an accurate inventory of all network hardware and software, facilitating effective resource management and planning.Installed, configured, and provided expert support for user systems, printers, and network connectivity, ensuring reliable operation and security.Provided diagnostics and resolution support for network problems, ensuring minimal disruption to operations.Submitted and followed up on Remedy and SharePoint tickets for unresolved issues or escalations, ensuring timely resolution and documentation.

Bachelor Of Science - Bs, Information Technology, 3.9

Associate Of Arts And Sciences - Aas, Information Technology

Purdue University Global has confirmed that this student has met all degree requirements for the program listed. Purdue University Global.