Clifford Diamond Email & Phone Number

Spokane, Washington Area

Spokane, Washington Area

Elwood, Illinois

• Modernized the operation of our IT group through innovation and implementing new technologies by working with my peers and upper management to ensure IT delivered value to the company.
• Analyzed, managed and designed 70 database applications that enhanced current system processes that have saved the company 10 million dollars over the past five years.
• Designed and manage a best of class emergency communication system that has saved lives and 100 thousand dollars in equipment.
• Support and manage the Help Desk team that maintains, at 99% success rate with a committed to level of service (SLA) of answering calls in less than 20 seconds, Web requests within 30 seconds and email within two hours.
• Extensive expertise and experience delivering IT solutions in a manufacturing environment.
• Manage projects; prioritize resources that support daily business activities to ensure that critical business needs are being addressed.

Burr Ridge Illinios

• Managed the roll-out of new NT wide area network and SAP, to include 1500 Windows desktops, 30 NT Servers in 20 domestic and overseas locations.
• Managed and administered NT environment for wide area network of 1500 users, to include support of all Microsoft Office applications.
• Performed duties as Help Desk support for corporate wide network and software support.
• Developed and implemented a WAN based document image storage system.
• Manage and administer a Microsoft Exchange email system.
• Performed software and hardware inventorying to include cost justification and purchasing of all hardware and software.

Fort Lewis, Washington

Responsible for supervising and performing maintenance on Heavy Wheeled Vehicles. Designed and implemented a computerized preventive maintenance program for my Maintenance Shop.