Project Manager overseeing a team of IT professionals providing business analysis, network engineering, system administration, system security, applications development, and help desk services. Responsible for all aspects of contract performance including financial, administrative, and technical. Specific responsibilities include contract management, technical delivery management, weekly and monthly reporting, quality assurance and quality control, scheduling and overseeing new initiatives, oversight of day-to-day IT operations, and personnel recruiting and management.

Project Manager overseeing a team of IT professionals providing business analysis, network engineering, system administration, system security, applications development, and help desk services. Responsible for all aspects of contract performance including financial, administrative, and technical. Specific responsibilities include contract management, technical delivery management, weekly and monthly reporting, quality assurance and quality control, scheduling and overseeing new initiatives, oversight of day-to-day IT operations, and personnel recruiting and management.

Part-time (evenings and weekends) Instructor:• Teaching 300- and 400-level College courses on Project Management (including creating a Work Breakdown Structure, Scheduling, Earned Value Management, Project Control, Project Closeout, various SDLC methodologies (including Waterfall, Fountain, Agile, Iterative, Rapid, etc.) and using MS Project), Information Systems in Organizations, and Ethics. • Received commendations on my excellent student surveys in January 2012 and December 2013.

Program/Project Manager responsible for leading personnel, generating revenues, managing budgets, and managing subcontractors to deliver services for Federal Government IT contracts.

Program/Project Manager responsible for leading personnel, generating revenues, managing budgets, and managing subcontractors to deliver services for Federal Government IT contracts.Program Manager, Department of Housing and Urban DevelopmentREAC TAC Call CenterMay 2013 to September 2015• Responsible for managing all aspects of the HUD Real Estate Assessment Center (REAC), Technical Assistance Center (TAC) supporting over 15 HUD Business Areas• Ensure all metrics are met in resolving up to 150,000 customer contacts each year• Responsible for performance, budget, personnel, revenues, profitability and contract expansion.• Worked with customer to conduct Strategic Planning for long-term improvement of the services and capabilities of the Call Center.• Identify and hire personnel for Tier 1, Tier 2, and Team Lead positions as well as other technical support positions. • Utilized MS Project for managing tasks.• Utilized Government’s Sharepoint system for updating, sharing, and maintaining documentation.

Program/Project Management consultant supporting companies with Project Management Training, Deliverable Creation and Validation, and Customer Relations. I have also worked with a firm to help them apply for a GSA Schedule.

Program/Project Manager responsible for leading personnel, generating revenues, managing budgets, and managing subcontractors to deliver services for Federal Government IT contracts.Program Manager, CSC TSA Desktop Refresh July 2011 to July 2012• Generate contract proposal, Project Management Plan, Communications Plan and Quality Assurance Plan for a 24,000 seat workstation refresh at over 640 sites accommodating five award delays and numerous scope changes Program Manager, CSC EEOC Program June 2010 to July 2011• Responsible for performance, budget, personnel, revenues, profitability and contract expansion for a contract providing desktop deployment and support services to over 2600 users in 53 CONUS locations. Program Manager, CSC ITS-UP EPA Program January 2009 to May 2010• Responsible for all aspects of running a $22 million Program providing desktop deployment and Help Desk support services to over 12,000 users in the EPA in 29 CONUS locations. Led a team of 130 employees and subcontractors to provide Level 1, 2 and 3 support. Improved Performance Metric results from only meeting half or fewer to meeting all contractually measured metrics. Program Manager, CSC JCON Program January 2008 to December 2008• Responsible for all aspects of running an $8 million Program providing IT support to multiple components of the Department of Justice (DOJ) using the Justice Consolidated Office Network (JCON) IT infrastructure. Project Manager, CSC DOJ Executive Office for Immigration Review (EOIR) June 2006 to January 2008• Responsible for all aspects of running a $6 million Operations and Maintenance task to include help desk, engineering support, security (including FISMA compliance upgrades), training, and equipment refresh, managing over 50 employees.Project Manager, CSC DOJ US Trustees Program October 2005 to January 2006• Led team tasked to deploy IT hardware and software for over 1,200 users located in 72 sites across the United States.

Program Manager providing leadership on federal government information technology and program management engagements. Responsible for leading personnel and managing subcontractors to deliver services to customer satisfaction. Perform senior analytical role on projects to assist client with program planning, program management, and program analysis and reporting. Apply knowledge of information technology and federal government contracting best practices to all projects to enable client success.Specific roles performed:• Program Manager, DOJ JCON Program (6/03-10/05) • Project Manager, DOD Tricare (5/02-6/03) • Division Head, Procurement Solutions (8/98-5/02) • Program Manager, JCON PMO Project (1/98-8/98) • Project Manager, National Skills Standards Board (NSSB) (6/97-1/98)