(Same info as below. DigiCert purchased Symantec's PKI division and shut down California's main operational offices)Working closely and with the Technical Support team both supporting customers with PKI encryption technology in troubleshooting cases, as well as project managing from a wide range of various media content across platforms both internal and external facing to the company.* Video, Motion Graphics & Web: Create technical video tutorials and manuals from Development, Pre-Prod, Prod, Post-Prod and Distibution. Original content creation of motion graphics, live production shoot, lower thirds, script writing, voice-overs and music audio. Create and maintain graphics for web content.* Social Media: Manage multiple accounts on YouTube, Twitter and Facebook for support team. Oversee posts, comments and private messages. Creation of original video and media content for posts.* SharePoint: Designed department's SharePoint site from ground up. Constant maintenance to keep updated with departmental changes, everyday tasks, projects and management reports.* Project Management: Oversee new product updates and releases from a technical support view. Self drive and implement new ideas for external customers and internal global teams. Assist management with new projects as needed.* Knowledge Management: Publisher and Knowledge Base Coach of technical articles to public displaying support web pages. Create original dynamic web content and media. Training documents and certification exams for external programs.* Support: Support customers through phone, chat and email. Troubleshooting PKI encryption across various server platforms: IIS, Exchange, Apache, Tomcat, Oracle, Cisco ASA, Weblogic, CAG, cPanel, Big-IP, Websphere, Plesk, etc.Skills in: Adobe CC, Adobe Captivate, Camtasia, Audacity, Ableton, Maschine, Salesforce, Inquira, Instant Service (Oracle), Jira, SharePoint, InfoPath, WebEx, VMWare, SOAP, XML, HTML, CSS, JQuery

Working closely and with the Technical Support team both supporting customers with PKI encryption technology in troubleshooting cases, as well as project managing from a wide range of various media content across platforms both internal and external facing to the company.* Video, Motion Graphics & Web Producer: Create technical video tutorials and manuals from Development, Pre-Prod, Prod, Post-Prod and Distibution. Original content creation of motion graphics, live production shoot, lower thirds, script writing, voice-overs and music audio. Create and maintain graphics for web content. * Social Media Management: Manage multiple accounts on YouTube, Twitter and Facebook for support team. Oversee posts, comments and private messages. Creation of original video and media content for posts. * SharePoint Design & Management: Designed department's SharePoint site from ground up. Constant maintenance to keep updated with departmental changes, everyday tasks, projects and management reports. * Project Management: Oversee new product updates and releases from a technical support view. Self drive and implement new ideas for external customers and internal global teams. Assist management with new projects as needed.* Knowledge Management: Publisher and Knowledge Base Coach of technical articles to public displaying support web pages. Create original dynamic web content and media. Training documents and certification exams for external programs. * Support: Support customers through phone, chat and email. Troubleshooting PKI encryption across various server platforms: IIS, Exchange, Apache, Tomcat, Oracle, Cisco ASA, Weblogic, CAG, cPanel, Big-IP, Websphere, Plesk, etc.Skills in: Adobe CC (Photoshop Illustrator After Effects Premiere InDesign Audition), Adobe Captivate, Clicktale, Camtasia, Audacity, Ableton, Maschine, Salesforce, Inquira, Instant Service (Oracle), Jira, SharePoint, SharePoint Designer, InfoPath, WebEx, VMWare, SOAP, XML, HTML, CSS, JQuery

A team member of Technical Support for SSL and Code Signing certificates assisting external customers with troubleshooting cases through phone, chat and email across multiple brands (VeriSign, Thawte, GeoTrust, RapidSSL). Supporting customers with various server software which include, but not limited to: IIS, Exchange, Apache, Tomcat, Oracle, Cisco ASA, Weblogic, CAG, cPanel, Big-IP, Websphere, Plesk, etc.Additional tasks include:* Assist Enterprise level customers which require case creations through Salesforce.* Write and publish technical document articles for external Knowledge Base using Oracle's Inquira.* Support customers through chat and email using Oracle's Instant Service tool.* Use of screen sharing software WebEx and JoinMe to assist customers more effectively.* Team document organization and sharing through Sharepoint.

Sole Purchasing Agent for the R&D departments needs.