• Full management accountability in promoting a working environment with high-level standards as well as in nurturing friendly associates and leaders to provide excellent customer service to improve customer engagement results per year.• Strategic input in the enhancement of staff performance through strengths-based individual development plans as well as by directing 19 executives to next level assignments for promotion.• Delivery of the proper merchandise presentation in accordance with company directives and standards in order to boost sales growth.• Cultivation of positive partnership with corporate allocation in resolving inventory issues within the district.• Active engagement in the execution of the company’s operational best practices to increase sales and profit and lessened inventory shortages.• Hands-on implementation of marketing initiatives for the company through solicitation and acquisition of private label credit card, e-mails and reward programs.• Significant contribution in surpassing $180M sales volume within 11 stores while managing 1,500 associates and 39 team executives.• Optimization of district associates engagement survey score from 69% to 84% for the last several years through associate engagement which involved associate empowerment.• Astute oversight to the successful opening of new stores and markets in different areas throughout Virginia, including Virginia Beach, Lynchburg, Harrisonburg, Culpepper, and Richmond.• Achievement of promotion from district manager to VPDM in 2005.• Fulfillment of regional district manager trainer role from 2006 to 2012 for all new district manager trainees as well as the regional operation captain from 2012 to 2015 for the establishment of Ship from Store for 48 stores in 2014.

• Strategic headship to the opening of several new stores in Knoxville, Denver, and New Jersey.• Training and development high-caliber new store managers within the scope of territory as part of district trainer responsibility.• Obtainment of promotion from store manager to district manager for demonstration of exemplary performance.